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New River Harley-Davidson

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New River Harley-Davidson Reviews (1)

Motorcycle was dropped off for repair and was told the completion would be the same week. It has now been 4 weeks with several attempts to correct. My motorcycle was dropped off for repair at new river Harley davidson in Jacksonville for a possible primary issue and to replace brake and clutch lines. I was contacted two days later and was told that the starter was bad, not the primary. I was then informed by an employee who no longer works their that the service was going to cost approximately $680 including labor. Completion date was said to be about a week, no longer. They have now had the motorcycle 4 weeks. I have contacted the business several times, both service employees and managers to resolve the situation. I was told once again the bike would be completed no later then 4pm last Tuesday. I went to pick up the bike and it was still not completed. The employee also informed me that it was now going to cost $780 not including labor for the same work. I contacted the manger and was told I would recieve a 20% discount on all parts to help justify the wrong quote gave to me. I was also told the bike would definitely be done by this weekend 2014 Aug 24. I have still not recieved a phone call from anyone, so I contacted the store and was told the service department was not working today. The store lied again. I informed them thier customer service was very poor and was apologized to several times, yet no change has been made. over the 4 weeks the service department had only contacted me twice to update me on the situation regarding my motorcycle only afteri had called to complain. Desired SettlementThe settlement that I am seeking is to not pay for any labor charges due to the fact that it had taken so long and customer service had been horrible. I would be willing to pay for the parts with the 20% discount I was told I would recieve. If that deal cannot be made, I request that new river Harley return my motorcycle to the same condition it was dropped off and I will get the repairs done at [redacted]. Business Response We did exactly as [redacted] requested and he has picked up his bike. We did not charge him.

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Description: Motorcycle Dealerships

Address: 2394 Wilmington Hwy, Jacksonville, North Carolina, United States, 28540-3152

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