Ms [redacted] and her family rented the home we have on [redacted] for the term of monthsAs we do with all our move ins, we took detailed photos of the condition of the house, documented it on paper and moved them inWhen they did the move out inspections, we did the same process with documentation of any damages and issues that might need addressed over and above we and tear [redacted] , who performed the move out inspection, stated he doesn't remember saying anything in regards to the condition and he is instructed not to because he is just there document the current condition and then the office/accounting team will assess the difference in condition and decide if there are charges The home was professionally carpet cleaned at move in and there were no stains throughout as noted on e fileThe majority of the Charges come from the red stains that were on the carpet upstairs that required the owner to replace areas of the carpet and charge that back to the tenant We also had to send our cleaner through the home to do a deeper cleaning than what they performedWe use the same cleaner every time so that we have the same standards for move in as we do ove out and there numerous areas that needed additional cleaning including the bathroom , baseboards, etc Even though a tenant might clean or carpet clean, that doesn't absolve them of additional charges in case there are items that need done to bring it back to move in standards In addition, we found drywall areas that were gashed in a few places that had to be patched/sanded/painted and blinds that were broken that were listed as in good condition at move inMs [redacted] is stating that we are charging for items that were either previously broken or damaged when they moved in, which is not the caseThere were many items that did need done by the owner, but none of those items were charged back to Ms*** We feel all items are justified in this Case and stand behind our dispositionPlease contact me with any questions Thanks, Kirk Realty Group Technology Drive, Suite D Fishers, Indiana www.kirkrealtygroup.com 317-842-4191x [redacted] fax: 317-845-
There are numerous parts to this complaint and I will try to address each of them individually
1. The current tenants viewed the home prior to making application on the home and both the Realtor and the
tenant were told by Shannon ***, our owner, that the home was going to be in "As-is" condition as all of our rental homes areThings like painting, new carpet and major renovations have to be discussed before application on the home and have to be agreed to before thenWe spent close to $on the move out repairs between carpet cleaning, cleaning, plumbing repairs, etcto get the house ready, but upon move in, the tenant demanded that we paint the walls and do other items that are usually left in an homeWe went above and beyond and called the owner during the move in inspection to approve a paint job and other items that he was technically not responsible forWe continued to work to get the items repaired and get them settled
2. With the repair list, we have that same list in our system, but the conractor we have used sated he can't get ahold of anyone to make an appointment. If they would like to call him directly, his number is 217-***. We aren't preventing repairs from being done and we will do all items necessary to amek the home inhabitable. There are items though that are out of our control since we ar essentially a third party and not the owner of the house. If the owners tells us that he won't approve a repair, there isn't anything we can do about that
3. With the refrigerator, the tenant now has a fridge in the house and when the complaint
was submitted on 8/18, we were in the process of getting owner approval for a new fridgeThe new one was delivered shortly after the complaint and it was explained to the tenant that the food loss could be filed on their renter's insuranceThe initial call came in on a Saturday afternoon and there is no one that comes out on a Saturday for a fridge, so we had to wait until the start of the week to get the issue resolved
II IWe do a appreciate *** as a tenant and will be working to resolve her issues
Please con tact me with any questions
Thanks,
Cory ***
Ms. [redacted] and her family rented the home we have on [redacted] for the term of 12 months. As we do with all our move ins, we took detailed photos of the condition of the house, documented it on paper and moved them in. When they did the move out inspections, we did the same process with...
documentation of any damages and issues that might need addressed over and above we and tear. [redacted], who performed the move out inspection, stated he doesn't remember saying anything in regards to the condition and he is instructed not to because he is just there document the current condition and then the office/accounting team will assess the difference in condition and decide if there are charges.
The home was professionally carpet cleaned at move in and there were no stains throughout as noted on e file. The majority of the Charges come from the red stains that were on the carpet upstairs that required the owner to replace areas of the carpet and charge that back to the tenant.
We also had to send our cleaner through the home to do a deeper cleaning than what they performed. We use the same cleaner every time so that we have the same standards for move in as we do ove out and there numerous areas that needed additional cleaning including the bathroom , baseboards, etc...
Even though a tenant might clean or carpet clean, that doesn't absolve them of additional charges in case there are items that need done to bring it back to move in standards.
In addition, we found drywall areas that were gashed in a few places that had to be patched/sanded/painted and blinds that were broken that were listed as in good condition at move in. Ms. [redacted] is stating that we are charging for items that were either previously broken or damaged when they moved in, which is not the case. There were many items that did need done by the owner, but none of those items were charged back to Ms. [redacted].
We feel all items are justified in this Case and stand behind our disposition. Please contact me with any questions.
Thanks,
Kirk Realty Group
8977 Technology Drive, Suite D
Fishers, Indiana 46038
www.kirkrealtygroup.com
317-842-4191x[redacted]
fax: 317-845-1553
The previous tenant that moved out in August of 2013, [redacted] and [redacted], is disputing the move out charges in the amount of $443.47.
Our Property Manager did a move out inspection of the property after the tenants moved out and came to the conclusion that the home needed a deep...
carpet cleaning, as well as some minor repairs to the home. The repairs included 12 bulbs out throughout the house, two door handles replaced (broken), a broken sink stopper and a closet bracket that had been pulled out of the wall.
The cost for the carpet cleaning was $307.20 for a full house cleaning and the repair cost was $136.27 for all the items on the list. Invoices can be provided for both upon request.
These cos s are in range with averages for those services and in fact the repair cost was below what we feel a general contractor would normally charge for 4 hours work plus materials.
We stand behind these charges and feel they are justified, just as we stood behind them and discussed with the tenant in 2013. We have responded to both letters dated September 24th and October 22 nd of 2013 with the same position and have made sure to run this file by our legal counsel, who also feels comfortable with our position.
Please contact me with any questions
Thanks,
Cory [redacted]
Ms [redacted] and her family rented the home we have on [redacted] for the term of monthsAs we do with all our move ins, we took detailed photos of the condition of the house, documented it on paper and moved them inWhen they did the move out inspections, we did the same process with documentation of any damages and issues that might need addressed over and above we and tear [redacted] , who performed the move out inspection, stated he doesn't remember saying anything in regards to the condition and he is instructed not to because he is just there document the current condition and then the office/accounting team will assess the difference in condition and decide if there are charges The home was professionally carpet cleaned at move in and there were no stains throughout as noted on e fileThe majority of the Charges come from the red stains that were on the carpet upstairs that required the owner to replace areas of the carpet and charge that back to the tenant We also had to send our cleaner through the home to do a deeper cleaning than what they performedWe use the same cleaner every time so that we have the same standards for move in as we do ove out and there numerous areas that needed additional cleaning including the bathroom , baseboards, etc Even though a tenant might clean or carpet clean, that doesn't absolve them of additional charges in case there are items that need done to bring it back to move in standards In addition, we found drywall areas that were gashed in a few places that had to be patched/sanded/painted and blinds that were broken that were listed as in good condition at move inMs [redacted] is stating that we are charging for items that were either previously broken or damaged when they moved in, which is not the caseThere were many items that did need done by the owner, but none of those items were charged back to Ms*** We feel all items are justified in this Case and stand behind our dispositionPlease contact me with any questions Thanks, Kirk Realty Group Technology Drive, Suite D Fishers, Indiana www.kirkrealtygroup.com 317-842-4191x [redacted] fax: 317-845-
There are numerous parts to this complaint and I will try to address each of them individually
1. The current tenants viewed the home prior to making application on the home and both the Realtor and the
tenant were told by Shannon ***, our owner, that the home was going to be in "As-is" condition as all of our rental homes areThings like painting, new carpet and major renovations have to be discussed before application on the home and have to be agreed to before thenWe spent close to $on the move out repairs between carpet cleaning, cleaning, plumbing repairs, etcto get the house ready, but upon move in, the tenant demanded that we paint the walls and do other items that are usually left in an homeWe went above and beyond and called the owner during the move in inspection to approve a paint job and other items that he was technically not responsible forWe continued to work to get the items repaired and get them settled
2. With the repair list, we have that same list in our system, but the conractor we have used sated he can't get ahold of anyone to make an appointment. If they would like to call him directly, his number is 217-***. We aren't preventing repairs from being done and we will do all items necessary to amek the home inhabitable. There are items though that are out of our control since we ar essentially a third party and not the owner of the house. If the owners tells us that he won't approve a repair, there isn't anything we can do about that
3. With the refrigerator, the tenant now has a fridge in the house and when the complaint
was submitted on 8/18, we were in the process of getting owner approval for a new fridgeThe new one was delivered shortly after the complaint and it was explained to the tenant that the food loss could be filed on their renter's insuranceThe initial call came in on a Saturday afternoon and there is no one that comes out on a Saturday for a fridge, so we had to wait until the start of the week to get the issue resolved
II IWe do a appreciate *** as a tenant and will be working to resolve her issues
Please con tact me with any questions
Thanks,
Cory ***
Ms. [redacted] and her family rented the home we have on [redacted] for the term of 12 months. As we do with all our move ins, we took detailed photos of the condition of the house, documented it on paper and moved them in. When they did the move out inspections, we did the same process with...
documentation of any damages and issues that might need addressed over and above we and tear. [redacted], who performed the move out inspection, stated he doesn't remember saying anything in regards to the condition and he is instructed not to because he is just there document the current condition and then the office/accounting team will assess the difference in condition and decide if there are charges.
The home was professionally carpet cleaned at move in and there were no stains throughout as noted on e file. The majority of the Charges come from the red stains that were on the carpet upstairs that required the owner to replace areas of the carpet and charge that back to the tenant.
We also had to send our cleaner through the home to do a deeper cleaning than what they performed. We use the same cleaner every time so that we have the same standards for move in as we do ove out and there numerous areas that needed additional cleaning including the bathroom , baseboards, etc...
Even though a tenant might clean or carpet clean, that doesn't absolve them of additional charges in case there are items that need done to bring it back to move in standards.
In addition, we found drywall areas that were gashed in a few places that had to be patched/sanded/painted and blinds that were broken that were listed as in good condition at move in. Ms. [redacted] is stating that we are charging for items that were either previously broken or damaged when they moved in, which is not the case. There were many items that did need done by the owner, but none of those items were charged back to Ms. [redacted].
We feel all items are justified in this Case and stand behind our disposition. Please contact me with any questions.
Thanks,
Kirk Realty Group
8977 Technology Drive, Suite D
Fishers, Indiana 46038
www.kirkrealtygroup.com
317-842-4191x[redacted]
fax: 317-845-1553
The previous tenant that moved out in August of 2013, [redacted] and [redacted], is disputing the move out charges in the amount of $443.47.
Our Property Manager did a move out inspection of the property after the tenants moved out and came to the conclusion that the home needed a deep...
carpet cleaning, as well as some minor repairs to the home. The repairs included 12 bulbs out throughout the house, two door handles replaced (broken), a broken sink stopper and a closet bracket that had been pulled out of the wall.
The cost for the carpet cleaning was $307.20 for a full house cleaning and the repair cost was $136.27 for all the items on the list. Invoices can be provided for both upon request.
These cos s are in range with averages for those services and in fact the repair cost was below what we feel a general contractor would normally charge for 4 hours work plus materials.
We stand behind these charges and feel they are justified, just as we stood behind them and discussed with the tenant in 2013. We have responded to both letters dated September 24th and October 22 nd of 2013 with the same position and have made sure to run this file by our legal counsel, who also feels comfortable with our position.
Please contact me with any questions
Thanks,
Cory [redacted]