New Pride Products

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
There are inaccuracies: with regard the rate sheet they said they didn't have it ,but someone else down there found it.  I did take care of this man for six months not saying it was PPG's fault but he had no services when I picked up the phone , so we had to go through the very long and exhaustive process of getting his services reestablished which took six months. The issue about the EIN number issue they mentioned was accurate and we cleared that up. I  only rejected this response because of the first two sentences of my reply and I wouldn't have been able to reply otherwise. So now services are established and we are good to go ,thank you Revdex.com! Thank you PPG for letting us move forward. Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. The company is simply lying. They never sent me - I never received - correspondence from them on March 7th that clarified what was needed and they told me they had tried to contact me but the number was incorrect, which was also false. They did NOT let me know anything had been processed and they did NOT provide instructions as to what to do. They continued to be obstructive, and in fact when I last called them the representative initially refused to address my concern, which was giving them my EIN. She was very rude, she argued with me, she stated that there was an "issue with your account" and that my son's PSW had filed a complaint (NOT true, again). She finally let me give the EIN then argued when I asked her to explain what the "issue" was. She finally said a complaint had been made against the company by my PSW - it was actually this Revdex.com complaint. She then refused to accept the EIN, telling me she could not complete my enrollment and could not tell me that it would be completed now that they had the EIN, even after I explained the circumstances of having called the IRS to get clarity on the information. She would not tell me who to speak with and abruptly said she couldn't do anything to help me and ended the call. In short, the company continues to be extraordinarily rude, they continue to obstruct the process of getting my son's services, they continue to lie, they continue to fail to act in a timely manner, and they continue to fail to communicate. It was only AFTER I called them that I actually got an e-mail stating that they needed an EIN and form (which I had already called to obtain) from the IRS. Their dishonesty and continued obstruction of services means I cannot accept their response to my complaint. 
Regards,
[redacted]

Thank you for bringing this to our attention. Public Partnerships is contracted by the New Jersey Department of Human Services to act as the Fiscal/Employer Agent for self-directing employers.  In this role, Public Partnerships provides payroll and tax functions for the employer, pursuant to...

our contract, program rules, and applicable state and federal laws and regulations.   As the program participants, who self-direct their services, are Medicaid recipients, we can only pay up to the amounts authorized by the Department of Human Services.  It is the employer’s responsibility to schedule their employees and manage wage rates vs. hours worked, to ensure they stay within a monthly budgeted amount.   Public Partnerships has conducted a thorough review of the below individual’s complaint. At this time, all timesheets have been paid, and all monthly budget amounts are correct, based on DHS authorization and approval. We have reached out to the participant and believe the problem has been resolved. Thank you.