New York Health and Racquet Club

Following my membership with these cowardly thieves, I terminated my membership properly.

They then stole 200 dollars from me, by taking unapproved payments and refusing to refund them, or even discuss them.

I was left with no way to get home or eat when they drained my account, after I had ended my membership 4 months before, and they basically said screw you and did not refund me.

Then they stole again.

This horrific money grubbing company has zero integrity - and still has not refunded the funds they stole from me, which have destroyed my efforts at timely rent payments, causing increased burden.

They have stolen 200 dollars from me. And I have incurred 85 dollars in other fees because of their thievery.

This company is flat out not worth using, it's a [redacted] poor product with worse service - and they will steal from you when you leave, then never refund it.

Review: I bought a package in April 2012 for $500 for 10 half-hour swimming lessons. I believe I got a discount while signing up and the amount I paid was $472.50. I have my credit card statement. This was at the [redacted] location of New York Health & Racquet Club (NYHRC), [redacted] (at [redacted]), [redacted].

The club was unable to find me an instructor and whoever was there gave me one lesson (which they said was a trial/sample lesson to see if I got along with the instructor and liked their teaching style). These instructors left the club. The club never responded to any of my requests in a timely manner and I was mistreated and they kept me going round in circles. My company sponsored our gym membership and I was laid off last year. So my gym membership expired at the end of December 2013. I did not renew my gym membership as I am unemployed.

I am fed up of dealing with the rude, unprofessional and inefficient people at NYHRC. [redacted], the gym person who said he was in charge (at [redacted]), apologized for the way I had been treated the past few years and promised to set things right. He verbally promised that I would get the money refunded to me. Then he was away for a while to get some surgery and after he returned he started avoiding me and asked me to contact their corporate office.

I have been dealing with a lady called [redacted]. Below is her response to me. I find this unacceptable, outrageous and equivalent to daylight robbery. I want my money back. I would have loved to have actually received proper swimming lessons. But, they couldn't arrange for anything for me in two years and kept stalling and making me go back & forth and in circles. I am now fed up of NYHRC and do not trust anyone there.

Email from [redacted]:

"Unfortunately, as per your contract agreement, any services such as massages, personal training, swim lessons etc., are only valid when a membership is in effect

& any unused balance (or sessions) are nonrefundable.

You purchased these 10 half hours (5 hours) on 4/**/12. You were a member until 1/*/14. I'm really sorry that you did not complete those sessions within that

time."

This is her contact information -

Member Services

New York Health & Racquet Club [redacted] O: ###-###-####

F: ###-###-####Desired Settlement: I just want my money back and do not want to ever have to deal with NYHRC again.

Refund amount: $472.50

Business

Response:

I've been out of the office for 2 weeks due to illness. I am sorry for any delay

in getting back to you regarding the case #[redacted].

I spoke to the people involved at our [redacted] Club. I looked at all the records

in order to be fair to [redacted].

I've enclosed a covering letter & additional information regarding the cost, the used

lessons, & the expiration date of [redacted]s contract.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did not pay close to $500 to NOT learn and NOT take the swimming lessons I paid for. I wanted to learn how to swim. NYHRC had/has a lot of employee turnover and internal issues. [redacted] told me this himself in February 2014 and apologized for all the improper business practices they subjected me to. Every swim instructor I had quit NYHRC and I was shuffled around with no proper training or continuity in lessons.

Please ask them to take responsibility for their poor management and customer service skills and reimburse me. This amount means nothing to them, but to me as an individual, it is a lot of money. I never got the service I paid for, the right thing to do is give me my money back.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I joined this Gym's Great Neck location in September of 2012 and prepaid a 27th month membership.In September of 2013 the gym closed....I have tried reaching corporate office for prorated refund and and cant get a response. I either get a voice mail with mailbox full or when I do get to a place where I can leave a message , I dont get an answer from that part of the company.I also dont get a response from my email.As of now this company has stolen my money and I cant even speak to anyone. I had heard recently that they may lose their Great Neck lease. Whether they choose to not renew or lost lease I dont know but I do know they took money for services to run through end of 2014 when they knew their lease could well expire in September of 2013.Desired Settlement: I would like a prorated refund for unprovided services.I paid $999 for 27 months of service and received 12 so I would like 15/27 of my money back approximately $555

Business

Response:

To Whom It May Concern:

[redacted] was a member of our Great Neck Club. We closed that club due to the loss of our lease on 9/**/*3. On *0/**/*3, we processed a refund of $559.05 back to the same amex # that [redacted] used to purchase the membership.

On *0/*/*3, we sent a confirmation e-mail to [redacted] at e[redacted].

I've enclosed a printout with the dates of communication with [redacted]. I've also enclosed the printout showing the refund of $559.05.

If any additional information is required, don't hesitate to contact me.

Review: The compliant centers around what I believe to be an inadequate refund by NY H&RC ("HRC') to consumer, [redacted]. I believe I am owed an additional - $133.43

Events

- I joined NY Health & Racquet Club – Great Neck, NY location – around 2005;

- The membership was $999 for 24 months ($41.63 per mo.). I renewed several times after that date;

- In 2011, I injured my knee and froze my membership (under terms of contract) for 4 months (provided doctor's note to HRC);

- H&RC was presented with the note and accepted the freeze; Hence, I only had use of the facility for 20 months – not 24 months;

- When I renewed my membership on 6/**/2012 through 12/**/14 – I have Contract & Receipt - NY H&RC gave me: 4 months credit for the knee / 2 months promotion / 24 month membership – through DECEMBER 2014;

- Somewhere in the August 2013 time, HRC informed all members that the Great Neck lease would not be renewed and the Great Neck club would close on September **, 2013. I Spoke to manager at Great Neck and was told I would receive $624.38 (15 months left on contract x $41.63);

- With 15 months left on my contract - NY H& RC refunds only $490.95. HR&C did not credit my four months and HRC doubled counted. I had 15 months left remaining on my contract (at $41.63 per month) of the 24 months - $624.38 - $490.95 = $133.43; I paid for 4 months which I did not receive under the previous contract;

- When I tried to explain that I am out 4 months – I was basically told we are busy refunding 2,000 members and “it is what it is. Go ahead and complain to the Revdex.com and Attorney General. You think I care” - [redacted]Desired Settlement: Refund of $133.43

Business

Response:

To Whom It May Concern:

This letter is in response to [redacted]'s complaint. [redacted]'s previous contract had expired 5/**. When he joined on 6/**/12, he was given 6 additional free months.

As per [redacted]' s signed contract, free time added to a contract is not considered when calculating any refund that is due. He mentions that he was given some additional months due to an injury in 2011 . That time would have been added to the contract which he had at that time.

Since our club closed on 9/**/13, as a good will gesture, we did consider any free time that was given to all those members. [redacted] paid $999.00 for 30 months (913 days) which is $1.09 per day. The membership was in effect from 6/**/12 to 9/**/13. We refunded for the 457 remaining days. The refund amount was $498.95.

I've spoken to [redacted]. He wants us to calculate the refund based on 24 months (730 days). This would make the daily fee $1.37. He wants the remaining 457 days based on that amount. This would make the refund amount $624.03.

Unfortunately, [redacted] cannot have it both ways. If we calculate based on 24 months, then the free time is not considered. The refund would be based on 273 remaining days for a refund amount of $373.60.

I've enclosed a copy of the contract. I've marked the part which states that free time is not considered.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

December 20, 2013

Review: I purchased a personal training package at New York Health and Racquet Club, and after using two of the 30 sessions, was diagnosed with a stress fracture in my hip and ordered by my doctor, via a doctor's note, not to do any sort of exercise until further notice. I submitted my doctor's note to the club and asked for a refund of my unused personal training sessions, because their contract deems injury a right to cancellation. They will not grant me a refund and have been fighting me on this issue since March.Desired Settlement: I believe NYHRC has the responsibility to refund me $3,000

Business

Response:

I'm replying to the complaint made by [redacted]. I've enclosed the Doctor's letter she presented---the usage report which shows that she continued the exercise until she canceled her membership on 6/**/15. She continued doing the same exercises & usage as she always did.---Our records show that she used 13 out of the 30 personal training sessions that she had purchased on 12/**/14.--- The breakdown which shows the dates & the trainer she worked with to use those 13 sessions.--The cancellation request she sent on 6/**/15. Last of all, the notice that [redacted] is taking us to Small Claims Court. Whenever someone presents us with a Doctor's note & is canceling their membership & needs a refund for the unused personal training sessions, there usually is no question. The problem that we have with this former member is that she presented that letter after her trainer left our employ. She did not want to train with anybody else. She also continued with her regular exercise schedule. She also claimed that she used 2 sessions when in reality 13 sessions were used. Because of these circumstances, we had no choice but to deny her request without closer scrutiny. We are going to see [redacted] at Small Claims Court on 10/*/15. We'll present our case & douments. We will try to get this resolved. Best regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

There are three issues at hand here.Firstly, the records that NYHRC provided, that they believe show that I resumed a normal exercise routine, show only that I checked into the gym facility. As I stated previously in an email to Mr. G[redacted], I did continue to use the HRC facilities after my diagnosis, but only to use the showers. I believe that paying a monthly membership fee allows me that privilege. I don't know how else to prove that I was not exercising except for to say that I was on crutches, which anyone working the front desk at [redacted] can confirm. If my doctor's note exempting me from personal training sessions also prohibited me from using the gym's facilities, then that is a different conversation.Secondly, I was under the impression that I had only used two of my thirty sessions from my package because that's what I had been told by one of the staff working at the front desk. If NYHRC's records show I used 13 of those sessions, then I can't dispute that - but it still means that there were 17 sessions I did not use. I would like to be reimbursed for those 17 unused sessions. Thirdly, it is completely coincidental that I was diagnosed with the stress fracture around the same time that the personal trainer left the employ of NYHRC. From the very beginning, HRC has made this about the personal trainer leaving, even after I submitted the doctor's note; I declined the offer to train with someone else not because I didn't want to, but because I was unable to. To suggest otherwise is to call not only my integrity into question, but also the integrity of my doctor. I did not make up this injury, nor did I ask the doctor to lie for me. I, too, hope that we can resolve this issue.[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I tried to check [redacted] usage. From what I understand is that she came on crutches during March & that after March, nobody seems to remember crutches. I'm also getting conflicting regarding the usage of the gym. As a member, [redacted] can use or not use whatever facility she chooses. Usually members "freeze" or cancel their membership if there is an injury. At our [redacted]. Club, the showers are in the basement area with lots of stairs. It seems costly & dangerous to just use the club in that manner. I'm not judging [redacted] integrity. I'm getting various accounts. I'm glad that [redacted] initiated the small claims court case for 10/*/15. I'm sure everything will get sorted out at that time & this will be settled. Sincerely, Heidi K[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:When I initially inquired about canceling or getting a refund for my personal training package, I was not informed that freezing my account was an option. I had every intention of continuing my membership and using the gym equipment and machines when I was able to resume a normal exercise routine, so I certainly would have frozen my account had I known that I could do so. When I was diagnosed with a stress fracture by [redacted], he ordered me to use crutches for four weeks, but to refrain from "any type of exercises...until further notice" so it does make sense that after the month of March, none of the staff remembers seeing me with crutches; at that time I was able to walk, but still was unable to exercise. During that time, I continued to use the gym exclusively to shower. It was inconvenient to negotiate the stairs, however since I continued to pay membership dues, it was my right to do so. It is still my hope that we can come to an agreement on this issue.

Sincerely,