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Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Classic case of why dealerships get bad reputationsWho in their right mind would want to do business with any type of organization that says " [redacted] " I have my phone records to prove that I called the dealership as many times as I didWithin short time of placing the orderThe only responses I ever received from calling and speaking to a receptionist is " [redacted] ***" or " [redacted] ***." It's very disturbing that the only way you get someone to talk to is by calling their personal cell phoneThis is a very low and classless act to spite me (the customer)Refund my depositI never heard of a dealership keeping a deposit before, without someone getting a vehicle in returnI will make sure that I talk everyone I know out of buying a Chrysler Jeep dodge or ram from this store for the fact of how they are trying to rob meWhy not just move on already and process a refundI work hard for my money, that's why I'm not giving upKeep your truck, I bought a better one alreadyRefund my money In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

engine failure is due to bad gas / FCA Field Rep confirmedcustomers insurance company has been more than difficultand has tried everything not to pay claimwe have been fighting on the customers behalf the whole waycustomers insurance company is coming back out to review claim with our service director

we have tried contacting customer for over a week nowthey have not returned our callswe would like to get the vehicle in and resolve his issuescould you reach out to the customer and have him contact us?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
To whom, may concern,The truthful response to this aligation, is that the vendor is covering up themselvesI attempted to call the dealership multiple times just days after we made an order for that vehicleI called over and over again getting the same poor response from the receptionistThe response, was "*** ** ***." I Also requested to speak to any manager, but nobody was ever availableFinally, days later, when I had no choice, I called the sales person on his personal cell phoneI am sure they're records of me calling The dealershipI would like to know why this was not statedThe only reason the general manager decided to call me back over a month later, is because I called the dealership times the same day. Also, the only reason I canceled my order, is because my supervisor has the same truck Dodge Ram Turbo dieselThe vehicle is a and has been in and out of the mechanics garage multiple times in the course of Less than a yearThese problems were not regular serviceThey were check engine lights and problems with the DEF fluid system. At at the end of the day, it's just a vehicleSomeone, somewhere will purchase itI did purchase a vehicle of similar class and price, but not a Chrysler Jeep or dodgeI will never do business with them or any affiliate after this ordealI never purchased a vehicle, I put a deposit on one to come inEssentially I was buying air Nobody ever said to me that this was nonrefundableHow does a dealership operate business while keeping people's money? This is not right.I was also in the car business myself, for four yearsCustomers canceled deals to buy cars on a monthly basisIt's a factor of doing businessHowever, none of th stores I worked for EVER kept a deposit from somebodyThis is poor business practiceMy deposit should be refunded, because I never took this vehicle from their possessionPlain and simple.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The business has responded Please see below: Please be advised that *** ***'s vehicle has been repaired and returned to her It is also my understanding that she will be contacting the Revdex.com to retract her complaint. If you have any questions or concerns please feel free to call
me anytime. Thanks ***

Our answer is the same as it has beenOur policy is clear on our buyer's agreementThe cancellation was done too late for the dealership to cancel the order with the factoryWe are not stating that no one would buy this truckWe are saying that we would never order a truck like this to just have in our inventoryWe also have and will continue to incur costs associated with having this truck in our inventoryIt is not as simple as the consumer makes it out to beWhy should we have to incur these costs that will exceed the deposit that he left? If this were a run of the mill everyday vehicle like a grand Cherokee it would be significantly easier for us to sellThis vehicle is over $60000! It has been in our inventory for nearly weeks and we haven't had a single inquiry on itAnd we disagree with the statement that the consumer never received anything for his depositHe received the guarantee from us that we would order and sell him a particular , specific vehicle , exactly the way he wanted itWe still would love to do that and would honor the agreement that he entered into with Central Avenue Chrysler Jeep Dodge RamAt this point we will not be able to refund the deposit due to the timing of the order and the costs that the dealership will incur for having to stock this unit in our inventory

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Classic case of why dealerships get bad reputations. Who in their right mind would want to do business with any type of organization that says "[redacted] " I have my phone records to prove that I called the dealership as many times as I did. Within short time of placing the order. The only responses I ever received from calling and speaking to a receptionist is "[redacted]" or "[redacted]." It's very disturbing that the only way you get someone to talk to is by calling their personal cell phone. This is a very low and classless act to  spite me (the customer). Refund my deposit. I never heard of a dealership keeping a deposit before, without someone getting a vehicle in return. I will make sure that I talk everyone I know out of buying a Chrysler Jeep dodge or ram from this store for the fact of how they are trying to rob me. Why not just move on already and process a refund. I work hard for my money, that's why I'm not giving up. Keep your truck, I bought a better one already. Refund my money.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

engine failure is due to bad gas / FCA Field Rep confirmed. customers insurance company  has been more than difficult. and has tried everything not to pay claim. we have been fighting on the customers behalf the whole way. customers insurance company is coming back out to review claim with our...

service director

. This customer was refunded the deposit on 7-**-16. The customer's claim that he was given the runaround is not true. As per his own statement he requested a refund on 7-**-16 and we processed it the next day. If you have any questions feel free to contact me by email at [redacted] Jim I[redacted]

This customer did order the truck with a $500 deposit. He  was actually referred by someone and also claims had been in the car business himself previously. We normally do not order or stock thistype of vehicle and this was a courtesy. The customer is not being truthful when he says he...

immediately tried to cancel. He ordered the truck on 1-*-17 and texted the sales person on 1-**-17 to cancel. Wehave the texts to show that. By the time he wanted to cancel the truck was already in build status and couldn't be cancelled. We are now sitting with a [redacted] truck in our inventory that we have no idea when we will sell it. We have already incurred more than $500 in interest and shipping for this unit. The customer is also not being truthful when he claims that no manager has called him. Our generalmanager Jim I[redacted] called him on Saturday  2-** to discuss and the customer used profanity and threatened to come to the dealership to get his deposit. It is not our normal policy to keep deposits but in this extreme circumstance we feel we are justified.