New York City International Film Festival

[redacted] Dear [redacted] , /> In response to the complaint ID [redacted] The [redacted] did not cancel the event hours beforeThe opening Gala and next day screenings were scheduled to be at the SVA, the theatre [redacted] cancelled the event at 4pm the day prior to the Opening GalaAt that time [redacted] was undergoing emergency oral surgery and so was unable to attend to the matterSVA have compounded the problem by with holding $4,belonging to NYCIFF ,this could be translated as ticket holders money NYCIFF at short notice had to procure alternative venues, for the Opening Gala and screenings.( This included the said screening)The film maker was in close contact with NYCIFF and was assured that an alternative venue would be procuredThe day after the Opening Gala, NYCIFF contacted the film maker as a venue had been reservedThe film maker informed NYCIFF that the producer had cancelled the event, that he had informed all the attendees and wanted all tickets refunded.NYCIFF wanted to hold the event as there might be some attendees who were not apart of the film makers/producers list.However the film maker informed NYCIFF that they could not hold the event as the tickets were at a special price and it would not be an event( this was planned prior that NYCIFF would provide cheese and crackers ,the film maker had procured [redacted] as a liquor sponsor.NYCIFF would provide a step and repeat and red carpet for the event In all fairness the producer should have spoken directly to NYCIFF about his intention to cancel the event, it would have been more courteous and professionalNYCIFF feel it is their right to make such decisionsIt is clearly stated in our rule #-'' Once a film has been selected it cannot be withdrawn from the festival program during the eventIf your film was accepted to be shown in NYCIFF you are/ or your production company,distributers etc will not be allowed to withdraw the selected film from our film festivalIn the event of an exception, you will be responsible to reimburse all the costs NYCIFF has incurred in promoting the film, advertising, programs etc and any damage to our reputation as a film festival.'' At this point NYCIFF would be happy to offer Opening Gala tickets to our red carpet /black tie event, and general admission tickets to next years event; which will be from Aril [redacted] - [redacted] May We will be offering a special Latino Film Day and a China Film Day which could be of interest also It is the mission of NYCIFF to help film makers from all over the world and to provide a platform from which they can showcase their talentsNYCIFF is a registered business since Best regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I only wish the other people who paid would not get screwed as well I hope you would list in their file that there have been previous complaints and that these people are still lying in their final response We will never do business again with NYCIFF Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Dear Sir,
The response from NYCIFF is a complete fabrication of the truth
Please note, this cancellation occurred approximately hours before the screening and where the event was to have taken place. The Director of the SVA stated that NYCIFF was cancelled at his theater due to the festival "not meeting it's contractual obligations" Read into that what you will, but for me that meant the NYCIFF never paid them
I then received an email from NYCIFF stating that we would indeed be refunded all fees associated with our purchase of theatre tickets for this event
Obviously this never happened and NYCIFF suddenly refused to refund any tickets whatsoever
We demand that NYCIFF be put on notice as not someone to do business with.
Needless to saywe will never associate with their organization again
Sincerely,
***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

NYCIFF has decided to refund *** *** *** $as requestedWe had offered him tickets to our Opening Gala a red carpet black tie eventWhich was not responded toIn lieu of this I would like to make a few points very clear , I reiterate.
1: It was an unfortunate situation that *** *** the *** of SVA cancelled the event at the last minuteIT WAS AT HIS DISCRETION.
2: The *** of The Film Diamond Horseshoe, CANCELLED THE SCREENING -NOT NYCIFFThe film maker gave me a1pm ultimatum via email on the day of the Gala Opening on behalf of his producer -I did not see the email till later on as I was very busy trying to put together the new venue for the Opening GalaI was out all day and my iPhone was out of juiceI had assured the film maker that we would find a venue for his film which I did as well as for the other films that had to be movedIt was unprofessional of the producer to cancel all their attendees without a prior conversation with me, thus making it very difficult to stage the event as it was a joint venture, with special priced tickets.
We will send a payment to *** *** this week in good faith and request that he desists from any slanderous accusationsAs NYCIFF are in the business to help and promote film makers both Nationally and Internationally.
I hope I have made myself very clear as to our position and the pecuniary circumstances prevailing.
Best regards,
***
NYCIFF

[redacted]
[redacted]
[redacted]
[redacted]
 
Dear [redacted],
/>
In response to the complaint ID [redacted]. The [redacted] did not cancel the event hours before. The opening Gala  and next day screenings were scheduled to be at the SVA, the theatre [redacted] cancelled the event at 4pm the day prior to the Opening Gala. At that time [redacted] was undergoing emergency oral surgery and so was unable to attend to the matter. SVA have compounded the problem by with holding $4,000 belonging to NYCIFF ,this could be translated as ticket holders money.
NYCIFF at short notice had to procure alternative venues, for the Opening Gala and screenings.( This included the said screening)The film maker was in close contact with NYCIFF and was assured that an alternative venue would be procured. The day after the Opening Gala, NYCIFF contacted the film maker as a venue had been reserved. The film maker informed NYCIFF that the producer had cancelled the event, that he had informed all the attendees and wanted all tickets refunded.NYCIFF wanted to hold the event as there might be some attendees who were not apart of the film makers/producers list.However the film maker informed NYCIFF that they could not hold the event as the tickets were at a special price and it would not be an event. ( this was planned prior that NYCIFF would provide cheese and crackers ,the film maker had procured [redacted] as a liquor sponsor.NYCIFF would provide a step and repeat and red carpet for the event.
In all fairness the producer should have spoken directly to NYCIFF about his intention to cancel the event, it would have been more courteous and professional. NYCIFF feel it is their right to make such decisions. It is clearly stated in our rule  #5 -'' Once a film has been selected it cannot be withdrawn from the festival program during the event. If your film was accepted to be shown in NYCIFF 2014 you are/ or your production company,distributers etc will not be allowed to withdraw the selected film from our film festival. In the event of an exception, you will be responsible to reimburse all the costs NYCIFF has incurred in promoting the film, advertising, programs etc and any damage to our reputation as a film festival.''
At this point NYCIFF would be happy to offer Opening Gala tickets to our red carpet /black tie event, and general admission tickets to next years event; which will be from Aril [redacted] -[redacted] May 2015. We will be offering a special Latino Film Day and a China Film Day which could be of interest also.
It is the mission of NYCIFF to help film makers from all over the world and to provide a platform from which they can showcase their talents. NYCIFF is a registered business since 2010.
Best regards,
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
I only wish the other 72 people who paid would not get screwed as well.
I hope you would list in their file that there have been previous complaints and that these people are still lying in their final response.
We will never do business again with NYCIFF
Sincerely,
[redacted]

Review: NYCIFF hosted a small film festival that a [redacted] friend of ours was involved with. They were screening his documentary. We were directed to their site to purchase tickets for $52., which we did on 5.6.14 through our Chase account.The [redacted] of NYCIFF [redacted] cancelled this event for no apparent reason hours before the screening.He has refused to provide any refunds to all those who paid in advance, even though we received an email stating that we would indeed receive our money back.NYCIFF is to be avoided at all costs by the film community of New York. They are not even registered as a business with the State of New York.This is the ending statement of a recent email from their [redacted].We never got anything from any body, like your company means NOTHING TO ME Best[redacted]Desired Settlement: We would like a full refund and wish the other 72 confirmed payees would get their finds back as well.This is the email we received on May **, 2014 from NYCIFF, but they have refused a refund.On Fri, May **, 2014 at 5:49 PM, [redacted] wrote:Hello ticket holders,Here at the New York City International Film Festival we are to sad to inform you that the film The Diamond Horeshoe has been cancelled and taken from this years festival. You will automatically recieve a refund for your purcahse.We hope you will join us next time! Thank you for your time and understanding!Best,NYCIFF

Business

Response:

[redacted]

Dear [redacted],

In response to the complaint ID [redacted]. The [redacted] did not cancel the event hours before. The opening Gala and next day screenings were scheduled to be at the SVA, the theatre [redacted] cancelled the event at 4pm the day prior to the Opening Gala. At that time [redacted] was undergoing emergency oral surgery and so was unable to attend to the matter. SVA have compounded the problem by with holding $4,000 belonging to NYCIFF ,this could be translated as ticket holders money.

NYCIFF at short notice had to procure alternative venues, for the Opening Gala and screenings.( This included the said screening)The film maker was in close contact with NYCIFF and was assured that an alternative venue would be procured. The day after the Opening Gala, NYCIFF contacted the film maker as a venue had been reserved. The film maker informed NYCIFF that the producer had cancelled the event, that he had informed all the attendees and wanted all tickets refunded.NYCIFF wanted to hold the event as there might be some attendees who were not apart of the film makers/producers list.However the film maker informed NYCIFF that they could not hold the event as the tickets were at a special price and it would not be an event. ( this was planned prior that NYCIFF would provide cheese and crackers ,the film maker had procured [redacted] as a liquor sponsor.NYCIFF would provide a step and repeat and red carpet for the event.

In all fairness the producer should have spoken directly to NYCIFF about his intention to cancel the event, it would have been more courteous and professional. NYCIFF feel it is their right to make such decisions. It is clearly stated in our rule #5 -'' Once a film has been selected it cannot be withdrawn from the festival program during the event. If your film was accepted to be shown in NYCIFF 2014 you are/ or your production company,distributers etc will not be allowed to withdraw the selected film from our film festival. In the event of an exception, you will be responsible to reimburse all the costs NYCIFF has incurred in promoting the film, advertising, programs etc and any damage to our reputation as a film festival.''

At this point NYCIFF would be happy to offer Opening Gala tickets to our red carpet /black tie event, and general admission tickets to next years event; which will be from Aril [redacted] May 2015. We will be offering a special Latino Film Day and a China Film Day which could be of interest also.

It is the mission of NYCIFF to help film makers from all over the world and to provide a platform from which they can showcase their talents. NYCIFF is a registered business since 2010.

Best regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Dear Sir,

The response from NYCIFF is a complete fabrication of the truth.

Please note, this cancellation occurred approximately 40 hours before the screening and where the event was to have taken place. The Director of the SVA stated that NYCIFF was cancelled at his theater due to the festival "not meeting it's contractual obligations". Read into that what you will, but for me that meant the NYCIFF never paid them.

I then received an email from NYCIFF stating that we would indeed be refunded all fees associated with our purchase of theatre tickets for this event.

Obviously this never happened and NYCIFF suddenly refused to refund any tickets whatsoever.

We demand that NYCIFF be put on notice as not someone to do business with.

Needless to say... we will never associate with their organization again.

Sincerely,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

NYCIFF has decided to refund [redacted] $52 as requested. We had offered him tickets to our 2015 Opening Gala a red carpet black tie event. Which was not responded to. In lieu of this I would like to make a few points very clear , I reiterate.

1: It was an unfortunate situation that [redacted] the [redacted] of SVA cancelled the event at the last minute. IT WAS AT HIS DISCRETION.

2: The [redacted] of The Film Diamond Horseshoe, CANCELLED THE SCREENING -NOT NYCIFF. The film maker gave me a1pm ultimatum via email on the day of the Gala Opening on behalf of his producer -I did not see the email till later on as I was very busy trying to put together the new venue for the Opening Gala. I was out all day and my iPhone was out of juice. I had assured the film maker that we would find a venue for his film which I did as well as for the other films that had to be moved. It was unprofessional of the producer to cancel all their attendees without a prior conversation with me, thus making it very difficult to stage the event as it was a joint venture, with special priced tickets.

We will send a payment to [redacted] this week in good faith and request that he desists from any slanderous accusations. As NYCIFF are in the business to help and promote film makers both Nationally and Internationally.

I hope I have made myself very clear as to our position and the pecuniary circumstances prevailing.

Best regards,

NYCIFF

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I only wish the other 72 people who paid would not get screwed as well.

I hope you would list in their file that there have been previous complaints and that these people are still lying in their final response.

We will never do business again with NYCIFF

Sincerely,