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New Moon Beauty Studio

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New Moon Beauty Studio Reviews (1)

To whom it may concern,I am writing this letter in regards to the the compliant we received onMonday, August 21, 2017. Let me start by saying that the complaint wasfrom the step mother of one of my employees. On Wednesday August16th,2017 my employee Tabitha [redacted] performed services on her...

twoyounger sisters, her father and her step mother. Their services that daywere as follows: Her sisters [redacted] had a haircut past shoulders ($35)and a braid ($18), her sister [redacted] received a haircut past shoulders($35), Aat iron ($20) and a braid ($18), her father [redacted] received amen's haircut With eyebrow trim ($20) and [redacted](person filingcomplaint) received a single process on X long hair and a haircut ($120).This is a grand total of $266. (See attached price sheet) Since these arefamily members of Tabitha [redacted] she only charged them $40 for allservices rendered, saving them $226. I (Danielle [redacted], Owner@ NewMoon Beauty Studio) and another employee were there the entire timeall services were being performed. I helped Tabitha formulate a color,she applied it, rinsed it, did a blow-dry and a trim. At one point sheeven sat in my chair personally for me to trim her bangs. At no pointthrough the services was anything said about not being happy With anyservices performed that day. I also have another employee that wasworking the day this took place as a Witness, as well as camera footagefrom the whole day to prove this. Tanya never showed a picture of whatshe was asking for, just wanted us to match her natural color, we did ourbest to do so. As far as her accusations of Tabitha doing this to bemalicious, which could be the furthest thing from the truth considering Ihelped formulate the color like I said previously. From where I amstanding she did them a huge favor that day by only charging them $40for all services performed that day. When it comes to phone calls notbeing returned, she never tried to contact the salon, Tabithas phone ormy phone. I would be glad to pull phone records if needed to prove this.Further more none of this was a concern until two days after theservices were done. This Situation had nothing to do with hair at all andwas a personal attack on my employee. This customer (my employeesstep mother) went as far as posting hateful and personal attacks on herfacebook page (see attached documents) on not only her work but herpersonally, she is currently being charged With harassment in the 2ndbehind this whole situation. I also spoke with Tabitha's father personallyabout this matter in person on August 18th 2017 and told him I would behappy to rectify the situation by doing whatever needed to make sureshe was happy and he said she refused insensately. I don't feel a refundshould be given or I should receive any negative feedback from thisincident with all of the information and proof I have given you on thematter. I run nothing less than a highly professional salon with a welltrained staff. I make sure no client leaves unhappy and is nothing lessthen thrilled with their services.  Thank youDanielle [redacted] Owner@ New Moon Beauty Studio

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Address: 32 Hope Plaza, West Coxsackie, New York, United States, 12192

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