New York Datacomm

The client signed off on the order on FridayWe completed the installation by 9am TuesdayNo other flooring store the client checked with could get installed in that time frameWe apologize for any problems this may have caused, but feel it was installed in an acceptable time frameWe do not feel this warrants any refund

Very surprised [redacted] seemed very nice with our workTo catch you upMr [redacted] came in to have carpet doneHe wanted it installed Friday, next dayWe explained we were booked and the earliest we could squeeze in was Monday or TuesdayHe decided to go elsewhere because we couldn’t do soonerAfter checking with other flooring stores, he reconsidered and went with usWe booked for Monday explaining that it possibly could go TuesdayAt 4pm Monday he came in needed carpet put in then because he had a showingWe lined up an installer to do that nightIt was running too late for [redacted] , so he asked our install to come back to finish in the morningWe were back there at 7:30amWere sorry he lost for potential buyer on the selling of his houseIt was brought to my attention that he sold his house that day, so not sure the issueThe installer took pictures of the install and it was perfectThe first I heard about the scuffed paint and bureau was your emailI talked to the installer and Mr [redacted] never mentioned to him eitherOnly after we would not give him a refund for the install timing.I will be happy to meet with himScuffed paint is to be touched up by the client after installHe can also send me pictures of the bureau, but am curious why this was never mentioned before

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below That does not change the fact that your people did the install on this building.? Regards, [redacted] ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.In addition to Classic Flooring not installing the carpet as paid for on Monday, and my having to pick up and deliver the carpet, the installer damaged a new wall and a bureau during the installationThe wall needs to be repainted and the bureau needs to be replaced.Another company was available to install carpeting on Tuesday, but I went with Classic Flooring since they promised a Monday installationClassic flooring did not install the carpet on Monday as they promisedNine showing were scheduled and only were able to be rescheduledI lost potential buyers.
Regards,
*** ***

The client signed off on the order on Friday. We completed the installation by 9am Tuesday. No other flooring store the client checked with could get installed in that time frame. We apologize for any problems this may have caused, but feel it was installed in an acceptable time frame. We do not...

feel this warrants any refund.

Very surprised.  [redacted] seemed very nice with our work. To catch you up. Mr. [redacted] came in to have carpet done. He wanted it installed Friday, next day. We explained we were booked and the earliest we could squeeze in was Monday or Tuesday. He decided to go elsewhere because we couldn’t do sooner. After checking with other flooring stores, he reconsidered and went with us. We booked for Monday explaining that it possibly could go Tuesday. At 4pm Monday he came in needed carpet put in then because he had a showing. We lined up an installer to do that night. It was running too late for [redacted], so he asked our install to come back to finish in the morning. We were back there at 7:30am. Were sorry he lost for potential buyer on the selling of his house. It was brought to my attention that he sold his house that day, so not sure the issue. The installer took pictures of the install and it was perfect. The first I heard about the scuffed paint and bureau was your email. I talked to the installer and Mr. [redacted] never mentioned to him either. Only after we would not give him a refund for the install timing.I will be happy to meet with him. Scuffed paint is normal to be touched up by the client after install. He can also send me pictures of the bureau, but am curious why this was never mentioned before.

Several month ago Classic Flooring stopped doing business with KBS due to credit reasons/lack of payment on there part.[redacted]/Owner

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or...

concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
That does not change the fact that your people did the install on this building.?
Regards,
[redacted]