New Way Decorators

Review: I had New Way to come to my home to put plastics on my chairs. They gave me a year warranty that if anything go wrong they will come back to fix the plastic. Over the past eight months I had it ,it started to tear. I called them and they are telling me that I have to bring in the plastic. I do not have a car. I had them cover a sofa,chair and a loveseat. After being threatened to be taken to court, they are now saying they will come out for a service fee. I am still waiting to get a date scheduled for them to come out. If I get no response from them, I would like the Revdex.com to help me with any help it can give me. The plastic cost me $700.Desired Settlement: I would like to get the plastic fixed. If not, I want it replaced.

Consumer

Response:

At this time, I have not been contacted by new way home decor regarding complaint ID [redacted].

Sincerely,

Review: I contracted with New Way Home Decorator salesman [redacted] on 11/**/13 to re upholster a sectional sofa. I made a deposit of $1200 dollars. He assured me I would have sofa by the end of November because I told him I wanted it for christmas. To this day I have not gotten my sofa and company refuse torefund my money.Desired Settlement: I would like a refund or the money or fixed product immedictely without any court action.

Consumer

Response:

At this time, I have not been contacted by nEW wAY hOME dECORATORS regarding complaint ID [redacted].

Sincerely,

Review: On July ** 2013 I drop off plastic from my sofa and loveseat to be repair with there Salesman name [redacted] the same Sales man that came to my house who took my order . I have spoke with the owner several times and have receive many excesses. First it would take 2 weeks. then they could not find my plastic I called back on 8/** I was told bye the owner that the repair would be completed on Sat 8/**/13 but to call first on Friday 8/**/13. When I called on 8/**/13 and spoke with the owner she said that they was still working on it . I told her that I would pick it up on Monday 8/**/13 she said ok it would be complete but to call before I came. I call this morning and one of her worker said she would not be in until 12pm I ask was my cover ready they did not know. I waited until 12:30pm to call and was inform that she was out to lunch. I explain to her worker that now I was upset and that enough was enough. Owner came in and say they was still working on this owner very nasty I paid $527.00 this set I then asked what will be the outcome if it's not ready today she said she do not know.Desired Settlement: I want the covers or I want a Refund. More then a month this should have been settle already

Business

Response:

Complaint is no longer valid. Customer picked up the repaired plastic in satisfactory condition.

Consumer

Response:

At this time, I have been contacted directly by New Way Decorators regarding complaint ID [redacted], however my complaint has NOT been resolved because:

I heard from the company and the owner asked me to call you back and say that everything was fine. I informed the owner that I would not.She call me back three times back to back but I would not answer the phone. I am not satisfy with the repairs of my covers.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On 11/*/14, salesman [redacted] measured and gave pricing for 1 partition, 2 imitation wooden blinds for living room windows and 3 imitation blinds kitchen windows, which came to a total of $1,258. A payment of $600 was made on this day. He was overly talkative about previous problems with customers, his personal life, etc. After he left, I noticed it was indicated on the invoice for 1 blind for the living room. I called him immediately on his cell at ###-###-####, and informed him of this. He was very abrupt and stated he knew what he was doing and has been doing this for a long time. Arrangements were made for the blinds to be installed on 11/**/14 (they called me twice to make this arrangement). Of course, there was only 1 blind for the living room. I called [redacted] on his cell once again, and reminded him of our conversation on 11/*/14, relating to the 1 blind for the living room. He said he could not recall this conversation, and inquired on if he charged me for one or two blinds. I told him to get me the other blind. I called the office and spoke to [redacted], who was overly apologetic and asked if I wanted to speak to the manager. I informed him I just needed the other blind for the living room. [redacted] called me to indicate the blind was ordered and I confirmed this with [redacted], as well as asked for the order to be rushed. The remaining balance of $658, was taken out of my account on 11/**/14. On 12/*/14, I called and spoke to [redacted], to inquire on waiting for 1 blind for 3 weeks. She said she would get back to me. She left me a voice message later in the day indicating the blind was ordered and and should be in by next week. She sad I will be contacted for installation. The week has passed and I did not hear from her. It has now been exactly 1 month and I do not have the second blind for my living room.Desired Settlement: Install the second blind for the living room, or refund my funds for both living room blinds and the $25.00 tip I gave [redacted] on 11/*/14.

Business

Response:

The blind in question is 25 1/4-width and 49 1/2- height. On the blind order (attached to file) you can see there is only one order for that window. Meaning she was only charged for that single window and not for two. On the day of delivery she stated that she was missing a window. In order to keep our customer satisfied we preceded to order the blind. We now have the blind in our possession and will deliver as well as install it on [redacted], December **, a day she recommended herself when we spoke at the end of the second week of December.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here)

As previously mentioned I contacted [redacted] the salesman on his cell on 11/*/14, after he left my residence and informed him of only 1 blind for the living room was indicated on the invoice. You can see my previous comments... When I called [redacted] on 12/*/14, arrangements was NEVER made for 12/** installation...See previous comments I made relating to my contact with her on 12/*... Why would I file a complaint on 12/**/14, if delivery was scheduled for 12/**?? This date is new tro me, as I work and will need to see if my son will be home.

I received a voice mail from [redacted] today , 12/*/14, after [redacted], wanting to make arrangements for delivery.... I have not called her back as of yet, as I need to make arrangements with my son, and also I am very disgusted with this company and don't really want them back in my home.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

Business

Response:

The delivery for the one window was made on December **, 2014 in satisfactory condition.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and would like to confirm delivery was made for the second blind for the living room on 12/**/14, and was installed. The only concern is the knobs are a different color from the the other blind. Taking into consideration that I did not have the second blind before, I have no choice, but to accept it and guess the matter is resolved.Sincerely, [redacted]

Review: I had reupholstery done to my dinning room chairs. After several months, my husband and I noticed that the seat cushions where going flat and we were feeling the frames on the dining chairs. I called Bryon G[redacted] (design consultant) to inform him of the situation of the seat cushions and that we don't use the dinning chairs often and the most is once a week. I also told him that we are not big people and could not understand why the cushion seats were going flat so quickly. He stated, "what do you want us to do? Get to the point!" Customer service was lacking in a big way. He then told me wait till I get the seats cushion back from the warehouse before complaining. I then interrupted him politely and informed him that he is not listening and that the cushions were received from the warehouse and was mounted on the frame of the dining room chairs. Mr B[redacted] got offended that I said he wasn't listening and began to yell at me, (the customer). Needless to say, some how the phone call was disconnected and I called back. I ask to speak with the supervisor and spoke to someone named Louie. Louis was just as bad. Customer service was lacking and my issues never was addressed and now we are stuck with the seat cushions that were redone with substandard material.Desired Settlement: I would like a refund if possible and if not it's ok. Due to customer service even despite that I had told Bryon that the awful conversation was being recorded, he continued to yell and argue with the customer. by telling this man that a recorder was taping this convo, I immediately thought he would stop but he continued. it was awful. I own a small business and never in my bad days I would ever treat a customer they way I was treated.

Business

Response:

[redacted] received her dining room chairs back in satisfactory condition on July 2015. The material used to reupholster her chairs were of great quality, we order our materials from other companies; we do not make our own materials. Nothing substandard was given to our respective customer. Our Representative Bryon spoke to her and was not able to understand her. I (Gemma) personally called her myself, leaving messages for her to contact the office so we can see the options we can take. New way stands behind their work 100%, if there is an issue we will gladly pass by to check the chairs out and see what will be able to get done. New Way can be reached at ###-###-####