In regards to your complaint # [redacted] Ms ** [redacted] # #ffffff;" /> Ms [redacted] brought her Kia spectra tour dealership to have it repairedSheprovided us with another repair shops estimate.They wrote it to replace a seal, a VVT valve, a timing belt, their estimatewas $.We replaced a seal, timing belt, cover gasket changed oil which was verydirtyWe checked VVT valve cleaned it and put it backCost of parts $She purchase the car from us so we gave her asubstantial discount.Returned car to herMs [redacted] picked car upDays later she contacted usand explained that the car was leaking oilWe had informed her to check oiland make sure their was enough to bring car in to us for inspectionFoundnew seal leakingOrdered and replace againNo charge She picked upvehicle again still leakingPick up carThis time we gave her a loaner.Upon further inspection found that oil pump was bad and damaging sealsTofind this out we had to disassembled front of engine, pulled oil pan,cleaned sludge out of pan.Oil pump pick up tube,v v t valve and solenoidWhen run low on oil pickedup sludge from bottom of pan and plugged everything upPut everything backtogetherVVT valve still plugged and solenoid too.Took top of engine apart for the third timeReplaced solenoid and vvtvalveRe assembled perfect Parts for Repair were $she indicatedthat she didn't have the money for the repairs.Mind you this woman is calling and texting me times a day because sheneeds her car fixed and needs it now I sent her pictures of oil panAndthe parts ordered took a week one time to get in.I also told her to just pay for parts and we could work out a payment [planfor the laborWe had days labor on the car charged her only hrs,@$per hrshop rate at kia is $130.00And nor charges were made for v v t valve being replaced and solenoid andteardown and cleaning of engine.I feel I have been more then fairPut her car before other customers thatshould have came 1stgave her a loaner to useCar is still here at ourshopMarch no contact except you and small claims.Question? How many shops offer to let you make payments for repairs Wehave all her old parts in her car I informed her in Febthat we wouldstart charging her $per dayRecorded conversation..She failed to mention that we gave her a loaner and offered to let her makepaymentsImagine that
We purchased an auto through New to You and at first thought it was great and we even purchased a warranty through them Unfortunately when we went to use the warranty the company that we "thought" we purchased it through had no information on us which should have come from New to You auto After days of trying to figure out what was going on, New to you auto's explanation was that they use a third party when sending money to the warranty company (which we were not told when we purchased it) After weeks of phone calls and a decision to get our money back regarding the warranty we were told that they would give us our money back from the warranty we thought we purchased After weeks of dealing with this we received a check minus $which they stated was for their processing part of it We don't know why they kept any money because they obviously never processed a thing with any warranty because the warranty company had no information on us and said they never received a thing from New to you auto We feel this entire warranty thing was a scam because they blamed it on a third party that we were never even aware of and our check was made out to New to you auto not the third party The owner of New to you auto is extremely rude and unprofessional If you purchase a car from this place be careful!!!
Customer purchased Dodge ram truckWe provided them with a the Wisconsin tile given to us by previous ownerowner was charged a doc fee as stated on Wisconsin vehicle disclosureI have spoken with customer different occasion regarding this title issue also spoke to WI dept of transportationwas told our field investigator had to handle itJan Kayser Have left numerous messages still have not been contacted back State of Wisconsin indicated that the original title usually is most relevant I have tried to contact both dot and previous owner to no avail I'm still leaving messages for MsKayser Nothing more that I can do for customer until my calls are returnedSincerely
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I refuse to allow this company any opportunity to even touch my vehicleTheir trust has been compromised by their quality, or lack thereof, in service, overall rudeness in demeanor, misrepresentation of product If this is to mean that fixing the disabled dashboard, coolant leak, and brake issues, in addition to anything else, are at my expense, so be it.I will also advise people I know to stear clear from this business due to the nature of everything I have and endured
Purchased a car, two months later had to invest 2,in breaks lines.Back brakes were rusted shutShould have been repaired before sellingVehicle inspection was not completed wellTwo dash board lights out, Snifter light outRear backup bulb outBrakes rusted shutContacted Owner to try and recover some of the expenseand he was extremely rude and called me an it Not pleasant to deal withI will never purchase from them again
In regards to your complaint #[redacted] Ms ** [redacted]
Ms. [redacted] brought her Kia spectra tour dealership to have it repaired. Sheprovided us with another repair shops estimate.They wrote it to replace a seal, a VVT valve, a timing belt, their estimatewas $839.00 .We replaced a seal, timing belt, cover gasket changed oil which was verydirty. We checked VVT valve cleaned it and put it backCost of parts $134.00. She purchase the car from us so we gave her asubstantial discount.Returned car to her. Ms. [redacted] picked car up. 2 Days later she contacted usand explained that the car was leaking oil. We had informed her to check oiland make sure their was enough to bring car in to us for inspection. Foundnew seal leaking. Ordered and replace again. No charge. She picked upvehicle again still leaking. Pick up car. This time we gave her a loaner.Upon further inspection found that oil pump was bad and damaging seals. Tofind this out we had to disassembled front of engine, pulled oil pan,cleaned sludge out of pan.Oil pump pick up tube,v v t valve and solenoid. When run low on oil pickedup sludge from bottom of pan and plugged everything up. Put everything backtogether. VVT valve still plugged and solenoid too.Took top of engine apart for the third time. Replaced solenoid and vvtvalve. Re assembled perfect. Parts for Repair were $547.00 she indicatedthat she didn't have the money for the repairs.Mind you this woman is calling and texting me 7 times a day because sheneeds her car fixed and needs it now. I sent her pictures of oil pan. Andthe parts ordered took a week one time to get in.I also told her to just pay for parts and we could work out a payment [planfor the labor. We had 3 days labor on the car charged her only 8.1 hrs,@$55.00 per hr. shop rate at kia is $130.00And nor charges were made for v v t valve being replaced and solenoid andteardown and cleaning of engine.I feel I have been more then fair. Put her car before other customers thatshould have came 1st. gave her a loaner to use. Car is still here at ourshop. March 12.. no contact except you and small claims.Question? How many shops offer to let you make payments for repairs. Wehave all her old parts in her car. I informed her in Feb. that we wouldstart charging her $25.00 per day. Recorded conversation..She failed to mention that we gave her a loaner and offered to let her makepayments. Imagine that.
Customer purchased 2001 Dodge 2500 ram truck. We provided them with a the Wisconsin tile given to us by previous owner. owner was charged a doc fee as stated on Wisconsin vehicle disclosure. I have spoken with...
customer 2 different occasion regarding this title issue . also spoke to WI dept of transportation... was told our field investigator had to handle it. Jan Kayser.. Have left numerous messages still have not been contacted back. State of Wisconsin indicated that the original title usually is most relevant . I have tried to contact both dot and previous owner to no avail I'm still leaving messages for Ms. Kayser.
Nothing more that I can do for customer until my calls are returned.
Sincerely
We purchased an auto through New to You and at first thought it was great and we even purchased a warranty through them. Unfortunately when we went to use the warranty the company that we "thought" we purchased it through had no information on us which should have come from New to You auto. After days of trying to figure out what was going on, New to you auto's explanation was that they use a third party when sending money to the warranty company (which we were not told when we purchased it). After weeks of phone calls and a decision to get our money back regarding the warranty we were told that they would give us our money back from the warranty we thought we purchased. After weeks of dealing with this we received a check minus $200 which they stated was for their processing part of it. We don't know why they kept any money because they obviously never processed a thing with any warranty because the warranty company had no information on us and said they never received a thing from New to you auto. We feel this entire warranty thing was a scam because they blamed it on a third party that we were never even aware of and our check was made out to New to you auto not the third party. The owner of New to you auto is extremely rude and unprofessional. If you purchase a car from this place be careful!!!
Regarding your Buick Le sabre. We did replace a abs sensor that was activating your brake light . Also we pressure tested the radiator cooling system at 18 psi before giving back to...
you for 2 hours held pressure no leaks found. Nothing else mentioned. As for you asking me for a reciept for services preformed... you were not charged for services so no reciept can be generated. In addition you did purchase a vehicle AS-IS and signed off that there is no implied warranty. We do stand behind our vehicles so we ask you to call us regarding your issues to try to resolve your complaint. My suggestion is to make an appointment and bring car in at your earliest availability. No! we will not pay another 3rd party to check or repair your car! Car was sold as is. But we do help all of our customers, so that being said please call for appointment.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
I refuse to allow this company any opportunity to even touch my vehicle. Their trust has been compromised by their quality, or lack thereof, in service, overall rudeness in demeanor, misrepresentation of product.
If this is to mean that fixing the disabled dashboard, coolant leak, and brake issues, in addition to anything else, are at my expense, so be it.I will also advise people I know to stear clear from this business due to the nature of everything I have and endured.
In regards to your complaint # [redacted] Ms ** [redacted] # #ffffff;" /> Ms [redacted] brought her Kia spectra tour dealership to have it repairedSheprovided us with another repair shops estimate.They wrote it to replace a seal, a VVT valve, a timing belt, their estimatewas $.We replaced a seal, timing belt, cover gasket changed oil which was verydirtyWe checked VVT valve cleaned it and put it backCost of parts $She purchase the car from us so we gave her asubstantial discount.Returned car to herMs [redacted] picked car upDays later she contacted usand explained that the car was leaking oilWe had informed her to check oiland make sure their was enough to bring car in to us for inspectionFoundnew seal leakingOrdered and replace againNo charge She picked upvehicle again still leakingPick up carThis time we gave her a loaner.Upon further inspection found that oil pump was bad and damaging sealsTofind this out we had to disassembled front of engine, pulled oil pan,cleaned sludge out of pan.Oil pump pick up tube,v v t valve and solenoidWhen run low on oil pickedup sludge from bottom of pan and plugged everything upPut everything backtogetherVVT valve still plugged and solenoid too.Took top of engine apart for the third timeReplaced solenoid and vvtvalveRe assembled perfect Parts for Repair were $she indicatedthat she didn't have the money for the repairs.Mind you this woman is calling and texting me times a day because sheneeds her car fixed and needs it now I sent her pictures of oil panAndthe parts ordered took a week one time to get in.I also told her to just pay for parts and we could work out a payment [planfor the laborWe had days labor on the car charged her only hrs,@$per hrshop rate at kia is $130.00And nor charges were made for v v t valve being replaced and solenoid andteardown and cleaning of engine.I feel I have been more then fairPut her car before other customers thatshould have came 1stgave her a loaner to useCar is still here at ourshopMarch no contact except you and small claims.Question? How many shops offer to let you make payments for repairs Wehave all her old parts in her car I informed her in Febthat we wouldstart charging her $per dayRecorded conversation..She failed to mention that we gave her a loaner and offered to let her makepaymentsImagine that
We purchased an auto through New to You and at first thought it was great and we even purchased a warranty through them Unfortunately when we went to use the warranty the company that we "thought" we purchased it through had no information on us which should have come from New to You auto After days of trying to figure out what was going on, New to you auto's explanation was that they use a third party when sending money to the warranty company (which we were not told when we purchased it) After weeks of phone calls and a decision to get our money back regarding the warranty we were told that they would give us our money back from the warranty we thought we purchased After weeks of dealing with this we received a check minus $which they stated was for their processing part of it We don't know why they kept any money because they obviously never processed a thing with any warranty because the warranty company had no information on us and said they never received a thing from New to you auto We feel this entire warranty thing was a scam because they blamed it on a third party that we were never even aware of and our check was made out to New to you auto not the third party The owner of New to you auto is extremely rude and unprofessional If you purchase a car from this place be careful!!!
Customer purchased Dodge ram truckWe provided them with a the Wisconsin tile given to us by previous ownerowner was charged a doc fee as stated on Wisconsin vehicle disclosureI have spoken with customer different occasion regarding this title issue also spoke to WI dept of transportationwas told our field investigator had to handle itJan Kayser Have left numerous messages still have not been contacted back State of Wisconsin indicated that the original title usually is most relevant I have tried to contact both dot and previous owner to no avail I'm still leaving messages for MsKayser Nothing more that I can do for customer until my calls are returnedSincerely
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I refuse to allow this company any opportunity to even touch my vehicleTheir trust has been compromised by their quality, or lack thereof, in service, overall rudeness in demeanor, misrepresentation of product If this is to mean that fixing the disabled dashboard, coolant leak, and brake issues, in addition to anything else, are at my expense, so be it.I will also advise people I know to stear clear from this business due to the nature of everything I have and endured
Purchased a car, two months later had to invest 2,in breaks lines.Back brakes were rusted shutShould have been repaired before sellingVehicle inspection was not completed wellTwo dash board lights out, Snifter light outRear backup bulb outBrakes rusted shutContacted Owner to try and recover some of the expenseand he was extremely rude and called me an i
t Not pleasant to deal withI will never purchase from them again
In regards to your complaint #[redacted] Ms ** [redacted]
Ms. [redacted] brought her Kia spectra tour dealership to have it repaired. Sheprovided us with another repair shops estimate.They wrote it to replace a seal, a VVT valve, a timing belt, their estimatewas $839.00 .We replaced a seal, timing belt, cover gasket changed oil which was verydirty. We checked VVT valve cleaned it and put it backCost of parts $134.00. She purchase the car from us so we gave her asubstantial discount.Returned car to her. Ms. [redacted] picked car up. 2 Days later she contacted usand explained that the car was leaking oil. We had informed her to check oiland make sure their was enough to bring car in to us for inspection. Foundnew seal leaking. Ordered and replace again. No charge. She picked upvehicle again still leaking. Pick up car. This time we gave her a loaner.Upon further inspection found that oil pump was bad and damaging seals. Tofind this out we had to disassembled front of engine, pulled oil pan,cleaned sludge out of pan.Oil pump pick up tube,v v t valve and solenoid. When run low on oil pickedup sludge from bottom of pan and plugged everything up. Put everything backtogether. VVT valve still plugged and solenoid too.Took top of engine apart for the third time. Replaced solenoid and vvtvalve. Re assembled perfect. Parts for Repair were $547.00 she indicatedthat she didn't have the money for the repairs.Mind you this woman is calling and texting me 7 times a day because sheneeds her car fixed and needs it now. I sent her pictures of oil pan. Andthe parts ordered took a week one time to get in.I also told her to just pay for parts and we could work out a payment [planfor the labor. We had 3 days labor on the car charged her only 8.1 hrs,@$55.00 per hr. shop rate at kia is $130.00And nor charges were made for v v t valve being replaced and solenoid andteardown and cleaning of engine.I feel I have been more then fair. Put her car before other customers thatshould have came 1st. gave her a loaner to use. Car is still here at ourshop. March 12.. no contact except you and small claims.Question? How many shops offer to let you make payments for repairs. Wehave all her old parts in her car. I informed her in Feb. that we wouldstart charging her $25.00 per day. Recorded conversation..She failed to mention that we gave her a loaner and offered to let her makepayments. Imagine that.
Customer purchased 2001 Dodge 2500 ram truck. We provided them with a the Wisconsin tile given to us by previous owner. owner was charged a doc fee as stated on Wisconsin vehicle disclosure. I have spoken with...
customer 2 different occasion regarding this title issue . also spoke to WI dept of transportation... was told our field investigator had to handle it. Jan Kayser.. Have left numerous messages still have not been contacted back. State of Wisconsin indicated that the original title usually is most relevant . I have tried to contact both dot and previous owner to no avail I'm still leaving messages for Ms. Kayser.
Nothing more that I can do for customer until my calls are returned.
Sincerely
We purchased an auto through New to You and at first thought it was great and we even purchased a warranty through them. Unfortunately when we went to use the warranty the company that we "thought" we purchased it through had no information on us which should have come from New to You auto. After days of trying to figure out what was going on, New to you auto's explanation was that they use a third party when sending money to the warranty company (which we were not told when we purchased it). After weeks of phone calls and a decision to get our money back regarding the warranty we were told that they would give us our money back from the warranty we thought we purchased. After weeks of dealing with this we received a check minus $200 which they stated was for their processing part of it. We don't know why they kept any money because they obviously never processed a thing with any warranty because the warranty company had no information on us and said they never received a thing from New to you auto. We feel this entire warranty thing was a scam because they blamed it on a third party that we were never even aware of and our check was made out to New to you auto not the third party. The owner of New to you auto is extremely rude and unprofessional. If you purchase a car from this place be careful!!!
Regarding your Buick Le sabre. We did replace a abs sensor that was activating your brake light . Also we pressure tested the radiator cooling system at 18 psi before giving back to...
you for 2 hours held pressure no leaks found. Nothing else mentioned. As for you asking me for a reciept for services preformed... you were not charged for services so no reciept can be generated. In addition you did purchase a vehicle AS-IS and signed off that there is no implied warranty. We do stand behind our vehicles so we ask you to call us regarding your issues to try to resolve your complaint. My suggestion is to make an appointment and bring car in at your earliest availability. No! we will not pay another 3rd party to check or repair your car! Car was sold as is. But we do help all of our customers, so that being said please call for appointment.
Thank you,
[redacted]
Specialized auto llc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
I refuse to allow this company any opportunity to even touch my vehicle. Their trust has been compromised by their quality, or lack thereof, in service, overall rudeness in demeanor, misrepresentation of product.
If this is to mean that fixing the disabled dashboard, coolant leak, and brake issues, in addition to anything else, are at my expense, so be it.I will also advise people I know to stear clear from this business due to the nature of everything I have and endured.