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New Tech Construction Reviews (3)

We do offer the refund as long as you bring OUR SCREEN with OUR STAMP on the screen back to us and we will inspect the screen if is our screen we will fully refund for youReminder when you bring screen back and the screen can not be crack out side of the glass or inside of the LCD we will fully refund to youPlease understand

*** went into our shop at first time to get her iphone for glass repair we did our job and fix the screen she is happy, then second time *** went in to our shop and she got her iphone LCD is broken she is asking one of our technician to give her a discount so we give her a discount $off
for the LCD replacement and also some of her inside lcd connector screw is been missing we notice her about that, third time *** went into our shop and show our technician her iphone screen got crack inside of the lcd and she is blame as our fault so one of our technician have hold her phone and quote her for hours so our technician could contact the owner to solve the problem, but she can not wait so she call into our main office and talk with one of our representative, she told our representative that her iphone screen is not crack and something wrong with screen and she want to get the refund or fix her different screen for free, our representative is accept to exchange for her a diffferent screen or refund her moneyBut our store have the POLICY (WE DO NOT COVER ANY DROP, CRACK OR WATER DAMAGE)once our technician could reach the owner and the conclusion is her LCD is crack and WE CAN NOT COVER ANY TYPE OF CRACK!!!She also told our technician that they don't explain to her about the Policy, we have our Policy print right on the receipt and she don't read or she don't understand we don't know

I am rejecting this response because: I came back not even a week later and they were not able to help meI did nothing to cause my screen to go bad and all of my parts were missingI want my refund

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Address: 4701 View Dr, Everett, Washington, United States, 98203

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