New York Downtown Marriott

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Marriott overlooked the fact that the investigation was not launched until I notified them weeks later after my initial complaint This negligenceis out of policy in which the policy claims, and two out of scope of reasonableness for appropriate customer service and security I still wish to be made whole from this situation and for another investigation to be launched There is no evidence that any changes were put into place to ensure similar situations do nor occur, nor any, expressed admission of wrongdoing from staff in relation to this investigation[Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We are always disheartend to hear that a valued guest is unsatisfied with any part of their stay and do take any and all claims reported seriouslyWe investigate all claims immediately and with due
dillegenceWhen we were notified two days after the guests departure of his lost item a throrough investigation was conducted both on property and at the corporate level and found no evidence of negligenceWe are very sorry that we were unable to find this lost item for the guest

To Whom It May Concern;
With regards to this customers complaint of his missing shirt (***) a full and complete investigation was initiated and conducted as soon as the matter was brought to our attentionThe investigation disclosed no wrongdoing or culpability on the behalf of the hotel and its’ associatesA review of the original investigation shows that there is no valid reason for the case to be reopened or for a new investigation to be initiated
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New York Marriott Downtown ** *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: Marriott overlooked the fact that the investigation was not launched until I notified them weeks later after my initial complaint.  This negligenceis out of policy in which the policy claims, and two out of scope of reasonableness for appropriate customer service and security.  I still wish to be made whole from this situation and for another investigation to be launched.  There is no evidence that any changes were put into place to ensure similar situations do nor occur, nor any, expressed admission of wrongdoing from staff in relation to this investigation. [Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: Upon the closing of my 2 week stay at the Marriott Hotel, I noticed that my white dress shirt was missing. I immediatly contacted staff concerning the issue. I even made a lost report with the security staff. However, there was no formal investigation into the matter. I had to call the hotel late April or early May after weeks had gone by and no follow-up to the incident. I had previsouly filed a report stating that either the room service or bell hop staff had taken my shirt. This claim was made as I had not worn this shirt during my stay. And two, I kept my clothes in air tight travel bags. During my last day at the hotel, I left my suitcase with the concerige and bell hop staff as I was going to return for them, once I was finished with business affairs that morning. When I returned to [redacted] later that evening, that's when I discovered that my white dress shirt was missing. I vividly recall packing the shirt as I had saw it during my time in the hotel. I believe my shirt was either taken by the house keeping staff or the bell hop staff. I'm not only filing this complaint for missing/stolen shirt, but also for negligence. The security staff was provided prompt notice that my shirt was missing and did not promply investigate this matter. As a result of the time gap, this incident could have led to further improper behavior, erroneous administration of the details collected, and malfeasance. In all, I wish to be made whole from this issue and be provided the full cost of a new Tommy Hilfiger dress shirt, $75.Desired Settlement: I wish to either recover or my shirt or be provided the money to recoup my loss.

Business

Response:

We are always disheartend to hear that a valued guest is unsatisfied with any part of their stay and do take any and all claims reported seriously. We investigate all claims immediately and with due dillegence. When we were notified two days after the guests departure of his lost item a throrough investigation was conducted both on property and at the corporate level and found no evidence of negligence. We are very sorry that we were unable to find this lost item for the guest.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: Marriott overlooked the fact that the investigation was not launched until I notified them weeks later after my initial complaint. This negligenceis out of policy in which the policy claims, and two out of scope of reasonableness for appropriate customer service and security. I still wish to be made whole from this situation and for another investigation to be launched. There is no evidence that any changes were put into place to ensure similar situations do nor occur, nor any, expressed admission of wrongdoing from staff in relation to this investigation.

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To Whom It May Concern;

With regards to this customers complaint of his missing shirt ([redacted]) a full and complete investigation was initiated and conducted as soon as the matter was brought to our attention. The investigation disclosed no wrongdoing or culpability on the behalf of the hotel and its’ associates. A review of the original investigation shows that there is no valid reason for the case to be reopened or for a new investigation to be initiated.

New York Marriott Downtown