New Rides Auto Sales & Service LLC

TO WHOM IT MAY CONCERN:ON PAYBACK REPO REPOSSESSED [redacted] A [redacted] 'S NISSAN ROGUE AS INSTRUCTED BY OUR CLIENT AMERICAN LENDING SOLUTIONS WHO WAS HIRED, BY [redacted] 'S LIENHOLDER EXETER FINANCETHE VEHICLE HAD BEEN INSTRUCTED TO BE REPOSSESSED BY EXETER FINANCE WHO STATED *** [redacted] LACKED THE PROPER INSURANCE ON HIS VEHICLEAT APPROX5PM ON 09***WE RECEIVED A CALL FROM AMERICAN LENDING STATING THAT EXETER FINANCE WOULD LIKE A QUOTE TO KNOW HOW MUCH WE WOULD CHARGE TO RETURN [redacted] 'S VEHICLE TO HIS HOME ADDRESS, BC IT SEEMED THAT HIS INSURANCE HAD BEEN REINSTATED, BUT HE HAD FAILED TO NOTIFY HIS LIENHOLDERWE PROVIDED OUR CLIENT WITH A QUOTE AND INFORMED THEM THAT WE DID NOT HAVE ANYONE TO RETURN THE UNIT AT THE MOMENT BUT WE COULD HAVE IT DELIVERED TO HIM THE FOLLOWING DAYAMERICAN LENDING STATED THAT WOULD BE FINE AND PROVIDED US WITH [redacted] CONTACT # SO THAT WE COULD MAKE ARRANGEMENT TO DROP OF THE UNIT.PLEASE NOTE THAT THE NY STATE LICENSCE PLATES ON [redacted] 'S VEHICLE HAD EXPIRED IN MARCH OF THEREFORE THE PLATES ON HIS VEHICLE THAT HE WAS DRIVING AROUND WITH WERE NOT LEGALLY PERMITTED IN NY STATE FOR OVER A PERIOD OF MONTHSPART OF THE RETURN INSTRUCTION PROVIDED BY BOTH EXETER ANY PAYBACK REPO WAS THAT WE WOULD NOT RETURN TO THE PLATES TO [redacted] INSTEAD WE WOULD SURRENDER THEM TO THE NY STATE DMVREASON FOR THIS IS THAT NY STATE LAW DOES NOT PERMIT US TO RETURN EXPIRED PLATES TO A CUSTOMER ONCE OBTAINEDWHEN WE CONTACTED [redacted] TO MAKE ARRANGEMENTS TO DROP OFF HIS VEHICLE NOT ONLY DID WE EXPLAIN THAT HE WOULD NOT BE RECEIVING HIS PLATES BACK, SOMETHING THAT WE WENT OVER THOROUGHLY TO INSURE HE UNDERSTOOD, BUT WE ALSO EXPLAINED WE HAD NO AGENTS AVAILABLE TO DROP HIS VEHICLE OF TILL THE FOLLOWING DAY [redacted] SAID HE UNDERSTOOD WHY HE WOULD NOT BE RECEIVING HIS PLATES, BUT HE WANTED THE VEHICLE BACK THAT DAYAN AGREEMENT WAS MADE WITH [redacted] THAT WE WOULD DELIVER THE UNIT TO HIM THAT DAY, PENDING HIS GAVE US UNTIL MIDNIGHT TO GET IT THEREAS MENTIONED BY [redacted] THE UNIT WAS DELIVERED TO HIM AT 11:45PMTHE REASON HE HAD LESS GAS THEN HE HAD WHEN HE PROVIDED US WITH THE VEHICLE AND THE KEYS, IS BECAUSE NOT ONLY WAS THE UNIT DRIVER TO OUR YARD FOR STORAGE AS OUR DRIVE AWAY INSURANCE PERMITS, BUT IT WAS ALSO DRIVEN BACK TO HIM HOME THE FOLLOWING DAY TO BE RETURNED TO HIMTHAT BEING SAID, I HAVE NO IDEA WHY [redacted] WOULD FILE A FALSIFIED POLICE REPORT STATING HIS PLATES WERE STOLEN WHEN HE WAS NOT THAT HE WOULD NOT BE RECEIVING THEM BACK BY BOTH US (PAYBACK REPO) AND HIS LIENHOLDER EXTER FINANCEAS FAR AS THE GAS SITUATION GOES, NEVER HAS A PERSON QUESTIONED THE USUAGE OF THEIR GAS WHEN PROVIDING A KEY FOR A UNIT AND THEN HAVING IT DRIVEN BACK TO THEMTHAT BEING SAID CUSTOMER SERVICE IS SOMETHING THAT IS VERY IMPORTANT TO US, AND IF IT WOULD REALLY PLEASE [redacted] WE WOULD BE HAPPY TO GIVE HIM $TO REFILL THE 1/OF A TANK THE WAS USEDON THAT NOTE, I HAVE ATTACHED TWO DOCUMENTS ONE BEING A PICTURE OF [redacted] 'S GAS METER TAKEN AT THE TIME OF THE REPOSSESSION AS REQUIRED BY OUR CLIENTS AMERICAN LENDING & EXETER FINANCE SHOWING [redacted] HAD ONLY A 1/A TANK OF GAS AT THE TIME OF THE REPOSSESSION, TO WHICH WE USED A 1/OF IN THE REPOSSESSION AND DELIVERY PROCESSTHE OTHER DOCUMENT ATTACHED IS A COPY OF [redacted] 'S DMV PLATE SURRENDER LETTER SHOWING THAT WE HAD RETURNED THE PLATES THE NYS DMV ON AS YOU WILL NOTICE NOT ONLY DOES THIS ATTACHMENT SHOW THAT THE PLATES HAD BEEN SURRENDERED ON THE [redacted] OF SEPTEMBERBUT IT ALSO CLEARLY STATES THE FOLLOWING: REGISTRATION SUSPENSION, INSURANCE LAPSE -REGISTRATION EXPIREDINSURANCE CANCELLED 05.**PLATE WAS TO BE SURRENDERED ON 03.**WHICH IT WAS NOT LENGTH OF SUSPENSION DAYS (MEANING HE WAS LATE IN RETURNING HIS PLATES, WHICH HE WAS ILLEGALLY DRIVING AROUND WITH) AND FINALLY A SUSPENSION DATE ENDING MEANING HE IS NOT PERMITTED TO RECEIVE PLATES IN NY STATE AGAIN UNTIL THE BEGINNING OF HENCE EXPLAINING [redacted] 'S AGGREVATION WITH THE SITUATIONBECAUSE WITH OUT US PROVIDING THE EXPIRED PLATES BACK TO HIM, HE WOULD NOT BE ABLE TO LEGALLY PUT PLATES ON THE VEHICLE IN NY STATE AGAIN UNTIL DUE TO HIS NEGLIGENCE IN RETURNING THE PLATES TO THE NYS DMV AS INSTRUCTEDI SEE [redacted] IS REQUESTING A REFUND FOR HIS GAS, WHICH ALTHOUGH USAGE OF THE GAS IS A GENERAL AN ACCEPTABLE OCCURANCE IN THE REPOSSESSION BUSINESS, I WOULD BE WILLING TO STILL PROVIDE HIM WITH $FOR THE GAS USEDHOWEVER, HE IS ALSO SEEKING AN APOLOGY FOR TAKING THE VEHICLEUNFORTUNATELY ALTHOUGH I AM SORRY FOR THE PREDICAMENT HE IS CURRENTLY INWE WERE SIMPLY HIRED BY A CLIENT TO REPOSSESS A VEHICLE, IN WHICH CASE IF AN ERROR DOES OCCUR WITH THE REPOSSESSION PROCESS OUR CLIENTS CONTRACT STATES THEY ARE TO TAKE FULL RESPONSIBILTYWHEN WE RECEIVE A CASE FROM A CLIENT BY LAW THEY DO NOT EVEN HAVE TO TELL US THE REASON FOR THE REPOSSESSION, THEREFORE I DONT KNOW FOR SURE IF THIS CASE WAS EVEN A LEGIT WRONGFUL REPO, AND IF HE WOULD LIKE TO SEEK AN APOLOGY FOR THE REPOSSESSION HE SHOULD CONTACT EXETER, BC UNFORTUNATELY HE IS SEEKING AN APOLOGY FROM THE WRONG COMPANYLAST BUT NOT LEASTHE FEELS IT WAS ILLEGAL FOR US NOT TO RETURN THE CAR THE WAIT IT WAS TAKEN (WITH THE PLATES ON) HOWEVER AS MENTIONED NY STATE LAW PROHIBITS US FROM DOING SOONCE WE ARE IN POSSESSSION AS AN ITEM SUCH AS EXPIRED PLATES THAT SHOULD HAVE BEEN RETURNED TO THE DMV, WE ARE LEGALLY OBLIGATED TO DO SOHAD WE NOT RETURNED [redacted] 'S PLATES WE COULD HAVE BEEN SEEKING UP TO A $5,FINEWHICH IS WHY LEGALLY AND MORALLY SPEAKING WE CHOSE TO RETURN THE PLATESIF YOU HAVE ANY FURTHER QUESTION REGARDING THIS CLAIM PLEASE DO NOT HESITATE TO CONTACT ME.THANKS YOU, [redacted] PAYBACK REPO###-###-####

Tell us why here [redacted] ’S VEHICLE WAS REPOSSESSED ON 07.***BY PAYBACK REPOPAYBACK REPO IS A FOR HIRE REPOSSESSION AGENCY THAT WORKS ONLY WITH PROFESSIONAL LENDING INSITIUTIONSPRIMERITUS FINACIAL SERVICES WAS HIRED BY HYUNDAI FINANCIAL ( [redacted] ’S LIENHOLDER) TO REPOSSESS THE VEHICLE FOR PAST DUE MONTHLY PAYMENTSON 07*** [redacted] REINSTATED HER VEHICLE WITH HYUNDAI FINANCIAL PAYING THEM FOR THE PAST DUE PAYMENTS, & REPOSSESSION FEE ALONG WITH ANY OTHER CHARGES SHE MAY HAVE ACQUIRED WITH HYUNDAI FINANCIALPLEASE NOTE THAT HYUNDAI FINANCIAL DOES NOT PROVIDE US WITH A TOTAL AMOUNT PAID TO THEM BY THE CUSTOMERHOWEVER, WE DO HAVE CONTACTED RATES WITH HYUNDAI FINANCIAL WHICH WE ARE REQUIRED BY LAW TO OBIDE BYIN THIS CASE WITH PRIMERITUS AS THE FORWARDING COMPANY, AND HYUNDAI AS THE LIENHOLDER [redacted] WAS REQUIRED TO PAY STORAGE, ADMISTRATION, & PROPERTY FEES FOR THE UNITTHE CONTRACTED FEES WITH THIS CLIENT ARE AS FOLLOWS: $PER DAY STORAGE, $ADMINISTRATION, AND $PROPERTYAS OF 07.** [redacted] ’S VEHICLE HAD BEEN IN OUR POSSESSION FOR A TOTAL OF DAYSSHE WAS PROVIDED A GRAND TOTAL DUE AS OF 07/ [redacted] OF $(STORAGE IN THE AMOUNT OF; $315, ADMIN OF $195, & PROPERTY OF $+ NY SALES TAX OF 8.625% TOTALING $657) UPON RECEIVING THESE FEES [redacted] CURSED OUT OUR OFFICE STAFF AND CALLED US CROOKSWE DID IN FACT TERMINATE THE CALL WHILE SHE WAS SCREAMING AT US, SHE WAS TOLD TO CALL BACK ONCE SHE HAS CALMED DOWNWITH THAT SAID SHE CALLED BACK MINUTES LATER, AND ONCE AGAIN WENT ON A TANGENT ABOUT THE FEES DUETHE FEES WERE BROKEN DOWN AND EXPLAINED TO HER MORE THAN ONCE AS PER HER REQUESTWE EXPLAINED IN DETAIL STORAGE IS FOR STORING YOUR VEHICLE, ADMISTRATION IS PAPERWORK AND BACK END, & PROPERTY OF COURSE IS FOR THE ITEMS LEFT INSIDE THE UNITI HAVE INCLUDED A COPY OF THE RELEASE REQUEST FROM PRIMERITUS FINANCIAL SERVICES STATING: “ BILL PRIMERITUS FOR THE REPOSSESSION FEE ONLY ALL OTHER FEES ARE TO BE PAID BY CUSTOMER” ALSO STATING THIS IS A “STANDARD RELEASE – OK TO RELEASE UNIT TO NATACHA BARRETTCUSTOMER IS TO PAY STORAGE, ADMIN, & PERSONAL PROPERTY FEES IF APPLICAPLE.” THIS DOCUMENT WAS ALSO SHOWN TO [redacted] TO READ OVER ONCE SHE CAME IN TO OUR OFFICEALTHOUGH, [redacted] WAS FAR FROM POLITE, WE NEVER WANT TO STAND IN THE WAY OF SOMEONE GETTING THERE CAR BACK AND KNOWING THAT REPOSSESION CAN BE HARDWITH THAT SAID, SINCE [redacted] CLAIMED SHE DID NOT HAVE THE MONEY TO GET HER CAR BACKSHE WAS OFFERED TO PLACE A DEPOSIT ON THE ACCTPLEASE NOTE THAT DEPOSITS ARE NOT SOMETHING THAT WE DO OFTEN AND THEY REQUIRE SUPERVISOR APPROVALWE ALLOWED [redacted] TO COME INTO OUR OFFICE AND LEAVE A $DEPOSIT TO WHICH WE WOULD THEN STOP THE STORAGE FEES OF $PER DAY AND A LOT HER WEEKS TO PAY THE VEHICLE OFF AT THE PRICE WE PROVIDED ON: 07***WHEN [redacted] ARRIVED SHE DID NOT HAVE THE $WE AGREED UPON BUT ONLY $60, HOWEVER WE ACCOMIDATED HER ANYWAY AND ALLOWED HER TO PLACE THE $POST, AND HOLD THE UNIT IN OUR LOT FREE IF CHARGE UNTIL SHE CAN PAY THE BALANCE ON: 08.**PLEASE NOTE [redacted] Has NOT Signed THE PRIMERITUS RELEASE BECAUSE THE UNIT IS STILL IN OUR POSSESSIONI HAVE INCLUDED A COPY OF THE SIGNED RECEIPT SHOWING A BREAKDOWN OF THE FEES AND STATING THAT [redacted] LEFT A DEPOSIT A $DEPOSIT ON 07.**WITH THAT SAID, IM NOT SURE HOW MUCH MORE ACCOMIDATING WE COULD POSSIBLY HAVE BEEN TO PLEASE HERESPECIALLY AFTER GRANTING HER A DEPOSIT, AFTER BEING VERBALLY BELITTLED BY HER ON TO SEPARATE OCCASSIONSON FINAL NOTE HOUR REDEMPTION HOURS ARE AS FOLLOWS: MONDAY THROUGH FRIDAY 11AM - 4:30PMDO TO THE FACT THAT HOURS VARY BETWEEN CLIENTS AND CUSTOMERSWE DO NOT LIST OUR BUSINESS HOURS ON OUR WEBSITE (HERE IS THE LINK TO OUR SITE) [redacted] HOWEVER, WE HAVE HAD INSTANCES AS OF LATE WERE CUSTOMERS HAVE BEEN STATING THAT OUR HOURS DO NOT CORRESPOND TO OUR WEBSITEAFTER SOME RESEARCH IT WAS RELEASED THAT THOSE CUSTOMERS WERE NOT ON OUR WEBSITE AT ALL, THAT THEY WERE GOOGLING OUR BUSINESS NAME AND LOOKING AT HOURS POSTED BY GOOGLE, YELP, AND VARIOUS OTHER SEARCH ENGINESI CONTACTED GOOGLE A FEW MONTHS AGO TO HAVE THE BUSINESS HOURS REMOVED THEY OBLIGEDHOWEVER, I HAVE LEFT MESSAGE FOR VARIOUS SMALLER COMPANIES TO REMOVE THE HOURS BUT HAVE NOT HAD ANY SUCCESSI HAVE ATTACHED A COPY OF PAYBACK REPO’S PROFILE ON [redacted] WHICH STATES WE ARE OPENED HOURS A DAY DAYS A WEEKIT SEEMS THAT ONCE ONE SEARCH ENGINE PLACED OUR HOURS (OR WHAT THEY ASSUMED TO BE OUR HOURS) THEY ALL FOLLOWED SUIT, AND THAT MANY OF THEM ARE LINKED TO ONE ANOTHERWE ARE STILL WORKING TO GET THE LAST FEW OF THOSE REMOVEDBUT AGAIN, THE OUR LISTED WERE NOT PLACED BY OUR COMPANY BUT BY A 3RD PARTY WHICH IS OUT OF OUR CONTROL.PLEASE LET ME KNOW IF YOU WILL NEED ANYTHING ELSE OR ANY FURTHER DOCUMENTATION TO CONCLUDE THIS CLAIM.THANKS!

TO WHOM IT MAY CONCERN:ON PAYBACK REPO REPOSSESSED *** *** A***'S NISSAN ROGUE AS INSTRUCTED BY OUR CLIENT AMERICAN LENDING SOLUTIONS WHO WAS HIRED, BY *** ***'S LIENHOLDER EXETER FINANCETHE VEHICLE HAD BEEN INSTRUCTED TO BE REPOSSESSED BY EXETER FINANCE WHO STATED ***
*** LACKED THE PROPER INSURANCE ON HIS VEHICLEAT APPROX5PM ON 09***WE RECEIVED A CALL FROM AMERICAN LENDING STATING THAT EXETER FINANCE WOULD LIKE A QUOTE TO KNOW HOW MUCH WE WOULD CHARGE TO RETURN *** ***'S VEHICLE TO HIS HOME ADDRESS, BC IT SEEMED THAT HIS INSURANCE HAD BEEN REINSTATED, BUT HE HAD FAILED TO NOTIFY HIS LIENHOLDERWE PROVIDED OUR CLIENT WITH A QUOTE AND INFORMED THEM THAT WE DID NOT HAVE ANYONE TO RETURN THE UNIT AT THE MOMENT BUT WE COULD HAVE IT DELIVERED TO HIM THE FOLLOWING DAYAMERICAN LENDING STATED THAT WOULD BE FINE AND PROVIDED US WITH *** *** CONTACT # SO THAT WE COULD MAKE ARRANGEMENT TO DROP OF THE UNIT.PLEASE NOTE THAT THE NY STATE LICENSCE PLATES ON *** ***'S VEHICLE HAD EXPIRED IN MARCH OF THEREFORE THE PLATES ON HIS VEHICLE THAT HE WAS DRIVING AROUND WITH WERE NOT LEGALLY PERMITTED IN NY STATE FOR OVER A PERIOD OF MONTHSPART OF THE RETURN INSTRUCTION PROVIDED BY BOTH EXETER ANY PAYBACK REPO WAS THAT WE WOULD NOT RETURN TO THE PLATES TO *** *** INSTEAD WE WOULD SURRENDER THEM TO THE NY STATE DMVREASON FOR THIS IS THAT NY STATE LAW DOES NOT PERMIT US TO RETURN EXPIRED PLATES TO A CUSTOMER ONCE OBTAINEDWHEN WE CONTACTED *** *** TO MAKE ARRANGEMENTS TO DROP OFF HIS VEHICLE NOT ONLY DID WE EXPLAIN THAT HE WOULD NOT BE RECEIVING HIS PLATES BACK, SOMETHING THAT WE WENT OVER THOROUGHLY TO INSURE HE UNDERSTOOD, BUT WE ALSO EXPLAINED WE HAD NO AGENTS AVAILABLE TO DROP HIS VEHICLE OF TILL THE FOLLOWING DAY*** *** SAID HE UNDERSTOOD WHY HE WOULD NOT BE RECEIVING HIS PLATES, BUT HE WANTED THE VEHICLE BACK THAT DAYAN AGREEMENT WAS MADE WITH *** *** THAT WE WOULD DELIVER THE UNIT TO HIM THAT DAY, PENDING HIS GAVE US UNTIL MIDNIGHT TO GET IT THEREAS MENTIONED BY *** *** THE UNIT WAS DELIVERED TO HIM AT 11:45PMTHE REASON HE HAD LESS GAS THEN HE HAD WHEN HE PROVIDED US WITH THE VEHICLE AND THE KEYS, IS BECAUSE NOT ONLY WAS THE UNIT DRIVER TO OUR YARD FOR STORAGE AS OUR DRIVE AWAY INSURANCE PERMITS, BUT IT WAS ALSO DRIVEN BACK TO HIM HOME THE FOLLOWING DAY TO BE RETURNED TO HIMTHAT BEING SAID, I HAVE NO IDEA WHY *** *** WOULD FILE A FALSIFIED POLICE REPORT STATING HIS PLATES WERE STOLEN WHEN HE WAS NOT THAT HE WOULD NOT BE RECEIVING THEM BACK BY BOTH US (PAYBACK REPO) AND HIS LIENHOLDER EXTER FINANCEAS FAR AS THE GAS SITUATION GOES, NEVER HAS A PERSON QUESTIONED THE USUAGE OF THEIR GAS WHEN PROVIDING A KEY FOR A UNIT AND THEN HAVING IT DRIVEN BACK TO THEMTHAT BEING SAID CUSTOMER SERVICE IS SOMETHING THAT IS VERY IMPORTANT TO US, AND IF IT WOULD REALLY PLEASE *** *** WE WOULD BE HAPPY TO GIVE HIM $TO REFILL THE 1/OF A TANK THE WAS USEDON THAT NOTE, I HAVE ATTACHED TWO DOCUMENTS ONE BEING A PICTURE OF *** ***'S GAS METER TAKEN AT THE TIME OF THE REPOSSESSION AS REQUIRED BY OUR CLIENTS AMERICAN LENDING & EXETER FINANCE SHOWING *** *** HAD ONLY A 1/A TANK OF GAS AT THE TIME OF THE REPOSSESSION, TO WHICH WE USED A 1/OF IN THE REPOSSESSION AND DELIVERY PROCESSTHE OTHER DOCUMENT ATTACHED IS A COPY OF *** ***'S DMV PLATE SURRENDER LETTER SHOWING THAT WE HAD RETURNED THE PLATES THE NYS DMV ON AS YOU WILL NOTICE NOT ONLY DOES THIS ATTACHMENT SHOW THAT THE PLATES HAD BEEN SURRENDERED ON THE *** OF SEPTEMBERBUT IT ALSO CLEARLY STATES THE FOLLOWING: REGISTRATION SUSPENSION, INSURANCE LAPSE -REGISTRATION EXPIREDINSURANCE CANCELLED 05.**PLATE WAS TO BE SURRENDERED ON 03.**WHICH IT WAS NOT LENGTH OF SUSPENSION DAYS (MEANING HE WAS LATE IN RETURNING HIS PLATES, WHICH HE WAS ILLEGALLY DRIVING AROUND WITH) AND FINALLY A SUSPENSION DATE ENDING MEANING HE IS NOT PERMITTED TO RECEIVE PLATES IN NY STATE AGAIN UNTIL THE BEGINNING OF HENCE EXPLAINING *** ***'S AGGREVATION WITH THE SITUATIONBECAUSE WITH OUT US PROVIDING THE EXPIRED PLATES BACK TO HIM, HE WOULD NOT BE ABLE TO LEGALLY PUT PLATES ON THE VEHICLE IN NY STATE AGAIN UNTIL DUE TO HIS NEGLIGENCE IN RETURNING THE PLATES TO THE NYS DMV AS INSTRUCTEDI SEE *** *** IS REQUESTING A REFUND FOR HIS GAS, WHICH ALTHOUGH USAGE OF THE GAS IS A GENERAL AN ACCEPTABLE OCCURANCE IN THE REPOSSESSION BUSINESS, I WOULD BE WILLING TO STILL PROVIDE HIM WITH $FOR THE GAS USEDHOWEVER, HE IS ALSO SEEKING AN APOLOGY FOR TAKING THE VEHICLEUNFORTUNATELY ALTHOUGH I AM SORRY FOR THE PREDICAMENT HE IS CURRENTLY INWE WERE SIMPLY HIRED BY A CLIENT TO REPOSSESS A VEHICLE, IN WHICH CASE IF AN ERROR DOES OCCUR WITH THE REPOSSESSION PROCESS OUR CLIENTS CONTRACT STATES THEY ARE TO TAKE FULL RESPONSIBILTYWHEN WE RECEIVE A CASE FROM A CLIENT BY LAW THEY DO NOT EVEN HAVE TO TELL US THE REASON FOR THE REPOSSESSION, THEREFORE I DONT KNOW FOR SURE IF THIS CASE WAS EVEN A LEGIT WRONGFUL REPO, AND IF HE WOULD LIKE TO SEEK AN APOLOGY FOR THE REPOSSESSION HE SHOULD CONTACT EXETER, BC UNFORTUNATELY HE IS SEEKING AN APOLOGY FROM THE WRONG COMPANYLAST BUT NOT LEASTHE FEELS IT WAS ILLEGAL FOR US NOT TO RETURN THE CAR THE WAIT IT WAS TAKEN (WITH THE PLATES ON) HOWEVER AS MENTIONED NY STATE LAW PROHIBITS US FROM DOING SOONCE WE ARE IN POSSESSSION AS AN ITEM SUCH AS EXPIRED PLATES THAT SHOULD HAVE BEEN RETURNED TO THE DMV, WE ARE LEGALLY OBLIGATED TO DO SOHAD WE NOT RETURNED *** ***'S PLATES WE COULD HAVE BEEN SEEKING UP TO A $5,FINEWHICH IS WHY LEGALLY AND MORALLY SPEAKING WE CHOSE TO RETURN THE PLATESIF YOU HAVE ANY FURTHER QUESTION REGARDING THIS CLAIM PLEASE DO NOT HESITATE TO CONTACT ME.THANKS YOU,***PAYBACK REPO###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The main issues at hand were not addressed or resolved The company made allegations/accusations that are false Initially, when I contacted Payback no information regarding fees were disclosed me Once I made payment, I contacted them to get information I was then told the amount in order to retrieve the vehicle The response furthering I demonstrates the level of professionalism of this organization.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

TO WHOM IT MAY CONCERN:*** ***'S VEHICLE WAS REPOSSESSED ON THURSDAY 6.*AT APPROX10:30PMSHE IS 100% CORRECT ABOUT THE ** VEHICLE & TRAFFIC LAW SECTION THAT SHE HAD QUOTED STATING PLATES ARE TO BE RETURNED TO THE *** WITHIN 24HRS OF THE REPOSSESSIONHERE AT PAYBACK REPO WE
RETURN PLATES TO THE *** IN BULK DAILYTHEREFORE *** ***'S PLATES HAD BEEN RETURNED TO THE *** THE FOLLOWING BUSINESS DAY OF FRIDAY 6.**PLEASE NOTE THAT WE ARE A REPOSSESSION COMPANY & OUR RETURN PROCESS FOR PLATES DIFFER A BIT FROM THAT OF AN AVERAGE CIVILIANBEING WE RETURN PLATES IN BULK, THERE IS A SPECIAL DEPTIN THE BACK OF THE *** ** *** ***, WHERE WE ARE TO DROP OFF PLATESPLATES ARE THEN SUBMITTED IN A BOX ALONG WITH THE PROPER PAPERWORKBEING SUCH A LARGE QUANTITY OF PLATES ARE RETURNED AT A TIME, THE *** IS NOT ABLE TO PROCESS THEM RIGHT THEN AND THERE WHILE WE WAITTHE PROCESS IS THAT WE DROP THE PLATES OFF, AND WE THEN PICK UP THE PROOF OF RECEIPT AT A LATER DATE (WHICH GENERALLY TAKES APPROX- WEEKS) HOWEVER I AM SURE IF *** *** CONTACTS THE *** *** *** WHERE HER PLATES HAD BEEN RETURNED, THEY WOULD BE ABLE TO CONFIRM FOR HER THAT THE PLATES HAVE IN FACT BEEN RETURNEDIN THE MEANTIME THE BEST I CAN OFFER WOULD BE TO SUBMIT A COPY OF THE *** RETURNED PLATE RECEIPT ONCE RECEIVED AT A LATER DATETHE *** RECEIPT WILL THEN SHOW THE DATE THAT WE SUBMITTED THE PLATES FOR RETURN TO BE FRIDAY 6.**.2015; WHICH WAS THE DAY AFTER THE REPOSSESSION OCCURRED & WITHIN THE HOUR WINDOW WE ARE PROVIDED BY THE *** ** *** ***.WE APOLOGIZE FOR ANY INCONVENIENCE *** *** HAS BEEN THROUGH DO TO ANY CONFUSION ON OUR ENDWE HAVE RECENTLY HIRED A FEW NEW ASSOCIATES IN OUR OFFICEUPON RECEIVING THIS COMPLAINT I QUESTIONED THOSE ASSOCIATES TO FIND OUT THAT *** *** HAD BEEN PROVIDED INCORRECT INFORMATION WHEN SHE HAD CALLED OUR OFFICE ASKING ABOUT HER PLATESTHE ASSOCIATE BELIEVED BECAUSE SHE DID NOT SEE THE *** RECEIPT UPLOADED IN OUR SYSTEM THAT THE PLATES HAD NOT YET BEEN RETURNEDIT HAS SINCE BEEN EXPLAINED TO HER THAT THEY GET RETURNED IMMEDIATELY AND THAT IT TAKES A FEW WEEKS FOR US TO RECEIVE THE PROOF OF RECEIPT FROM THE ***. THAT BEING SAID I WOULD EXPECT TO HAVE *** ***'S RECEIPT IN OUR HANDS NO LATER THAN THE END OF THIS MONTHAT WHICH POINT I WILL THEN GO BACK INTO THE COMPLAINT RESPONSE (PENDING IT IS POSSIBLE TO DO SO) AND UPLOAD THE RECEIPTIF I AM NOT ABLE TO DO SO, I WILL THEN CONTACT THE Revdex.com IMMEDIATELY, TO SEE HOW I COULD WOULD GO ABOUT SUBMITTING THE *** RECEIPT SHOWING THAT THE PLATES HAD BEEN RETURNED WITH THE PERMITTED HOUR TIME FRAME.AGAIN WE APOLOGIZE FOR ANY INCONVENIENCE CAUSED, THE TRAINING PROCESS DOES NOT ALWAYS GO AS SMOOTHLY AS ONE WOULD HOPEHOWEVER WE HOPE TO SEE THIS MATTER GET RESOLVED WITH OUT ANY FURTHER ISSUE.THANKS

Tell us why here.. [redacted]’S VEHICLE WAS REPOSSESSED ON 07.[redacted]2017 BY PAYBACK REPO. PAYBACK REPO IS A FOR HIRE REPOSSESSION AGENCY THAT WORKS ONLY WITH PROFESSIONAL LENDING INSITIUTIONS. PRIMERITUS FINACIAL SERVICES WAS HIRED BY HYUNDAI FINANCIAL ([redacted]’S LIENHOLDER) TO REPOSSESS THE...

VEHICLE FOR PAST DUE MONTHLY PAYMENTS. ON 07[redacted].2017 [redacted] REINSTATED HER VEHICLE WITH HYUNDAI FINANCIAL PAYING THEM FOR THE PAST DUE PAYMENTS, & REPOSSESSION FEE ALONG WITH ANY OTHER CHARGES SHE MAY HAVE ACQUIRED WITH HYUNDAI FINANCIAL. PLEASE NOTE THAT HYUNDAI FINANCIAL DOES NOT PROVIDE US WITH A TOTAL AMOUNT PAID TO THEM BY THE CUSTOMER. HOWEVER, WE DO HAVE CONTACTED RATES WITH HYUNDAI FINANCIAL WHICH WE ARE REQUIRED BY LAW TO OBIDE BY. IN THIS CASE WITH PRIMERITUS AS THE FORWARDING COMPANY, AND HYUNDAI AS THE LIENHOLDER [redacted] WAS REQUIRED TO PAY STORAGE, ADMISTRATION, & PROPERTY FEES FOR THE UNIT. THE CONTRACTED FEES WITH THIS CLIENT ARE AS FOLLOWS: $45 PER DAY STORAGE, $195 ADMINISTRATION, AND $95 PROPERTY. AS OF 07.**.2017 [redacted]’S VEHICLE HAD BEEN IN OUR POSSESSION FOR A TOTAL OF 7 DAYS. SHE WAS PROVIDED A GRAND TOTAL DUE AS OF 07/** OF $657. (STORAGE IN THE AMOUNT OF; $315, ADMIN OF $195, & PROPERTY OF $95 + NY SALES TAX OF 8.625% TOTALING $657) UPON RECEIVING THESE FEES [redacted] CURSED OUT OUR OFFICE STAFF AND CALLED US CROOKS. WE DID IN FACT TERMINATE THE CALL WHILE SHE WAS SCREAMING AT US, SHE WAS TOLD TO CALL BACK ONCE SHE HAS CALMED DOWN. WITH THAT SAID SHE CALLED BACK 5 MINUTES LATER, AND ONCE AGAIN WENT ON A TANGENT ABOUT THE FEES DUE. THE FEES WERE BROKEN DOWN AND EXPLAINED TO HER MORE THAN ONCE AS PER HER REQUEST. WE EXPLAINED IN DETAIL STORAGE IS FOR STORING YOUR VEHICLE, ADMISTRATION IS PAPERWORK AND BACK END, & PROPERTY OF COURSE IS FOR THE ITEMS LEFT INSIDE THE UNIT. I HAVE INCLUDED A COPY OF THE RELEASE REQUEST FROM PRIMERITUS FINANCIAL SERVICES STATING:  “ BILL PRIMERITUS FOR THE REPOSSESSION FEE ONLY ALL OTHER FEES ARE TO BE PAID BY CUSTOMER” ALSO STATING THIS IS A “STANDARD RELEASE – OK TO RELEASE UNIT TO NATACHA BARRETT. CUSTOMER IS TO PAY STORAGE, ADMIN, & PERSONAL PROPERTY FEES IF APPLICAPLE.” THIS DOCUMENT WAS ALSO SHOWN TO [redacted] TO READ OVER ONCE SHE CAME IN TO OUR OFFICE. ALTHOUGH, [redacted] WAS FAR FROM POLITE, WE NEVER WANT TO STAND IN THE WAY OF SOMEONE GETTING THERE CAR BACK AND KNOWING THAT REPOSSESION CAN BE HARD. WITH THAT SAID, SINCE [redacted] CLAIMED SHE DID NOT HAVE THE MONEY TO GET HER CAR BACK. SHE WAS OFFERED TO PLACE A DEPOSIT ON THE ACCT. PLEASE NOTE THAT DEPOSITS ARE NOT SOMETHING THAT WE DO OFTEN AND THEY REQUIRE SUPERVISOR APPROVAL. WE ALLOWED [redacted] TO COME INTO OUR OFFICE AND LEAVE A $100 DEPOSIT TO WHICH WE WOULD THEN STOP THE STORAGE FEES OF $45 PER DAY AND A LOT HER 2 WEEKS TO PAY THE VEHICLE OFF AT THE PRICE WE PROVIDED ON: 07[redacted].2017. WHEN [redacted] ARRIVED SHE DID NOT HAVE THE $100 WE AGREED UPON BUT ONLY $60, HOWEVER WE ACCOMIDATED HER ANYWAY AND ALLOWED HER TO PLACE THE $60 POST, AND HOLD THE UNIT IN OUR LOT FREE IF CHARGE UNTIL SHE CAN PAY THE BALANCE ON: 08.**.2017. PLEASE NOTE [redacted] Has NOT Signed THE PRIMERITUS RELEASE BECAUSE THE UNIT IS STILL IN OUR POSSESSION. I HAVE INCLUDED A COPY OF THE SIGNED RECEIPT SHOWING A BREAKDOWN OF THE FEES AND STATING THAT [redacted] LEFT A DEPOSIT A $60 DEPOSIT ON 07.**.2017. WITH THAT SAID, IM NOT SURE HOW MUCH MORE ACCOMIDATING WE COULD POSSIBLY HAVE BEEN TO PLEASE HER. ESPECIALLY AFTER GRANTING HER A DEPOSIT, AFTER BEING VERBALLY BELITTLED BY HER ON TO SEPARATE OCCASSIONS. ON FINAL NOTE HOUR REDEMPTION HOURS ARE AS FOLLOWS: MONDAY THROUGH FRIDAY 11AM  - 4:30PM. DO TO THE FACT THAT HOURS VARY BETWEEN CLIENTS AND CUSTOMERS. WE DO NOT LIST OUR BUSINESS HOURS ON OUR WEBSITE (HERE IS THE LINK TO OUR SITE) [redacted] HOWEVER, WE HAVE HAD INSTANCES AS OF LATE WERE CUSTOMERS HAVE BEEN STATING THAT OUR HOURS DO NOT CORRESPOND TO OUR WEBSITE. AFTER SOME RESEARCH IT WAS RELEASED THAT THOSE CUSTOMERS WERE NOT ON OUR WEBSITE AT ALL, THAT THEY WERE GOOGLING OUR BUSINESS NAME AND LOOKING AT HOURS POSTED BY GOOGLE, YELP, AND VARIOUS OTHER SEARCH ENGINES. I CONTACTED GOOGLE A FEW MONTHS AGO TO HAVE THE BUSINESS HOURS REMOVED THEY OBLIGED. HOWEVER, I HAVE LEFT MESSAGE FOR VARIOUS SMALLER COMPANIES TO REMOVE THE HOURS BUT HAVE NOT HAD ANY SUCCESS. I HAVE ATTACHED A COPY OF PAYBACK REPO’S PROFILE ON [redacted] WHICH STATES WE ARE OPENED 24 HOURS A DAY 7 DAYS A WEEK. IT SEEMS THAT ONCE ONE SEARCH ENGINE PLACED OUR HOURS (OR WHAT THEY ASSUMED TO BE OUR HOURS) THEY ALL FOLLOWED SUIT, AND THAT MANY OF THEM ARE LINKED TO ONE ANOTHER. WE ARE STILL WORKING TO GET THE LAST FEW OF THOSE REMOVED. BUT AGAIN, THE OUR LISTED WERE NOT PLACED BY OUR COMPANY BUT BY A 3RD PARTY WHICH IS OUT OF OUR CONTROL.PLEASE LET ME KNOW IF YOU WILL NEED ANYTHING ELSE OR ANY FURTHER DOCUMENTATION TO CONCLUDE THIS CLAIM.THANKS!

TO WHOM IT MAY CONCERN:[redacted]'S VEHICLE WAS LEGALLY REPOSSESSED FOR LAPSE OF PAYMENT ON 04.**.2017. PLEASE NOTE THAT WE ARE A FOR HIRE REPOSSESSION COMPANY, WHICH MEANS THAT LIENHOLDERS HIRE US TO REPOSSESS VEHICLE WHEN CUSTOMERS LAPSE ON THEIR PAYMENTS OR FAIL TO INSURE THEIR COLLATERAL. IN...

THIS CASE WE WERE HIRED BY BUTLER MEDIATION GROUP A FORWARDING COMPANY THAT ROA REMARKETING OF AMERICA ([redacted]'S LIENHOLDER) WHOM CURRENTLY HOLDS THE TITLE TO THIS VEHICLE UNTIL THE UNIT HAS BEEN PAID OFF IN FULL.WE RECEIVED NOTICE FROM BUTLER MEDIATION ON THE DIRECTION OF ROA REMARKETING TO REPOSSESS THE ABOVE MENTIONED COLLATERAL. I HAVE ATTACHED A COPY OF THE REPOSSESSION ORDER FROM BUTLER. AGAIN, PLEASE NOTE THAT WE WORK ON THE INSTRUCTION OF OUR CLIENT WE ARE NOT REQUIRED TO LOOK INTO TO ANY LEGAL DETAILS ON THAT THE FACT THAT THE TITLE IS STILL POSSESSED BY THE CLIENT.IT SEEMS IN THE CASE, THE CLIENT BUTLER HAS PLACED THIS UNIT FOR REPOSSESSION BECAUSE [redacted] FELL BEHIND ON HIS PAYMENTS. TO MY UNDERSTAND [redacted] PAID CURRENT WITH ROA WHO THEN CLOSED THIS ACCT. MEANING IT WAS NO LONGER TO BE REPOSSESSED. HOWEVER, BUTLER MEDIATION FAILED TO NOTIFY OUR COMPANY PAYBACK REPO AND UNIT WAS REPOSSESSED. WITH THAT SAID, BUTLER MEDIATION & ROA ARE RESPONSIBLE FOR ALL REPOSSESSIONS UNDER THEIR ENTITY NAMES REGARDLESS, IF THE UNIT WAS WRONGFULLY REPOSSESSED OR NOT.AS A FOR HIRE REPOSSESSION COMPANY, WE ARE NOT LEGALLY PERMITTED TO STOP A REPOSSESSION BECAUSE A CUSTOMER STATES THAT THEY HAVE PAID THEIR BILL OR SHOWS DOCUMENTATION. WE ARE NOT TRAINED TO LOOK OVER LEGAL DOCUMENTS, AND ACT SOLEY ON OUR CONTRACTED INSTRUCTION FROM OUR CLIENT. WITH THAT SAID AGAIN... I DONT KNOW IF [redacted] HAD OR HAD NOT MADE A PAYMENT RIGHT BEFORE THE REPOSSESSION OCCURRED, WE WERE ONLY DO THE JOB WE WERE HIRED TO DO, AND ACTED SOLEY ON THE DIRECTION OF OUR CLIENT.AT APPROX. 4:15PM ON 04.**.2017 WE RECEIVED A VEHICLE RELEASE FROM BUTLER MEDIATION ASKING THAT WE DELIVER THE UNIT BACK TO THE CUSTOMER, AT THE EXPENSE OF THE CLIENT. WHICH TO US CONFIRMED THAT A WRONGFUL REPOSSESSION OCCURRED. HAD IT NOT THE CUSTOMER WOULD HAVE BEEN REQUIRED TO PICK UP THEIR OWN VEHICLE AND PAY ALL EXPENSES OUT OF POCKET. ANY QUESTION REGARDING THE REPOSSESSION OCCURRING AND FROM WHERE SHOULD BE DIRECTED TO ROA AND BUTLER MEDIATION... PAYBACK REPO IS THE FOR HIRE REPOSSESSION COMPANY AND ONLY REPOSSESS UNITS DIRECTED ON CLIENT INSTRUCTION AFTER BEING PROVIDED WITH PROOF OF OWNERSHIP.THIS THEN BRINGS US TO [redacted]'S QUESTIONS OF DAMAGE, MILEAGE, AND GAS USAGE. PAYBACK REPO CLOSES AT 4:30PM AGAIN 15 MINUTES PRIOR TO CLOSE WE RECEIVED A RELEASE ASKING WE DELIVER THE UNIT BACK TO THE CUSTOMER, ALTHOUGH WE HAD EVERY RIGHT TO DELIVER IT THE NEXT DAY, WE MANAGED TO FIND A DRIVER THAT WAS ABLE TO GET THE UNIT BACK TO THE CUSTOMER BY 11:45PM THAT EVENING. [redacted] HIS VEHICLE BACK IN HIS POSSESSION THAT EVENING. IT IS CLEAR THAT WHEN HE SENT HIS COMPLAINT TO THE "Revdex.com" HE DID NOT YET HAVE HIS VEHICLE RETURNED BEING HE HAD STATED "I HOPE MY CAR IS UNDAMAGED, WITH A FULL TANK OF GAS AS IT WAS" AFTER THE UNIT WAS DELIVERED BACK WE DID RECEIVE NOTICE THAT [redacted] CALLED ROA STATING HE DIDNT HAVE A FULL TANK OF GAS, AND WE LEFT HIM WITH HARDLY ANY. IN THE REPOSSESSION BUSINESS, WE REQUIRE AGENTS TO TAKE PICTURES OF ALL ANGLES OF THE VEHICLE, ODOMETER AND GAS TANK READINGS, AS WELL ANY ANY AND ALL PROPERTY INSIDE THE VEHICLE. I HAVE ALSO ATTACHED A PICTURE OF [redacted]'S GAS GAGE WHICH SHOWS LESS THAN A QUARTER TANK WAS LEFT IN HIS VEHICLE AT THE TIME OF THE REPOSSESSION, WHICH IS THE SAME AMOUNT OF GAS THE UNIT WAS RETURNED BACK TO HIM WITH. AFTER RECEIVING HIS VEHICLE BACK, THE GAS WAS THE ONLY QUESTION/ ISSUE THAT HE HAD BROUGHT FORTH. AGAIN HIS CLAIM TO THE Revdex.com WAS CLEARLY SUBMITTED IMMEDIATELY FOLLOWING THE REPOSSESSION PRIOR TO RECEIVING THE UNIT BACK THAT EVENING PASSED UPON THE VERBAGE USED WITH IS STATEMENT.ON A FINAL NOTE I SEE HE ALSO FEELS WE ARE RESPONSIBLE FOR MISSED WORK, MISSED DOCTORS APPTS, TRAVEL EXPENSES, IMPORTANT MEETINGS, & MORE COMPENSATION. I AM SURE YOU CAN AGREE HIS DEMANDS ARE QUITE UNREASONABLE CONSIDERING [redacted] WAS WITH OUT HIS VEHICLE FOR NO MORE THAN 12 HOURS. AGAIN, AS MENTIONED IF HE DOES FEEL HE IS ENTITLED TO THE ABOVE COMPENSATION, ALL OF WHICH SHOULD BE DIRECTED TO HIS LIENHOLDER ROA AND THE FORWARDING COMPANY BUTLER MEDIATION WHO PUT HIS VEHICLE OUT FOR REPOSSESSION. PLEASE NOTE ON OCCASION WRONGFUL REPOSSESSION CAN OCCUR ON BOTH ENDS, IT CAN OCCUR WHEN A CLIENT CLOSES AN ACCT AND THE REPOSSESSION COMPANY DOESNT SEE THE CLOSE ON TIME. THAT WOULD BE CONSIDERED A WRONGFUL REPOSSESSION ON OUR PART. IT CAN ALSO OCCUR WHEN THE CLIENT FAILS TO CLOSE THE ACCT WITH THE REPO COMPANY, EVEN THOUGH THEY SHOULD HAVE. WHICH IS WHAT HAPPENED IN THIS CASE MAKING THIS A WRONGFUL REPOSSESSION ON THE CLIENTS END, WHICH IS WHY THE CLIENT PAID TO HAVE [redacted]S VEHICLE DELIVERED BACK TO HIM AS WELL AS COVERING ALL REPOSSESSION EXPENSES. IN CLOSING, ANY COMPENSATION, OR CLAIMS FOR WRONGFUL REPOSSESSIONS IN THIS ACCOUNT SHOULD BE DIRECTED TO THE FORWARDING COMPANY & LIENHOLDER BUTLER MEDIATION & ROA AND NOT THE 3RD PARTY REPOSSESSING COMPANY OPERATING STRICTLY ON CLIENT CONTRACT.IF YOU HAVE ANY FURTHER QUESTIONS OR WOULD LIKE ANY FURTHER DOCUMENTATION REGARDING THIS CASE. PLEASE DO NOT HESITATE TO CONTACT ME AT [redacted] THANK YOUTERESA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: The car was taken not for lapse of insurance. They took our car illegally. I have a letter stating that we had more time to pay past due balance not for lack of insurance. They came at a late hour to take the car. The tank was full because my wife filled the morning of 09.**.16. Since the plates were on the car when the car was taken and I called to ask who took the plates off, The repo company should have not lied to my wife and tell her the local police station took them off. This is the reason why my wife filed a report with our local precinct. 
[Your Answer Here]
 
 
 
 
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Sincerely,
[redacted]