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New to You Consignment Reviews (2)

Business Response to a Complaint
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Complaint ID#:
1[redacted]
Company Name:
New To You Consignment
Company Contact:
[redacted]
Company Phone:
###-###-####
Company Email:
[redacted]
Person Who Sent the Complaint:
[redacted]
Staff Member:
N/A
Response:
We have owned the consignment store for the last 3 years.. We take in items to sell from consigners daily... The table set purchased was in like new condition (not new) and dropped off by a consigner... This is an indoor set-not outdoor as stated, the top is a marble-look formica and the seats have cloth covering with resin back... I polished the table top and no screws had protruded the surface-if so, they would have snagged the cloth... The table was on a sidewalk sale the day of purchase... Both husband and wife inspected the table and chairs and asked if we would take less... We said no because the set was just dropped off by one of our consigners and just the second day on the floor... She desperately wanted the set-he didn't seem too excited about it... The hurriedly stated they wanted it regardless of any discount that it was exactly what they were looking for... The table top was a little wiggly but not bad and it is my belief the new owner tried to tighten the screws once they returned home thus resulting in the stated damage... We do not carry repeats of items... We consign items that people bring to us... There is a sign on our counter at register that states NO REFUNDS-ALL SALES FINAL... We do not give receipts because once it leaves the store its yours and once an item sells our consigner is paid... You can visually inspect any item before you make the decision to purchase and both parties examined the set... Mrs. Williams even rubbed her hand across the table top and said she just loves the marble look... I never saw any damage when taking in the set, the top was a little wiggly but not bad as stated... It is my belief the Husband tried to tighten at home and thus resulting in the said damage... This is NOT an outdoor set-he was very RUDE on the phone conversation!.. I do not feel we should be held liable for any said damage... After all-it is a Consignment Store and many people make purchases daily on Like New, Used and Junk project items for re-purposing... Very Rarely do we ever sell a NEW item-all items are pre-owned in most instances including this table set... Thanks for your time and please email me the final submission of the complaint, [redacted]-Owner...
Sent on: 3/31/2015 10:45:24 PM%3

The owners of this business are obviously not going to back up their business ethically. Their version of events is not completely accurate. I cannot change their lack of ethical and moral direction through this transaction encounter. I do have freedom of speech however, and that I will exercise.

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Address: 1500 US 31W Bypass, Bowling Green, Kentucky, United States, 42101

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