Complaint: ***
I am rejecting this response because: His response is a lie, The night clerk stated that I had to pay for the room before I could check it and did not say anything about the cigaret burns and the curtains in disarayI want my money backI am filing a complaint with my bank in hopes of getting my money backand will file a lawsuite in neededThis is a drug hotel and in disrepairI will never stay here again
Regards,
*** ***
When she came here, she wanted to check the room first and she did it. She rented the room. After Five minutes, she came to the office and she said there is a bed bugs in the room. I checked the room but did not get any bed bugs. Her complaint was wrong that is the reason I did not give her a...
refund. Yes, we have a refund Policy once customer check in. After that we do not give refund to anybody. If they do not like the room, we change their room.Manger,[redacted]
Complaint: ***
I am rejecting this response because: His response is a lie, The night clerk stated that I had to pay for the room before I could check it and did not say anything about the cigaret burns and the curtains in disarayI want my money backI am filing a complaint with my bank in hopes of getting my money backand will file a lawsuite in neededThis is a drug hotel and in disrepairI will never stay here again
Regards,
*** ***
When she came here, she wanted to check the room first and she did it. She rented the room. After Five minutes, she came to the office and she said there is a bed bugs in the room. I checked the room but did not get any bed bugs. Her complaint was wrong that is the reason I did not give her a...
refund. Yes, we have a refund Policy once customer check in. After that we do not give refund to anybody. If they do not like the room, we change their room.Manger,[redacted]