New Orleans Auction Galleries

Review: New Orleans Auction house offered this item online with a picture. Most auction houses depict or describe defects with items being offered even when they are minor imperfections. In this case there was a deliberate attempt to fool the potential buyer by picturing the item in a manner where the defect, which was a serious dent in a piece of silver, was not noticeable! The company claimed that they have no responsibility to show damages and we should have requested a condition report. This is a deliberate attempt at fraud!Desired Settlement: We really would prefer to return the item but the shipping costs are very high so we would accept a billing adjustment to pay for the cost of repairs.

Consumer

Response:

At this time, I have not been contacted by New Orleans Auction Galleries regarding complaint ID 10966008.We made contact with the business and at that time they offered us a $100 credit towards a future purchase or nothing. We did have them send us a credit memo because it is better than nothing at all. However, we feel that this does not resolve this issue for a few reasons. 1- the item is unusable as is and should have been described as such. 2 - the cost to repair the item is greater than $100. 3- Since they were dishonest the 1st time, why would I want to risk making another purchase from them?

Regards,