New Vintage USA, LLC

Response below: Unfortunately a security deposit was not paid therefore the day requirement for deductions or refund does not apply in this caseWe did speak to the resident and requested an email be sent to dispute the charges so that we may research and review our documentationTo date, we have not received an email from him officially disputing the balance and/or chargesThis written notice serves that purposeHis account has not been sent to collectionsWe will continue to hold his account until a final decision is made and reasonable time has been given for payment if any is dueThe dispute has been forwarded to our Account ManagerShe will look into the charges as they relate to being wear and tear during occupancy as stated in the complaintAn email with a decision and any supporting documentation regarding the dispute will be sent to the address listed on the complaint within business days [redacted] [redacted]

Company contacted our office leaving message indicating the consumer's matter concerning the deck has been taken care of

I am rejecting this response because: They put a bandage on it, but did not fix itIt is mostly level but there is still a gap between the boardsHowever, I do not want to pursue the complaint or have any contact with the company

Initial Business Response / [redacted] (1000, 5, 2016/07/07) */ The customer never called Corick Construction or [redacted] till last week and Corick has two phone numbers which are both on the contractI sent the original installer to the job site on Friday at 10:a.mand the homeowner said the decking was installed upside down and that the stamp on the decking should be facing down, anybody knows it can go down either way and if the board has any cupping then you want cupping facing down so the deck was installed correctly as my installer stated to the customerThe deck is free standing we did not nail or screw anything to the rubber roof, the screws were old and again we stated this to the homeownerYes the posts are showing cracks but they have never sealed the deck and its going to do that if it is not sealedThe splintered wood is because not being sealed and that is why they are calling now it should have been sealed a week after installationIf there is anything loose we will fix it but can not fix cracks and splinters caused by the environmentThe customer needs to seal the deck remove the screws that they installed because we did not use any screws on that deckWe can replace any cracked or splintered piece of wood if they are willing to pay for itThe deck should have been sealed two times to stop any cracks and splinters Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/07/18) */ I want to mention that this claim is not an attempt to simply vent about frustrations or provide an unmerited unsatisfactory reviewWe have one goal in mind, and that is customer satisfactionPrior to this deck installation we had a dry shed under our porch deckSince the new deck installation, after it rains, the shed now takes in water coming from the deckThe leakage can lead to more damage in the shed (i.emildew, wood and window replacement) if left unaddressedWe adamantly discussed with sales person and installation team the rubber roof and our desire to maintain a dry shed upon completion of the installThey all assured us there would be no problem laying the deck on the rubber roof After the first rain following installation we made several attempts to get the leak repaired in October-November by reaching out via phone and text message (Sales [redacted] At one point they scheduled a day to look at the leak but never showedAfter winter months ended, we began attempted to reach out via phone number on the contract with no success until early June, in which someone inspected the deck on June 20th We have owned the home for years and months, during this period we have not installed any decking materials (nails, screws, or boards), and therefore refute the claim that we caused our own leak by nailing/screwing into the woodThe main leak appears to be coming from a newly installed 2xpillar/post to connect railings Regarding the two phone numbers listed on the contract, that is incorrectThere is one phone number listed on the contract and one fax numberThe main phone number listed when called several times went directly to voicemail, then after the greeting message it always said the mailbox is full and unable to receive messages at this timeWe are not the only ones that had a hard time getting through on this numberThe Town of Dyer informed us in September 2015, that they had a difficult time reaching them via phone while attempting correspond about work permit Regarding the splintering and the alleged cause resulting from failure to apply stain protection: First, the splinting was almost immediate after installation, and was mostly caused by nailing)Secondly, we purchased gallons of deck stain last fall from Menards to apply to the deck upon completion of installation, however, after speaking with the installer upon project wrap-up; we were informed that we needed to wait until this summer to do soHe stated the wood was treated and needs to dry outFurthermore, there was nothing provided to us in writing to instruct us how to maintenance deck after installationThe staining is further delayed pending outcome and resolutions regarding the identified issues with the deck Regarding whether the wood planks are installed right side up or not is debatableWe are not contractors, but another contractor was on-site to provide us a quote for an awning and he gave us his unsolicited observationsHe advised that he use to install decks and the way the wood was installed will cause cupping and water pooling, Corick states it can go either wayOur main concern is that the way the railing wood is currently installed there is an obvious upward curve that allows water to pool, and according to online research it could shorten the life of the deck railing In addition to the workmanship issues, we are saddened by this company's lack of professionalism and customer serviceNearly every communication exchange whether verbal or via Revdex.com correspondence has rude and insensitive to customer satisfaction/needsIn fact, during one of the phone calls to follon the installation date a male (I believe his said his name was ***) was rude and hung up on us The contract states that the "contractor guarantees workmanship for one (1) year from the date of completion on written notice of any defects." Our verbal and written notice in within that year period and we are seeking an immediate customer satisfactory resolution Final Business Response / [redacted] (4000, 14, 2016/07/24) */ Again, we are going out there to resolve any issues with the deck in question on Tuesday, July 26, in the afternoon to discuss what can be done

Initial Business Response / [redacted] (1000, 14, 2015/12/03) */ Contact Name and Title: Rick [redacted] owner Contact Phone: XXX XXX-XXXX Contact Email: [redacted] @att.net Mrs[redacted] has been paid even though we could have repaired the swimming pool, the payment was sent to her a week ago thank you very much so close this case OFFER: Initial Consumer Rebuttal / [redacted] (3000, 16, 2015/12/09) */ Hi [redacted] - I greatly appreciate your assistance in this matterI did receive a check from Corrick Construction, however, they shorted me $They said I had an unpaid balance of $which is not correctI just got off the phone with Allen, their sales representative, and he said he understood what Rick's, owner, misunderstanding was due to and that he would talk to him tomorrowI do not want to close this claim until this is resolvedThanks, [redacted] Final Business Response / [redacted] (4000, 18, 2015/12/14) */ Contact Name and Title: Rick [redacted] - owner Mrs [redacted] does not know how to add, the contract was originally for $but we made changes and wrote new contract for $Mrs [redacted] gave $down and she gave $with the final payment equaling $7000.00, again contract was for $not $We called her three days after the job was done to let her know she was $shortShe never corresponded with Allen about the money due, so Allen did not say anything from her statement about understanding of any sortLets hope this brings this to a closeWe did what she asked which was very unfair, but we did itThank you OFFER:

Hi, Thank you for speaking with me todayI understand that you were disputing this with collections and they have not yet notified us of your disputeLooking at your payment history, you did in fact pay a re-letting fee as well as your rent through the end of the lease term
Since we did not find someone to take over your lease, you are due a refund of your re-letting fee in the amount of $The $payment made prior to your move-in was indicated as a Non-Refundable Redecorating Fee in the Special Provisions section of your lease contractYour lease indicates that we were not holding a security deposit. The Non-Refundable Redecorating fee included a regular cleaning and touch up paint in your unit as well as a standard carpet cleaning of your bedroomThese items were not charged to you at move out for this reasonYou were however charged, as you indicated, for the removal of furniture and items not belonging to you. Your lease, being an individual bedroom lease, indicates that you are equally responsible for any common area charges along with all other residents in your apartmentThis is why you were charged for the furniture and other items not belonging to you. We did mail out a Final Statement to the forwarding address given at move outThe statement allows days for you to either make payment or file a dispute with our office before being sent to collections. In your case we were given a forwarding address by your guarantorThe town given as the forwarding address is in the same town as shown on your dispute however, the street address and zip code are different As we discussed we are happy to refund your re-letting fee and apply it to the balance of $We will be mailing a check refunding you the difference of $We have notified the collection company of these correctionsAs I mentioned, I will be calling you next week to confirm you received the refund check Thank you! *** Gonzalesl Leasing Manager l Prime Property Management Aquarena Springs Drive l San Marcos, Texas | p *** l f ***

Initial Business Response /* (1000, 6, 2016/07/11) */
We told MrO'*** that the permit was an oversight, and he could have asked for it anytime during the job process but he did not, he wanted the electrical done in conduit and I told him it would cost an additional *** and he said he
would let me know the next day and he said to go with the romex and by the way the electrical in the ground is UF cable, was there on the old garage it is required cable for underground it is not an extension cord
If he needs to pull a permit to make the City happy pay for the permits because we charge that to the customer after completion of the job but since it was an oversight we can not charge him for the permit
Also when the job was done we walked the job asked if he was satisfied with everything and he said it look good, why the issue now
Initial Consumer Rebuttal /* (3000, 8, 2016/07/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The permit is not an oversight, it is a requirementIf they weren't going to get the permit why did they take a copy of the plant servey, and why did alan Aldridge say he was getting it.Electrical code is the bare minimum REQUIREMENTSI SHOULD NOT BE CHARGED EXTRA FOR IT He told me the romex cable was codeIT IS NOT CODE.during final walk through I told him my concern about the electric.One day he told me *** for the electric the next day it was *** It's been nothing but lies and deception with this company They lied when they told me they were license in the cityThe city has no record of them
Final Business Response /* (4000, 14, 2016/08/01) */
MrO'*** was charged for romex and not conduit and again he had the opportunity to cancel any electrical but in his own words said go ahead with the romex and was present when we were doneHe gave the go head on the electrical and he had plenty of time to change his mind, when we were building the garage he asked about the electrical I said conduit would be *** more and he said he had to think about it and ask me when the electrical would start and I said you still have a couple of days, then again I ask if we were going to do it in romex or conduit and he said go with the romex
Nobody was trying to scam anybody here, he got a very nice garage, and a great price to do it and was very happy when we did a final walk through
Final Consumer Response /* (4200, 16, 2016/08/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I hired Corick construction to build the garage to building codeTHEY DID NOTI spent *** for the permit and have to hire another electrician to redo all of the electric from the breaker box out to and including the entire garageNow the city of Chicago is holding me liable for not having the permit and not having the electric up to codeAnd in ***'s own words the " romex was the electric code standards"That's why I told him as long as that's up code it's fineThe estimate included eletricWich means the electric has to be done to building code for the city of ChicagoIf he did not know the building code for Chicago then he should not have done itThat would mean money should be taken off the estimate because it included electric work to be doneHe might not be trying to scam me but he's not taking responsibility for his mistakes eitherI was happy with the work, but I'm not familiar with building codesHow was I supposed to know what is code and what is notThat's why I hired a contractor that has an A+ rating with the Revdex.comHOW HE GOT THAT RATING I DON'T KNOW.It's been nothing but problems with them from the beginningThe Revdex.com should at the very least lower his ratingHe does not deserve an A+I held up my end of the responsibility by paying him in fullHe should held accountable for his mistakes

Initial Business Response /* (1000, 10, 2016/11/09) */
First of all we never hung up the phone on the customerThe customer was mad and wanted us to stop work on a deck we were doing and I said we will be there on Tuesday and this was a Friday when I spoke to the daughter who was very rudeSo
we came on Tueday and the deck was done by Friday and we got paid and everyone is happy, just a misunderstanding because of the bad weather we had at the time

Initial Business Response /* (1000, 14, 2017/12/07) */
This is Corick Construction replying to the customers complaints, the job is finished, he is on a payment plan through my company, no interest charges to payment plan, and I hope he pays the balance. The husband complained about everything on...

this job and once in awhile you get that like 1 out of 100. Again this is done
Initial Consumer Rebuttal /* (2000, 16, 2017/12/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The job was done in a very poor manner. Workmanship and professionalism was also very poor from owner, as well as the crew. We are holding to the contract and payment plan but we also have not received a correct invoice with down payment noted on it, nor have we received a detailed billing statement for what we are actually paying for. The entire time dealing with this company has been an utter nightmare. I advise all future customers to go elsewhere. Not one person believes us when we tell them our roof was just done. Disgraceful.

Initial Business Response /* (1000, 10, 2016/03/22) */
First of all customer thought the 1 1/2 x 3 1/2 was not 2 x 4's and wanted us to change all of them as soon as we got there, then he wanted us to take a straight panel and mold it into a curved panel which you can not. So it went back and...

forth and we got the materials delivered, paid for the delivery from [redacted] and the customer wanted shadow box treated material, also he thought the posts should have been actual 4" x 4" and everyone ones its 3 1/2" x 3 1/2" and he wanted us to get that changed. So we get the material from a reliable source [redacted] deliver them, rent a [redacted] auger bring it out there, and he wants us to do things that are totally unrealistical for what he paid.
So we decided to not do it because we could see the customer was going to be impossible to satisfy and we would probably not get paid.
Never did we say the material was wrong, also told customer that there would be a restocking fee because my workers and to haul it back to [redacted] and we had to pay for the auger.
Again let me state to you again the material is and was not wrong, if the customer would have wanted a custom fence built with true 4 x 4 and true 2 x 4's he could have went to a saw mill and had them custom cut them for him for a high price if they could do anything at all.
Furthermore, no materials were moved because we could not come to any agreement to do anything.
Finally what you have is a contract that stated we would put up a shadow box fence and that is what we delivered. Allen never said anything about equipment being used on the job, total fabrication by the customer. It cost us above [redacted] to restock and the auger. Sorry he needs to get knowledge on what material sizes really are.
Initial Consumer Rebuttal /* (3000, 13, 2016/03/24) */
The following are the reasons we disagree with the response of Corick Construction and why we feel we should receive all our deposit back which now is the [redacted] taken out of our initial [redacted] of November 20, 2015. They claimed the [redacted] was for auger rental and restocking. Work on the fence was to begin in November...but by February nothing had been done and many calls had gone unanswered. Our final call in February was to find out when we could expect work to begin,
Reason 1: The materials that were delivered were not what we had verbally agreed upon with [redacted] We had agreed that the lumber would be in equivalent dimensions to the original fence which was a shadowbox with dogeared panels , horizontal cross braces of 2 x4" and posts that were 4x4". Also [redacted] said materials would NOT be purchased from [redacted] but from a more quality provider...such as [redacted] He was quite specific about that.
Reason 2: When we arrived home and saw that materials had been delivered and left in our front yard we examined them and immediately called [redacted] He said there had been a mistake and that those materials would be removed and replaced with materials of the correct dimensions and quality. At that time, I might add, he did not mention a restocking fee.
Reason 3: The following day 2 workers arrived. My wife assumed they were going to remove the materials. Fortunately, I returned home shortly after this and discovered those workmen were actually moving the same materials through the yard and back to the pool area. I asked them to stop, but they argued and said there would be no replacement materials. If I had not arrived when I did they would have begun to install the fence using lumber that I had been promised would be replaced. When [redacted] eventually called, he said it was the only lumber available. I said I no longer wanted the fence.
Reason 4: The original delivery of materials was done without damage to our yard, but because they used equipment to move materials (we had specifically been told would be replaced) to pool area our lawn now has deep ruts.
Reason 5: Corick said in their note that the disagreement about materials went back and forth and then "we got the materials delivered". They said at that time we wanted 4x4 posts....when that had been agreed upon previously. Also, [redacted] does sell 4x4 posts on their website as well as shadowbox panels with dog-eared slats. So the material is available. We have had a couple of panels with dog-eared slats replaced with 4x4 posts in the past 3 years so we knew materials with those dimensions were available.
Reason 6: According to the note by Corick it states that [redacted] never said anything about equipment being used on the job...when he did say that there would be no lawn damage because the fence would be put in using an auger. He did NOT say the company did not have an auger and that it would have to be rented and that we would be paying that cost.
Reason 7: We did not ask for a panel to be molded into a curved panel. We asked for a panel with dog-eared slats.
Reason 8: Corick states they decided not to do the fence...when in fact, we refused to allow them to put up the fence. They stated we were impossible to satisfy and that they would probably not get paid. Yet, they had [redacted] deposit from November 20th. Also, they would not return calls and we had to repeatedly contact them to see when work would begin as it was to be started a week after November 20th . After [redacted] told us our deposit would be returned, we did not hear anything and had to call several times, as well as send a letter. Finally we received a check of [redacted] with absolutely no explanation about the [redacted]
Reason 9. I contacted [redacted] who informed me that there was no restocking fee for fencing materials if they were in stock items and not special order.
Finally, Corick felt that we asked them to do things that were totally unrealistic for what we paid. THEY contracted with the total cost of [redacted] which one would assume included delivery of materials and equipment used. Were they going to charge us extra after installation of the fence began? Our unrealistic demands were for fencing materials which are in stock items at [redacted] the proper dimensions. Had they called ahead of time and told us that the materials we had requested and agreed upon were not not available we could have said no to lesser quality materials and they would not have delivered the wrong materials in the first place.
Therefore, we assert that the [redacted] they took from our [redacted] deposit should be returned because we should not have to pay a restocking fee and should not have to pay for an auger that they did not use here since installation, fortunately, was not done.
Final Business Response /* (4000, 15, 2016/04/04) */
1) The material delivered was the correct materials, we delivered 4 x 4 posts, shadow box 6' fencing, screws and concrete.
2) Nobody said anything about where materials were coming from, but [redacted] would have sent the same type of material. Again [redacted] would sale same type of materials
3) There was snow on the ground when we came to do the job and we did not make ruts in the yard and we were very careful, and nothing was ever said about using equipment on the premises, homeowner was there and never said anything about the equipment.
4)We decided to walk away from this job not the customer. The ground was very hard when we arrived there, no ruts.
5) Customer calls [redacted] and asks them if they sell 4 x 4 posts and they say yes, that's what we delivered him was 4 x 4 posts, that are really 3 1/2 x 3 1/2 material. Also a 2 x 4 is 1 1/2 x 3 1/2 in reality. I have been doing construction for over 30 years and that is the case. [redacted] sells the same material in the same size. So the material is not available.
6) Customer did want material to be curved on the back side.
7) We charged the restock fee not [redacted] because we had to return two loads with our truck and take it back to [redacted] Also had to pay to workers to return plus gas.
8) We have done 10 fences in the last year and this is the first ridiculous complaint about thickness of material ever. We do not make the fencing material, [redacted] and [redacted] does, we just put it up.
9) Customer was impossible to work with so we had to walk away and we stand on our stance, we will not give them [redacted] which they caused by themselves.

Company contacted our office leaving message indicating the consumer's matter concerning the deck has been taken care of.

Initial Business Response /* (1000, 5, 2016/07/07) */
The customer never called Corick Construction or [redacted] till last week and Corick has two phone numbers which are both on the contract. I sent the original installer to the job site on Friday at 10:30 a.m. and the homeowner said the...

decking was installed upside down and that the stamp on the decking should be facing down, anybody knows it can go down either way and if the board has any cupping then you want cupping facing down so the deck was installed correctly as my installer stated to the customer. The deck is free standing we did not nail or screw anything to the rubber roof, the screws were old and again we stated this to the homeowner. Yes the posts are showing cracks but they have never sealed the deck and its going to do that if it is not sealed. The splintered wood is because not being sealed and that is why they are calling now it should have been sealed a week after installation. If there is anything loose we will fix it but can not fix cracks and splinters caused by the environment. The customer needs to seal the deck remove the screws that they installed because we did not use any screws on that deck. We can replace any cracked or splintered piece of wood if they are willing to pay for it. The deck should have been sealed two times to stop any cracks and splinters.
Initial Consumer Rebuttal /* (3000, 12, 2016/07/18) */
I want to mention that this claim is not an attempt to simply vent about frustrations or provide an unmerited unsatisfactory review. We have one goal in mind, and that is customer satisfaction. Prior to this deck installation we had a dry shed under our porch deck. Since the new deck installation, after it rains, the shed now takes in water coming from the deck. The leakage can lead to more damage in the shed (i.e. mildew, wood and window replacement) if left unaddressed. We adamantly discussed with sales person and installation team the rubber roof and our desire to maintain a dry shed upon completion of the install. They all assured us there would be no problem laying the deck on the rubber roof.
After the first rain following installation we made several attempts to get the leak repaired in October-November 2015 by reaching out via phone and text message (Sales [redacted] At one point they scheduled a day to look at the leak but never showed. After winter months ended, we began attempted to reach out via phone number on the contract with no success until early June, in which someone inspected the deck on June 20th.
We have owned the home for 3 years and 4 months, during this period we have not installed any decking materials (nails, screws, or boards), and therefore refute the claim that we caused our own leak by nailing/screwing into the wood. The main leak appears to be coming from a newly installed 2x4 pillar/post to connect railings.
Regarding the two phone numbers listed on the contract, that is incorrect. There is one phone number listed on the contract and one fax number. The main phone number listed when called several times went directly to voicemail, then after the greeting message it always said the mailbox is full and unable to receive messages at this time. We are not the only ones that had a hard time getting through on this number. The Town of Dyer informed us in September 2015, that they had a difficult time reaching them via phone while attempting correspond about work permit.
Regarding the splintering and the alleged cause resulting from failure to apply stain protection: First, the splinting was almost immediate after installation, and was mostly caused by nailing). Secondly, we purchased 5 gallons of deck stain last fall from Menards to apply to the deck upon completion of installation, however, after speaking with the installer upon project wrap-up; we were informed that we needed to wait until this summer 2016 to do so. He stated the wood was treated and needs to dry out. Furthermore, there was nothing provided to us in writing to instruct us how to maintenance deck after installation. The staining is further delayed pending outcome and resolutions regarding the identified issues with the deck.
Regarding whether the wood planks are installed right side up or not is debatable. We are not contractors, but another contractor was on-site to provide us a quote for an awning and he gave us his unsolicited observations. He advised that he use to install decks and the way the wood was installed will cause cupping and water pooling, Corick states it can go either way. Our main concern is that the way the railing wood is currently installed there is an obvious upward curve that allows water to pool, and according to online research it could shorten the life of the deck railing.
In addition to the workmanship issues, we are saddened by this company's lack of professionalism and customer service. Nearly every communication exchange whether verbal or via Revdex.com correspondence has rude and insensitive to customer satisfaction/needs. In fact, during one of the phone calls to follow-up on the installation date a male (I believe his said his name was [redacted]) was rude and hung up on us.
The contract states that the "contractor guarantees workmanship for one (1) year from the date of completion on written notice of any defects." Our verbal and written notice in within that year period and we are seeking an immediate customer satisfactory resolution.
Final Business Response /* (4000, 14, 2016/07/24) */
Again, we are going out there to resolve any issues with the deck in question on Tuesday, July 26, 2016 in the afternoon to discuss what can be done

Initial Business Response /* (1000, 14, 2015/12/03) */
Contact Name and Title: Rick [redacted] owner
Contact Phone: XXX XXX-XXXX
Contact Email: [redacted]@att.net
Mrs.[redacted] has been paid even though we could have repaired the swimming pool, the payment was sent to her a week ago thank you very much...

so close this case .
OFFER:
Initial Consumer Rebuttal /* (3000, 16, 2015/12/09) */
Hi [redacted] - I greatly appreciate your assistance in this matter. I did receive a check from Corrick Construction, however, they shorted me $200. They said I had an unpaid balance of $200 which is not correct. I just got off the phone with Allen, their sales representative, and he said he understood what Rick's, owner, misunderstanding was due to and that he would talk to him tomorrow. I do not want to close this claim until this is resolved. Thanks, [redacted]
Final Business Response /* (4000, 18, 2015/12/14) */
Contact Name and Title: Rick [redacted]- owner
Mrs. [redacted] does not know how to add, the contract was originally for $6350.00 but we made changes and wrote new contract for $7200.00. Mrs. [redacted] gave $3075.00 down and she gave $3925.00 with the final payment equaling $7000.00, again contract was for $7200.00 not $7000.00. We called her three days after the job was done to let her know she was $200.00 short. She never corresponded with Allen about the money due, so Allen did not say anything from her statement about understanding of any sort. Lets hope this brings this to a close. We did what she asked which was very unfair, but we did it. Thank you.
OFFER:

I am rejecting this response because:
They put a bandage on it, but did not fix it. It is mostly level but there is still a gap between the boards. However, I do not want to pursue the complaint or have any contact with the company.

Response below:   Unfortunately a security deposit was not paid therefore the 30 day requirement for deductions or refund does not apply in this case. We did speak to the resident and requested an email be sent to dispute the charges so that we may research and review our documentation. To...

date, we have not received an email from him officially disputing the balance and/or charges. This written notice serves that purpose. His account has not been sent to collections. We will continue to hold his account until a final decision is made and reasonable time has been given for payment if any is due. The dispute has been forwarded to our Account Manager. She will look into the charges as they relate to being normal wear and tear during occupancy as stated in the complaint. An email with a decision and any supporting documentation regarding the dispute will be sent to the address listed on the complaint within 10 business days.   [redacted]