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New Village Chinese Restaurant

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This is in response to your letter dated August 28, 2017, with ID of [redacted], concerning a customer complaint about the way she was treated at the restaurant and the food that she purchased on August 25, 2017. The delay in responding to you was due to your letter did not arrive at the restaurant...

till late last week, and we did not read it till last evening. The lady came into the restaurant and paid for the food with a credit card. She proceeded to open the bags and placed the food containers on a table and visually inspected all the dishes. At that point she told the staff member that she did not like some of the dishes. She never tasted any of the dishes she ordered, but she insisted on getting the refund for some of the dishes. Our manager tried to explain to her that once we made the dishes that she ordered, she can’t just decide not to buy them for no apparent reason. Any food that she decided not to take will have to be thrown out and wasted. She just kept insisting on getting her refund. When it seemed to have reached an impasse, the manager decided to call the police and let the police decide what should be done. The officer came quickly, and after listening to the story, the officer sided with the restaurant. By that time, the lady has already took the food and gone home. Since she did not take the “seafood dish”, we will send her a check for the $32.00 as a token of our good will; even though the food was wasted. We hope, in the future, she will think twice before ordering dishes that she might not like. Regards, Fred H* Owner, New Village Restaurant

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Address: 11540-11542 Middlebrook Road, Germantown, Maryland, United States, 20874

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