New Mexico Health Connections

[redacted] July 5, 2016Revdex.comAttn: [redacted] ***To Whom It May Concern:Please consider this email New Mexico Health Connection’s formal response to the complaintfiled by Ms [redacted] regarding New Mexico Health Connections and its [redacted] billing from aProvider in Network.Ms [redacted] had numerous conversations with New Mexico Health Connections employeesregarding the error in billing from two (2) contracted providers, on these calls CustomerService Representatives should have informed Ms [redacted] of New Mexico Health Connectionsformal appeals and grievance processesThe matter at hand was resolved on June 29th, 2016.In addition, Ms [redacted] has been mailed a written apology on behalf of New Mexico HealthConnections, and NMHC has not received further inquiry regarding the billing issue.New Mexico Health Connections values our members, appreciates their feedback, andworks diligently to address all concerns.Please feel free to contact me with any questions, comments, or concerns.Sincerely,? Anne S*Chief Operating Officer

September 8, Revdex.com Attn: [redacted] Jefferson Street NE, Suite A Albuquerque, NM To Whom It May Concern: Please consider this email New Mexico Health Connection's formal response to the complaint filed by Ms [redacted] regarding New Mexico Health Connections and its formatting of her monthly insurance invoiceMs [redacted] had numerous conversations with New Mexico Health Connections employees regarding her dislike of the format of our invoice and what she believes it impliesAll calls are well documented and on several occasions Ms [redacted] was told that we would evaluate the format of our invoiceSince our last conversation with her in early August we have identified a new invoice vendor and anticipate that in December her concern will be addressed and her December invoice will reflect the new formatIn addition, Ms [redacted] requested information be sent to her regarding participation requirements on our Consumer Advisory Council, it was sent to her on August 10, To the best of our knowledge, NMHC has not received further inquiry regarding her interest in participating on the Consumer Advisory CouncilNew Mexico Health Connections values our members, appreciates their feedback, and works diligently to address all concernsPlease feel free to contact me with any questions, comments, or concernsSincerely, Anne [redacted] S [redacted] Chief Operating Officer

[redacted] July 5, 2016Revdex.comAttn: [redacted] ***To Whom It May Concern:Please consider this email New Mexico Health Connection’s formal response to the complaintfiled by Ms [redacted] regarding New Mexico Health Connections and its *** billing from aProvider in Network.Ms [redacted] had numerous conversations with New Mexico Health Connections employeesregarding the error in billing from two (2) contracted providers, on these calls CustomerService Representatives should have informed Ms [redacted] of New Mexico Health Connectionsformal appeals and grievance processesThe matter at hand was resolved on June 29th, 2016.In addition, Ms [redacted] has been mailed a written apology on behalf of New Mexico HealthConnections, and NMHC has not received further inquiry regarding the billing issue.New Mexico Health Connections values our members, appreciates their feedback, andworks diligently to address all concerns.Please feel free to contact me with any questions, comments, or concerns.Sincerely, Anne S*Chief Operating Officer

August 31, 2016Revdex.comAttn: ***Jefferson Street NE, Suite AAlbuquerque, NM 87109To Whom It May Concern:Please consider this email New Mexico Health Connection’s formal response to the complaintfiled by Ms*** *** regarding the voluntary termination of her New Mexico HealthConnections Insurance Policy.Per Ms***’s request her On Exchange Policy was canceled May 18, Per Ms.***’s request a prorated refund was processed on August 10, The matter at handwas resolved on August 10, 2016.New Mexico Health Connections values our members, appreciates their feedback, andworks diligently to address all concerns.Please feel free to contact me with any questions, comments, or concerns.Sincerely, Anne S*Chief Operating Officer

I paid $on 5-1-for my monthly insurance I then called back to cancel membership due to inappropriate billing from Phs Indian HospitalI wanted a refund and they said they would send me a prorated reimbursement I did not want or use their services after 5-1-No refund yetI
called back and cancelled on 5-1-

Complaint: ***
I am rejecting this response because I am still receiving bills from *** *** ***
I spoke to Crystal in billing there this morning Their last communication from NMHC was 5/10/saying I do owe a *** for an *** service on 12/22/
In repeated communications with NMHC, they state I do not owe a *** for ***s
Therefore, it appears NMHC have rectified the erroneous bill from the *** *** *** *** but not the on from *** *** ***
In the meantime, my credit score dropped from ### to ### during the time that the *** *** *** *** sent me to a collection agency due to NMHC's error
In addition, despite my having called, NMHC is sending mail to an address that is not my mailing address My mailing address is *** *** ***, *** ***, **, ***-***
Calling to point this out seems to have no effect at all since they already assured me they had my correct mailing address
So, no, the matter is not yet resolved and is still taking up a great deal of time on my part
Regards,
*** ***

I paid $on 5-1-for my monthly insurance I then called back to cancel membership due to inappropriate billing from Phs Indian HospitalI wanted a refund and they said they would send me a prorated reimbursement I did not want or use their services after 5-1-No refund yetI
called back and cancelled on 5-1-

***July 5, 2016Revdex.comAttn: *** *** *** *** *** *** ** ***To Whom It May Concern:Please consider this email New Mexico Health Connection’s formal response to the complaintfiled by Ms*** *** regarding New Mexico Health Connections and its ***
billing from aProvider in Network.Ms*** had numerous conversations with New Mexico Health Connections employeesregarding the error in billing from two (2) contracted providers, on these calls CustomerService Representatives should have informed Ms*** of New Mexico Health Connectionsformal appeals and grievance processesThe matter at hand was resolved on June 29th, 2016.In addition, Ms*** has been mailed a written apology on behalf of New Mexico HealthConnections, and NMHC has not received further inquiry regarding the billing issue.New Mexico Health Connections values our members, appreciates their feedback, andworks diligently to address all concerns.Please feel free to contact me with any questions, comments, or concerns.Sincerely, Anne S*Chief Operating Officer

Complaint: ***
I am rejecting this response because I am still receiving bills from *** *** ***
I spoke to Crystal in billing there this morningTheir last communication from NMHC was 5/10/saying I do owe a *** for an *** service on 12/22/
In repeated communications with NMHC, they state I do not owe a *** for ***s
Therefore, it appears NMHC have rectified the erroneous bill from the *** *** *** *** but not the on from *** *** ***
In the meantime, my credit score dropped from ### to ### during the time that the *** *** *** *** sent me to a collection agency due to NMHC's error
In addition, despite my having called, NMHC is sending mail to an address that is not my mailing addressMy mailing address is *** *** ***, *** ***, **, ***-***
Calling to point this out seems to have no effect at all since they already assured me they had my correct mailing address
So, no, the matter is not yet resolved and is still taking up a great deal of time on my part
Regards,
*** ***

September 8, Revdex.com Attn: *** Jefferson Street NE, Suite A Albuquerque, NM To Whom It May Concern: Please consider this email New Mexico Health Connection's formal response to the complaint filed by Ms*** *** regarding New Mexico Health Connections and
its formatting of her monthly insurance invoiceMs*** had numerous conversations with New Mexico Health Connections employees regarding her dislike of the format of our invoice and what she believes it impliesAll calls are well documented and on several occasions Ms*** was told that we would evaluate the format of our invoiceSince our last conversation with her in early August we have identified a new invoice vendor and anticipate that in December her concern will be addressed and her December invoice will reflect the new formatIn addition, Ms*** requested information be sent to her regarding participation requirements on our Consumer Advisory Council, it was sent to her on August 10, To the best of our knowledge, NMHC has not received further inquiry regarding her interest in participating on the Consumer Advisory CouncilNew Mexico Health Connections values our members, appreciates their feedback, and works diligently to address all concernsPlease feel free to contact me with any questions, comments, or concernsSincerely, Anne *** S*** Chief Operating Officer

September 8, 2015 Revdex.com Attn: [redacted] 7007 Jefferson Street NE, Suite A Albuquerque, NM 87109 To Whom It May Concern: Please consider this email New Mexico Health Connection's formal response to the complaint filed by Ms. [redacted] regarding New Mexico Health Connections and...

its formatting of her monthly insurance invoice. Ms. [redacted] had numerous conversations with New Mexico Health Connections employees regarding her dislike of the format of our invoice and what she believes it implies. All calls are well documented and on several occasions Ms. [redacted] was told that we would evaluate the format of our invoice. Since our last conversation with her in early August we have identified a new invoice vendor and anticipate that in December her concern will be addressed and her December invoice will reflect the new format. In addition, Ms. [redacted] requested information be sent to her regarding participation requirements on our Consumer Advisory Council, it was sent to her on August 10, 2015. To the best of our knowledge, NMHC has not received further inquiry regarding her interest in participating on the Consumer Advisory Council. New Mexico Health Connections values our members, appreciates their feedback, and works diligently to address all concerns. Please feel free to contact me with any questions, comments, or concerns. Sincerely, Anne [redacted] Chief Operating Officer

August 31, 2016Revdex.comAttn: [redacted]7007 Jefferson Street NE, Suite AAlbuquerque, NM 87109To Whom It May Concern:Please consider this email New Mexico Health Connection’s formal response to the complaintfiled by Ms. [redacted] regarding the voluntary termination of her New Mexico HealthConnections Insurance Policy.Per Ms. [redacted]’s request her On Exchange Policy was canceled May 18, 2016. Per Ms.[redacted]’s request a prorated refund was processed on August 10, 2016. The matter at handwas resolved on August 10, 2016.New Mexico Health Connections values our members, appreciates their feedback, andworks diligently to address all concerns.Please feel free to contact me with any questions, comments, or concerns.Sincerely, Anne S[redacted]Chief Operating Officer

[redacted]July 5, 2016Revdex.comAttn: [redacted]To Whom It May Concern:Please consider this email New Mexico Health Connection’s formal response to the complaintfiled by Ms. [redacted] regarding New Mexico Health Connections and its [redacted]...

billing from aProvider in Network.Ms. [redacted] had numerous conversations with New Mexico Health Connections employeesregarding the error in billing from two (2) contracted providers, on these calls CustomerService Representatives should have informed Ms. [redacted] of New Mexico Health Connectionsformal appeals and grievance processes. The matter at hand was resolved on June 29th, 2016.In addition, Ms. [redacted] has been mailed a written apology on behalf of New Mexico HealthConnections, and NMHC has not received further inquiry regarding the billing issue.New Mexico Health Connections values our members, appreciates their feedback, andworks diligently to address all concerns.Please feel free to contact me with any questions, comments, or concerns.Sincerely, Anne S[redacted]Chief Operating Officer