New York Auto School

The business has responded.  Please see below:
Due to a miscommunication error customer was charged for a package of automatic driving lessons when what he was looking for was manual...

transmission lessons. At a later time the misunderstanding was explained but customer insists that services must be rendered at the price of automatic driving lessons. Unfortunately the amount difference exceeds our operational costs. It was a communications error not worth this amount. We consider this a very unfair demand. Provided that prospective student driver qualifies for driving in the state of New York we are willing to cut the difference by 50%

Review: I paid $299 for five driving lessons on a vehicle with a manual transmission. When the recepient of the classes called to schedule, the business told her she needed to pay an additional $150. This was after I had confirmed no additional funds were needed and I was all set and the recepient was free to schedule these classes. The business will not deliver the services that I purchased. I offered an additional $75 which they refused. I think they tried charging more because the recepient of the lessons (which I disclosed) does not speak English that well and was confused what was required of her.Desired Settlement: Delivery of the service that I bought. I believe this was not a mistake as the business claims because I spoke in detail of the requirements when I called. The only person that seemed to know of this charge was a supervisor.

Business

Response:

The business has responded. Please see below:Due to a miscommunication error customer was charged for a package of automatic driving lessons when what he was looking for was manual transmission lessons. At a later time the misunderstanding was explained but customer insists that services must be rendered at the price of automatic driving lessons. Unfortunately the amount difference exceeds our operational costs. It was a communications error not worth this amount. We consider this a very unfair demand. Provided that prospective student driver qualifies for driving in the state of New York we are willing to cut the difference by 50%

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. This is the same resolution I offered over a month ago and am happy you helped us come to an agreement.

Thank you very much for your assistance.

Sincerely,