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New Seasons Market

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New Seasons Market Reviews (2)

Dear Revdex.com, Thank you for the contacting us on behalf of one of our customersThere are two issues raised in this complaint that are of great concern to us First is the report that a customer was overcharged for a product at one of our storesAt New Seasons Market, we pride ourselves on outstanding customers service and accurate pricing is one of the most basic services we provideWith about 30,products in a typical New Seasons Market, errors in our pricing system can occurThat’s why each store has staff dedicated to pricing accuracyOn hand seven days a week, these staff members are tasked with regular pricing audits to check for sign accuracy (including quarterly audits of the entire store), and are able to update pricing or fix any errors on demand Our goal is to prevent these errors, but if they do occur, our staff is empowered to correct them immediately with the customers, and report the issue so any necessary system adjustments can be made Should a customer notice a potential overcharge after they have left the store, we want to hear from them by phone, email or social media so we can look into the issue, and provide a reimbursement right away The second important issue in the complaint you sent us is the report that we did not respond to our customer’s attempts to contact usWe’re committed to customer service that goes beyond our store floor, and employ customer advocates to respond to customer requests we receive via our website, email, phone and social media channelsWe aim to respond to all customer inquires we receive via our website within a couple of daysThat our customer did not receive any response is of great concern In investigating this issue, we reviewed our customer service email log and did not find a record of an email from the customer who wrote to youWith the contact information in the complaint, we have reached out to [redacted] and are in the process of resolving the matter directly with him At New Seasons Market we believe in our staffThe incredible customer service they provide is our “secret sauce,” the thing that make us “the friendliest store in town.” Empowering our staff to take care of our customers keeps errors such as overpricing and missed communication to an absolute minimum—and we remain open and available to work with our customers to address any issues

Dear Revdex.com,
Thank you for the contacting us on behalf of one of our customers. There are two issues raised in this complaint that are of great concern to us.
First is the report that a customer was overcharged for a product at one of our stores. At New Seasons Market, we...

pride ourselves on outstanding customers service and accurate pricing is one of the most basic services we provide. With about 30,000 products in a typical New Seasons Market, errors in our pricing system can occur. That’s why each store has staff dedicated to pricing accuracy. On hand seven days a week, these staff members are tasked with regular pricing audits to check for sign accuracy (including quarterly audits of the entire store), and are able to update pricing or fix any errors on demand.
Our goal is to prevent these errors, but if they do occur, our staff is empowered to correct them immediately with the customers, and report the issue so any necessary system adjustments can be made.  Should a customer notice a potential overcharge after they have left the store, we want to hear from them by phone, email or social media so we can look into the issue, and provide a reimbursement right away.
The second important issue in the complaint you sent us is the report that we did not respond to our customer’s attempts to contact us. We’re committed to customer service that goes beyond our store floor, and employ customer advocates to respond to customer requests we receive via our website, email, phone and social media channels. We aim to respond to all customer inquires we receive via our website within a couple of days. That our customer did not receive any response is of great concern.
In investigating this issue, we reviewed our customer service email log and did not find a record of an email from the customer who wrote to you. With the contact information in the complaint, we have reached out to [redacted] and are in the process of resolving the matter directly with him.
At New Seasons Market we believe in our staff. The incredible customer service they provide is our “secret sauce,” the thing that make us “the friendliest store in town.” Empowering our staff to take care of our customers keeps errors such as overpricing and missed communication to an absolute minimum—and we remain open and available to work with our customers to address any issues.

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Address: 1300 SE Stark St Ste 401, Portland, Oregon, United States, 97214-2473

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