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New Trent

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New Trent Reviews (1)

Initial Business Response / [redacted] (1000, 5, 2015/08/06) */ Hi [redacted] ***, we're sorry to hear your issue with our ipad keyboard caseCustomer satisfactory to our product and service are always the # priority as well as our company's missionWe promise to reply customers' inquirey within business daysAfter we have done investigated your complaint and we found a different story and we can provide every single evidence upon Revdex.com requsted -8/7/14: [redacted] Placed the order (automatically covered by our days money months product warrantyFree Months warranty extension is also available but registration is required) Unfortunately he didn't sign up -9/11/14: [redacted] posted a stars review on amazon about this our iPad keyboard case Not bad but not a great product as it tend to be a little unwieldy during the opening and closing processHinges are worthless as they started to crack and break with in a few months of ownership We took action immediatelya) Commented under his reivew and provided replacement offer and direct contact info to ask him to contact usb) We also sent email through amazon's system to provid replacement offer and direct contact info and wished him to contact us back to give us a chance to fix his issueUnfortunately, he has never contacted us back -7/7/15: [redacted] finally contacted us, requested for replacment with issue: "Plastic hinges have broken" Our support replied on the same day and requested for order ID and images on issue for better assist him -7/17/15: [redacted] contacted us again and requested for replacement We replied on the same day and requested for images again -7/31/15: [redacted] finally replied with images provided (takes weeks) We replied the same day and denied his request because the product warranty has expired although we counted on the first claim (7/7/15) Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) After my review on Amazon dated 9/11/no one from New Trent contacted me and offered any form of replacement or any form of conciliatory offeringI contacted New Trent several times after Sept of and I am still waiting for then to do THE RIGHT THING!!!!!!!!!! Final Business Response / [redacted] (4000, 9, 2015/08/11) */ 1) This is the public info for [redacted] ***'s reviewWe commented and provided contact info for him to contact us directly with specific instruction underneath his review http://www.amazon.com/review/ [redacted] /ref=cm_aya_cmt?ie=UTF8&ASIN=B005HMO6A6#wasThisHelpful 2) The same reply was sent directly from our email system on the same day (screenshot or copy of email can be provided upon Revdex.com or [redacted] 's request) Final Consumer Response / [redacted] (4200, 13, 2015/08/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) New Trent or any other disturber or dealer should offer any consumer product free product replacement if they value their business and customer baseIn this New Trent is denying any responsibility and is obviously incapable of keeping track of customer complaints/concernsFurthermore splitting hairs on warranty coverage whether it be for ten months or twelve months only detracts from a companies image and credibility

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