Initial Business Response /* (1000, 5, 2015/12/14) */
Contact Name and Title: Chad *** manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@steamaticfw.com
We have met with the customer and did some re-cleaning and gave a $discount to make him happyI feel this was
successful
OFFER:
Initial Consumer Rebuttal /* (2000, 7, 2015/12/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They came back and finished the job they were contracted to doAlso gave a small refund for the work that was charged for that I did myselfAll is good now
Initial Business Response /* (1000, 5, 2016/10/18) */
We sent our Senior Estimator to review the damaged area. None of our chemicals that we use would create a discoloring of the carpet. We refunded to the customer the cost of the carpet cleaning. We do not feed we were responsible for the...
bleached out spot on the carpet.
Initial Consumer Rebuttal /* (3000, 7, 2016/10/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their response because the spot was not their before. I do not know what they used. There were other bottles on the premises because they cleaned the tile and the grout, so as far as I know the guy could have used one of them accidentally. The spot was not there before, and now it is very noticeable. We will email pictures.
Initial Business Response /* (1000, 5, 2015/12/14) */
Contact Name and Title: Chad *** manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@steamaticfw.com
We have met with the customer and did some re-cleaning and gave a $discount to make him happyI feel this was
successful
OFFER:
Initial Consumer Rebuttal /* (2000, 7, 2015/12/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They came back and finished the job they were contracted to doAlso gave a small refund for the work that was charged for that I did myselfAll is good now
Initial Business Response /* (1000, 5, 2016/10/18) */
We sent our Senior Estimator to review the damaged area. None of our chemicals that we use would create a discoloring of the carpet. We refunded to the customer the cost of the carpet cleaning. We do not feed we were responsible for the...
bleached out spot on the carpet.
Initial Consumer Rebuttal /* (3000, 7, 2016/10/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their response because the spot was not their before. I do not know what they used. There were other bottles on the premises because they cleaned the tile and the grout, so as far as I know the guy could have used one of them accidentally. The spot was not there before, and now it is very noticeable. We will email pictures.