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New School Auto, LLC

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New School Auto, LLC Reviews (1)

In regards to Complaint from *** ***Most of what she states is true However, She left out some important details. The first problem was we were unaware it was a out of state title When we received it From Manhiem Ohio we then found out it was a West Virginia
title. Meaning we would have to get a out of state inspection .*** and her husband agreed they would take it for out of state inspection.However they didn't return that form for us for another 40days .Then when they did bring it we tried to switch to they're name only then did we find out that someone made a clerical error.When they wrote the miles on back of title it should have read 136,000 but it read 186,000So I then called *** and asked her how she wanted me to handle it .With problem being fixable but that would take more time .She decided to have us fix it .I personally explained , I didn't know if that would take a few days or a few months .As we had never had this problem before , she agreed understood.After doing some research Manheim Ohio admitted it was they're mistake .And would fix it.I personally drove to Columbus and handed them the title.They said they would mail it back to me once it was done.I communicated that to Mr***We were overnighted the title once they fixed it.we switched it to Mrs*** the same day.We have sense made several attempts to reach Mrs*** with no luck Mr*** answers and says he will let her know .but they still have not picked up the corrected memo title .We do completely understand Mrs***s frustration with is .As it has also been frustrating for us .However at no point did we not communicate.And none of this was caused by anything we did wrong.It was stalled by a human error by Manheim Ohio.That we as a dealer did everything in our power to fix as fast as possible .We as a dealer wrote to BMV on ***'s behalf and made copies of incorrect information on title so she could get Temp tag exceptions .Please let me know if you need any documents supporting or claim .or contact information From Manheim Ohio , I believe it was Jan in titles who helped us fix and could confirm this was they're errorThanks, ***New School Auto LLC***

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