New Trent Inc

Initial Business Response /* (1000, 5, 2015/08/06) */
Hi [redacted], we're sorry to hear your issue with our ipad keyboard case. Customer satisfactory to our product and service are always the # 1 priority as well as our
company's mission. We promise to reply customers' inquirey within 2...

business days. After we have done investigated your complaint and we found a different story and we can
provide every single evidence upon Revdex.com requsted.
-8/7/14:
[redacted] Placed the order (automatically covered by our 30 days money 10 months product warranty. Free 3 Months warranty extension is also available but registration is
required) Unfortunately he didn't sign up
-9/11/14:
[redacted] posted a 2 stars review on amazon about this our iPad keyboard case.
Not bad but not a great product as it tend to be a little unwieldy during the opening and closing process. Hinges are worthless as they started to crack and break
with in a few months of ownership
We took action immediately. a) Commented under his reivew and provided replacement offer and direct contact info to ask him to contact us. b) We also sent email through
amazon's system to provid replacement offer and direct contact info and wished him to contact us back to give us a chance to fix his issue. Unfortunately, he has never
contacted us back.
-7/7/15:
[redacted] finally contacted us, requested for replacment with issue: "Plastic hinges have broken"
Our support replied on the same day and requested for order ID and images on issue for better assist him
-7/17/15:
[redacted] contacted us again and requested for replacement
We replied on the same day and requested for images again
-7/31/15:
[redacted] finally replied with images provided (takes 2 weeks)
We replied the same day and denied his request because the product warranty has expired although we counted on the first claim (7/7/15)
Initial Consumer Rebuttal /* (3000, 7, 2015/08/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After my review on Amazon dated 9/11/14 no one from New Trent contacted me and offered any form of replacement or any form of conciliatory offering. I contacted New Trent several times after Sept of 2014 and I am still waiting for then to do THE RIGHT THING!!!!!!!!!!
Final Business Response /* (4000, 9, 2015/08/11) */
1) This is the public info for [redacted]'s review. We commented and provided contact info for him to contact us directly with specific instruction underneath his review
http://www.amazon.com/review/[redacted]/ref=cm_aya_cmt?ie=UTF8&ASIN=B005HMO6...⇄ /> 2) The same reply was sent directly from our email system on the same day (screenshot or copy of email can be provided upon Revdex.com or [redacted]'s request)
Final Consumer Response /* (4200, 13, 2015/08/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
New Trent or any other disturber or dealer should offer any consumer product free product replacement if they value their business and customer base. In this New Trent is denying any responsibility and is obviously incapable of keeping track of customer complaints/concerns. Furthermore splitting hairs on warranty coverage whether it be for ten months or twelve months only detracts from a companies image and credibility.