New Roma Bakery

Customer ordered decorated Italian Rum Cake for a birthday partyWhen customer picked up cake, saw what cake looked like and ordered more smaller items to take with themCustomer called to complain cake was dry, owner works night, manager works morningsPhone number on order slip was wrong Customer calls back a few days later, gives new number, also wrongCustomer finally calls in morning, manager says to bring in remaining cake, per policy, for manager to see and approve refundCustomer brings back less than 20% of a full sheet cake, claims everyone hated it and it all got thrown awayNo pictures of cake in trash, no saved half piecesCustomer claims they buy this cake all the time and that cake was dryIt has been over a week and you can tell the cake is still soft and moistCake was made as per order, with fresh cake made that day, fresh whip cream that day, no decoration complaintsManager finally gets from customer that they want a dense yellow cake [like a fruitcake] soaked in rum and why did we put whip cream on itWe have made our Italian Rum Cake the same way for decades, only adding decorative cookies to the top about years agoNot a single cake in our store is dense or dry then soaked in syrup or liquor, and we do not use alcoholManager tells Customer that since cake was made fresh and correctly to order, that they will have to speak to owner about issue, but that refund unlikelyCustomer leaves cake and third phone numberManager speaks with owner about cake and order, calls customer the next day, lets them know again that since cake was up to store standards and made correctly, no refund, and they could take the rest of the cake if they wanted itCustomer never came back for cake, tossedhours laterWhen customer saw cake at pick up time, and saw it was not the cake they thought they were ordering, they could have asked for their deposit back and refused the cakeWe do not give refunds for customer error

Customer ordered decorated Italian Rum Cake for a birthday partyWhen customer picked up cake, saw what cake looked like and ordered more smaller items to take with themCustomer called to complain cake was dry, owner works night, manager works morningsPhone number on order slip was wrong
Customer calls back a few days later, gives new number, also wrongCustomer finally calls in morning, manager says to bring in remaining cake, per policy, for manager to see and approve refundCustomer brings back less than 20% of a full sheet cake, claims everyone hated it and it all got thrown awayNo pictures of cake in trash, no saved half piecesCustomer claims they buy this cake all the time and that cake was dryIt has been over a week and you can tell the cake is still soft and moistCake was made as per order, with fresh cake made that day, fresh whip cream that day, no decoration complaintsManager finally gets from customer that they want a dense yellow cake [like a fruitcake] soaked in rum and why did we put whip cream on itWe have made our Italian Rum Cake the same way for decades, only adding decorative cookies to the top about years agoNot a single cake in our store is dense or dry then soaked in syrup or liquor, and we do not use alcoholManager tells Customer that since cake was made fresh and correctly to order, that they will have to speak to owner about issue, but that refund unlikelyCustomer leaves cake and third phone numberManager speaks with owner about cake and order, calls customer the next day, lets them know again that since cake was up to store standards and made correctly, no refund, and they could take the rest of the cake if they wanted itCustomer never came back for cake, tossedhours laterWhen customer saw cake at pick up time, and saw it was not the cake they thought they were ordering, they could have asked for their deposit back and refused the cakeWe do not give refunds for customer error