New Wave Motors LLC

[redacted] purchased a Mercury Sable on March 4, AS IS with no warranty that she picked out on her own with no influence from our sales person Following the sale the customer brought the car to our service center and we took care of the complaints at no cost to the customer, a goodwill repair New Wave Motors is not required to give the customer a carfax or run one before selling a used vehicle We purchased the car with a clean title and sold it with a clean title The customer did return the car on Saturday March 28th and per their request I canceled the deal We do have cost involved and the customer was days past due on the deferred down payment Marilyn never produced a carfax to us, just claimed that the carfax stated the vehicle had been in water at some point

On the morning of January 6th, 2015, [redacted] brought his Pontiac into New Wave Motors LLC Service Center to have new tires installedThe service center performed this task and upon inspection of the vehicle, [redacted] was happy about the work that was doneHe had stated that this vehicle was a re-build he was working on and the tires were one of the finishing touchesAbout a week and a half later, [redacted] came back stating we had scratched his rim with our tire machineUpon inspection of the rim, and the duck wedge on our tire machine that allows the tire tech to easily dismount and mount tires, we did not see any way our machine could have made the marks on [redacted] rimsA picture of the machine is included with this documentThe duck bill secures to the edge of the rim, and locks into place to prevent any movement while dismounting and mounting tiresSince [redacted] had not come back immediately after we mounted the tires, and had clearly driven the vehicle for some time after we put the tires on, we did not see it as our obligation to re-fund him for the rims, or buy a new set of them as he askedThe design of the tire machine is intended to prevent exactly this type of instance from happeningWe take the utmost care to ensure our customer’s property is well taken care of here at New Wave Motors LLC Service CenterSince the amount of time between the work we did on the car and the day [redacted] came in with the complaint was over a week, the scratches on his rims could have come from a number of other places outside the service center

On the morning of January 6th, 2015, [redacted] brought his Pontiac into New Wave Motors LLC Service Center to have new tires installedThe service center performed this task and upon inspection of the vehicle, [redacted] was happy about the work that was doneHe had stated that this vehicle was a re-build he was working on and the tires were one of the finishing touches About a week and a half later, [redacted] came back stating we had scratched his rim with our tire machineUpon inspection of the rim, and the duck wedge on our tire machine that allows the tire tech to easily dismount and mount tires, we did not see any way our machine could have made the marks on [redacted] rimsA picture of the machine is included with this documentThe duck bill secures to the edge of the rim, and locks into place to prevent any movement while dismounting and mounting tires Since [redacted] had not come back immediately after we mounted the tires, and had clearly driven the vehicle for some time after we put the tires on, we did not see it as our obligation to re-fund him for the rims, or buy a new set of them as he askedThe design of the tire machine is intended to prevent exactly this type of instance from happeningWe take the utmost care to ensure our customer’s property is well taken care of here at New Wave Motors LLC Service CenterSince the amount of time between the work we did on the car and the day [redacted] came in with the complaint was over a week, the scratches on his rims could have come from a number of other places outside the service center

I was not days late the dealer ship said pay $plus we paid$for a day tag and I could pay them $ on the 3rd of April and beginning in may I could start my pmts $a month but my husband made me take it back which the car stunk like muddy creek or rotten fish .and he said he checked car fax it was in flood three titles back I don't know all I know is I.m out of money and no car now, I,m on limited income and disabled

*** *** purchased a Mercury Sable on March 4, AS IS with no warranty that she picked out on her own with no influence from our sales person. Following the sale the customer brought the car to our service center and we took care of the complaints at no cost to the customer, a
goodwill repair. New Wave Motors is not required to give the customer a carfax or run one before selling a used vehicle. We purchased the car with a clean title and sold it with a clean title. The customer did return the car on Saturday March 28th and per their request I canceled the deal. We do have cost involved and the customer was days past due on the deferred down payment. Marilyn never produced a carfax to us, just claimed that the carfax stated the vehicle had been in water at some point

"white-space:pre;"> On the morning of January 6th, 2015, [redacted] brought his Pontiac into New Wave Motors LLC Service Center to have new tires installedThe service center performed this task and upon inspection of the vehicle, [redacted] was happy about the work that was doneHe had stated that this vehicle was a re-build he was working on and the tires were one of the finishing touches
About a week and a half later, [redacted] came back stating we had scratched his rim with our tire machineUpon inspection of the rim, and the duck wedge on our tire machine that allows the tire tech to easily dismount and mount tires, we did not see any way our machine could have made the marks on [redacted] rimsA picture of the machine is included with this documentThe duck bill secures to the edge of the rim, and locks into place to prevent any movement while dismounting and mounting tires
Since [redacted] had not come back immediately after we mounted the tires, and had clearly driven the vehicle for some time after we put the tires on, we did not see it as our obligation to re-fund him for the rims, or buy a new set of them as he askedThe design of the tire machine is intended to prevent exactly this type of instance from happeningWe take the utmost care to ensure our customer's property is well taken care of here at New Wave Motors LLC Service CenterSince the amount of time between the work we did on the car and the day [redacted] came in with the complaint was over a week, the scratches on his rims could have come from a number of other places outside the service center

On the morning of January 6th, 2015, [redacted] brought his 2006 Pontiac into New Wave Motors LLC Service Center to have new tires installed. The service center performed this task and upon inspection of the vehicle, [redacted] was happy about the work that was done. He had stated that this vehicle...

was a re-build he was working on and the tires were one of the finishing touches. About a week and a half later, [redacted] came back stating we had scratched his rim with our tire machine. Upon inspection of the rim, and the duck wedge on our tire machine that allows the tire tech to easily dismount and mount tires, we did not see any way our machine could have made the marks on [redacted] rims. A picture of the machine is included with this document. The duck bill secures to the edge of the rim, and locks into place to prevent any movement while dismounting and mounting tires. Since [redacted] had not come back immediately after we mounted the tires, and had clearly driven the vehicle for some time after we put the tires on, we did not see it as our obligation to re-fund him for the rims, or buy a new set of them as he asked. The design of the tire machine is intended to prevent exactly this type of instance from happening. We take the utmost care to ensure our customer’s property is well taken care of here at New Wave Motors LLC Service Center. Since the amount of time between the work we did on the car and the day [redacted] came in with the complaint was over a week, the scratches on his rims could have come from a number of other places outside the service center.

On the morning of January 6th, 2015, [redacted] brought his 2006 Pontiac into New Wave Motors LLC Service Center to have new tires installed. The service center performed this task and upon inspection of the vehicle, [redacted] was happy about the work that was done. He had stated that this vehicle was a re-build he was working on and the tires were one of the finishing touches.
About a week and a half later, [redacted] came back stating we had scratched his rim with our tire machine. Upon inspection of the rim, and the duck wedge on our tire machine that allows the tire tech to easily dismount and mount tires, we did not see any way our machine could have made the marks on [redacted] rims. A picture of the machine is included with this document. The duck bill secures to the edge of the rim, and locks into place to prevent any movement while dismounting and mounting tires.
Since [redacted] had not come back immediately after we mounted the tires, and had clearly driven the vehicle for some time after we put the tires on, we did not see it as our obligation to re-fund him for the rims, or buy a new set of them as he asked. The design of the tire machine is intended to prevent exactly this type of instance from happening. We take the utmost care to ensure our customer’s property is well taken care of here at New Wave Motors LLC Service Center. Since the amount of time between the work we did on the car and the day [redacted] came in with the complaint was over a week, the scratches on his rims could have come from a number of other places outside the service center.

On the morning of January 6th, 2015, [redacted] brought his 2006 Pontiac into New Wave Motors LLC Service Center to have new tires installed. The service center performed this task and upon inspection of the vehicle, [redacted] was happy about the work that was done. He had stated that this vehicle was a re-build he was working on and the tires were one of the finishing touches. About a week and a half later, [redacted] came back stating we had scratched his rim with our tire machine. Upon inspection of the rim, and the duck wedge on our tire machine that allows the tire tech to easily dismount and mount tires, we did not see any way our machine could have made the marks on [redacted] rims. A picture of the machine is included with this document. The duck bill secures to the edge of the rim, and locks into place to prevent any movement while dismounting and mounting tires. Since [redacted] had not come back immediately after we mounted the tires, and had clearly driven the vehicle for some time after we put the tires on, we did not see it as our obligation to re-fund him for the rims, or buy a new set of them as he asked. The design of the tire machine is intended to prevent exactly this type of instance from happening. We take the utmost care to ensure our customer’s property is well taken care of here at New Wave Motors LLC Service Center. Since the amount of time between the work we did on the car and the day [redacted] came in with the complaint was over a week, the scratches on his rims could have come from a number of other places outside the service center.

[redacted] purchased a 2005 Mercury Sable on March 4, 2015 AS IS with...

no warranty that she picked out on her own with no influence from our sales person.  Following the sale the customer brought the car to our service center and we took care of the complaints at no cost to the customer, a goodwill repair.  New Wave Motors is not required to give the customer a carfax or run one before selling a used vehicle.  We purchased the car with a clean title and sold it with a  clean title.  The customer did return the car on Saturday March 28th and per their request I canceled the deal.  We do have cost involved and the customer was 12 days past due on the deferred down payment.  Marilyn never produced a carfax to us, just claimed that the carfax stated the vehicle had been in water at some point.

[redacted] deferred down payment of $200 was due on 3/16/15 and her first payment of $260 was due on 4/03/15.  She returned the car March 28th which made her 12 days past due on her promised deferred down payment.   The Vin# is [redacted], and does have a clean title.  We do not feel that we owe the customer any refund because they bought the car AS IS with no warranty, I did cancel the deal per Mrs. [redacted] request.