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New Spirit Vacation Homes

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New Spirit Vacation Homes Reviews (3)

We received *** ***’s
electronic reservation for our Scenic View property via VRBO on Saturday,
November 12, at 11:amWe received an email Sunday, November 13,
at
8:am from Ms*** stating she would like to cancel this
reservation. Her email stated “it is not suitable to charge for fees than
the rental for just people” (email attached).
At 1:pm that same Sunday, we sent our Cancellation Request form
stating she would be refunded $452- The amount she paid, less $per our
cancellation policyWhen she objected to the cancellation policy, we informed her that our cancellation policy is clearly
stated on VRBO and sent her screen shots of where this is located on VRBOShe
has also claimed we have “hidden fees” when in fact all of our fees are broken
down prior to booking a reservationWe also sent her screen shots of this from VRBO and
asked her for clarification (screen shots and entire email conversation
attached)
Ms
*** was irate from the beginning and claiming that we harassed her is a
surprise to usWe tried to explain our position and sent her information to
clarify our $cancellation fee and fees included in the rental rateWhen it
became clear she was not interested in our response, we suggested we let our
legal services take over
It is
stated on VRBO that “Cancellation before or days will be charged a $
cancellation fee.” For each reservation we receive, multiple employees are
reviewing the reservation, filling out paperwork, running the guest’s credit
card, entering information on our calendar and arranging cleaning/maintenance
of the reserved propertyCancellations do not erase the work that has already
been put into a guest’s reservation
In
regards to the “hidden fees” Ms *** has accused us of; it is clearly stated
prior to booking that there is a “Nightly rate,” “Reservation fee,” “Linen Fee”
(housekeeping), “tax” and “Service Fee” (VRBO’s fee)It then shows the final
Total. Screen prints of this were also
sent to Ms***
We strive
to provide excellent customer service and do our best to accommodate our
guest’s needs but in this case we were within our right to charge a
cancellation feeWe regret that Ms*** is unhappy despite our efforts to resolve
the situation
Thank
you,
***
***
New
Spirit Vacation Homes

Hello,In response to Mrs [redacted]s rejection of our response: We sent our Vacation Request Cancellation Form to Mrs. [redacted] on 11/13/16 stating we would refund her $452 upon receipt of the completed form.  We have yet to receive the completed form from her. We are still willing to refund her $452 once we receive the completed cancellation form from Mrs. [redacted]. The message that she received from VRBO about being refunded within 10 days was in reference to VRBO's service fees. Those fees are separate from New Spirit Vacation Homes and we have no access to those fees. We have not contacted Mrs [redacted] further (outside of Revdex.com) since she has claimed harassment. This is our last response regarding this matter. If Mrs. [redacted] returns the completed cancellation form, she will receive her $452 refund and the matter will be closed.Thank you,New Spirit Vacation Homes

I am rejecting this response because:The company "New Spirit Vacation Homes" had already indicated "We will be refunding the card on file..." which to re-imburse in the communication attached that was sent to me on 13 November. I have never signed any form for this company, such as the initial contract which had hidden fees and conditions, and will not provide any further personal information to such a disreputable company. I can confirm the card information they have on file is correct. They have harassed me by text, phone calls, and email over a $100 fee and have retaliated by withholding the total reimbursement they could have distributed with the information they have had since 12 November.

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Address: 54325 North Circle Drive, Idyllwild, California, United States, 92549

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