New World Van Lines

We regret any damage or alleged missing items that was sustained during the [redacted] moveAs per policy and the contract between Ms [redacted] Relocation Company and New World Van Lines, the claim company is hired by Ms [redacted] relocation company and valuation coverage is maintained through their insurance companyThe coverage that is supplied is called Full Replacement Coverage which means that items can be repaired if repairable and if not repairable would be handled as per the settlement process in accordance to regulationsIn this case, the [redacted] claim was just opened on December 23rd and it has been assigned to a repair vendor to inspect the damage and report back to the insurance companyThe case has been assigned to a Claim Adjuster from the Insurance CompanyNew World has no jurisdiction over the settlement process contracted between the insurance company and the Relocation CompanyThe process has only just begun and Ms [redacted] has been notified of the preliminary steps involved to resolve the claim including the contact information of the assigned AdjusterI recommend that Ms [redacted] work through the claim process with her adjuster and address any concerns or questions to the assigned partyAgain, we regret the damages that incurred through the move and am certain that resolution will be made satisfactorily