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New York City China Palace

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Review: I was their souvenir shop at Penn Station on Saturday 6/**. I could not shop freely, I was immediately hovered by 2 female employees and that made me uncomfortable. I picked out 2 shirts, one I found the size on my own and the other one they found the size and took it to the register. I wss pressed for time, I had a train to catch so I couldn't look at the shirt. Not to mention, I shouldn't have to, if its out to sale, it should be in good condition. When I got back to my hotel in Middletown, I noticed one sleeve was shorter than the other on the shirt that they insisted on picking out for me. I decided that I will call tje store once I got home to Pittsburgh. I called the store the next day. I spoke to a female who told me to bring it back. I explained that I am in Pittsburgh and cannot do that. She then said the shirt was probably a different size? That didn't even make sense. Then she said to call back whenthe manager was in. I called the next day and spoke toa male that said he was the manager. I told him the problem and he immediately had an attitude and started yelling at me. He said he WILL NOT give me a refund and I have to bring it back to the store. I said I was in Pittsburgh but I would mail it to exchange. He thenproceeded to yell at me and said he would not pay the shipping. I said that I was the customer, I bought a defaulted product from his store so why should I be inconvenienced anymore? Then he hung up on me. I called back....he yelled at me more....I agreed to pay the shipping even though I don't kow much it would cost to mail back to me. He yelled atme more saying to ask the post office and put the money in tne package. I asked for the address and he hung up on me again. I called a third time and got his voice mail. I left message, not a nice one, saying that I need the address and to call me. I left my phone number two times. I have not heard back and I don't expect to.Desired Settlement: At this point, I do not want to do any business with him or any business at all in NYC. I will mail it back to the store when I get a address and I want a full refund of $16.00 on my credit card.

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Description: FOOD PRODUCTS

Address: 21 East 33 St, New York, New York, United States, 10016


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