New River Dermatology

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below While I do not believe that their billing was understandable nor that a handwritten note saying "Please pay in full by 12/31/14" is the same as saying we are sending you to collections, the laws I have read from the FTC and the Fair Debt Collection Act do not say how a business is supposed to contact a consumer to inform them that collections is the next step So, I have paid the collection fee that New River Dermatology has charged me I sincerely hope they change their business practices and issue a more formal, proper appearing letter when it comes to sending a client to collections.With sincere hope for a change, [redacted]

We are in receipt of your letter dated Wednesday, February 4, 2015, and have reviewedthe information assigned to ID [redacted] .Our response is as follows: The patient's visits and billing and collection of such werefollowed to the letter of the law, and as a business we stand by that.Sincerely,NEW RIVER DERMATOLOGY, PLC

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
While I do not believe that their billing was understandable nor that a handwritten note saying "Please pay in full by 12/31/14" is the same as saying we are sending you to collections, the laws I have read from the FTC and the Fair Debt Collection Act do not say how a business is supposed to contact a consumer to inform them that collections is the next step.   So, I have paid the collection fee that New River Dermatology has charged me.  I sincerely hope they change their business practices and issue a more formal, proper appearing letter when it comes to sending a client to collections.With sincere hope for a change,
[redacted]

We are in receipt of your letter dated Wednesday, February 4, 2015, and have reviewedthe information assigned to ID [redacted].Our response is as follows: The patient's visits and billing and collection of such werefollowed to the letter of the law, and as a business we stand by that.Sincerely,NEW...

RIVER DERMATOLOGY, PLC

Review: I have been talking with my insurance and this company over my charges. I did not understand the billing and do not regularly pay bills we don't understand. I have worked with [redacted] and he stated he sent me a summary bill in December with a notice at the end saying that the debt would go to collections if nothing were done by the end of the year. That statement did not come in our mail. We have communicated over the phone before and I would expect the business would have taken the time to finish the discussion over the phone if a letter were not answered. Rather, they sent me to collections. I have contacted the Dr. office and they refuse to help me with the collections. I was told once it leaves their office, it is out of their hands but the collection agency seems to say otherwise. I paid the bill today with a credit card after a long talk with my insurance company to understand the billing codes, deductibles, co-pays, and adjusted totals.Desired Settlement: waive the collection fee

Business

Response:

We are in receipt of your letter dated Wednesday, February 4, 2015, and have reviewedthe information assigned to ID [redacted].Our response is as follows: The patient's visits and billing and collection of such werefollowed to the letter of the law, and as a business we stand by that.Sincerely,NEW RIVER DERMATOLOGY, PLC

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

While I do not believe that their billing was understandable nor that a handwritten note saying "Please pay in full by 12/31/14" is the same as saying we are sending you to collections, the laws I have read from the FTC and the Fair Debt Collection Act do not say how a business is supposed to contact a consumer to inform them that collections is the next step. So, I have paid the collection fee that New River Dermatology has charged me. I sincerely hope they change their business practices and issue a more formal, proper appearing letter when it comes to sending a client to collections.With sincere hope for a change,