NEW YORK LIFE INSURANCE

Have you heard from the company? Yes - sent shippig notiication of April 3, Still waiting on receiving the packageTracking number provided, however, haas not been updated since April 5, Hopefully, I will receive thiis package soon.Are you satisfied with the company's efforts to resolve this matter? Yes Thank you

BMW Charletsville VA
Didn't do anything they said they would do after signing on the bottom line
Sold a used car-- (non BMW ) to a family with two young children that had the back breaks totally worn out.Only had one key to the car.Didn't hook up ** radio.Vibration in tires that they didn't fix as promised
Didn't detail car as promised.When sales manager was confronted about problems was told it wasn't part of the deal.In my opinion--NOT A GOOD PLACE TO BUY A CAR

Have you heard from the company? Yes - sent shippig notiication of April 3, 2017. Still waiting on receiving the package. Tracking number provided, however, haas not been updated since April 5, 2017. Hopefully, I will receive thiis package soon.Are you satisfied with the company's efforts to resolve...

this matter? Yes Thank you.

Hi[redacted], Thank you for the opportunity to reply.  Customer satisfaction is our top priority, and while we are sorry that [redacted] is not happy, my dealership handled this matter properly. [redacted] saw the vehicle on [redacted], which is an independent consumer...

resource website that is not managed by my dealership.  She saw the vehicle incorrectly listed on [redacted] from her home in[redacted], and called us to get more details about the vehicle.  I spoke to [redacted] personally to address any confusion.  We discussed that when she saw the [redacted] listing, the car was not physically at our dealership, but out having needed reconditioning before we put it in inventory.  At that time I told her that we would not be determining the exact selling price until we saw the completed product.  As she mentioned in her complaint, there were other similar vehicles available for sale, many closer to her location, that were priced thousands of dollars more than our eventual asking price.  The original listing on [redacted] was clearly an error and not misleading.  [redacted] is located thousands of miles from our dealership and was unharmed by this listing error.  There error was quickly clarified with little inconvenience to her.  Upon notification of the incorrect pricing we took the necessary steps to have it corrected at the third party website Sincerely, [redacted]BMW of Charlottesville[redacted]

I walked in with my son Wed 6/8 to drop off his ** for service.
Stood at the service attendant's desk for over 5 min with no acknowledgement or greeting.
Once we were acknowledged, he took my son's information and said he would call when service was complete.
Later in the afternoon, I told my son to call to check on the service. He was told the car was going through the car wash. NO ONE ever called to discuss what was found to be wrong or that service was complete.
My husband is a previous Crown customer. New staff seems to have NO desire to build relationships or sell cars. If they did, they would focus on improving relations with ALL of their customers - even those with older vehicles.
I will NEVER recommend this dealership to anyone.
Richmond may be an hour away, but their customer service is FAR superior.
Though, ultimately, I will always send people to [redacted].
Their service department is first class.
Most of the time they are greeting you at your car before reaching their office, and always personally greet you - that is common courtesy after all.

Review: I filed a life insurance claim for my grandma. They started an investigation with ics Merrill. They said it would take 45 days, it's been 4 months.

I purchased life insurance for my grandma on 3-11-11. About 6 months later she was diagnosed with caver for the first time. She passed away February 6,2013. They said it was within 2 years of the contract so they started an investigation with ics Merrill. I met with [redacted] wood area rep for Ics Merrill. After that amber mounger contacted me from the main office in Texas. It's been months of investigation and signing numerous papers and they still keep delaying me.Desired Settlement: I am requesting to fulfill their agreement of the face value of the contract.

Business

Response:

Business' Initial Response

Your emailed dated June 26, 20123 to [redacted] has been referred to me for a reply.

We were notified on February 19, 2013 that our insured passed away. On April 9, 2013, we received a death certificate and our claim forms completed by teh beneficiaries. Letters were sent to the beneficiaries on April 16, 2013 explaining a claim was being made within the two year contestable period of the policy and it was necessary for us to conduct our usual inquiries. We requested a statement from the beneficiaries and began ordering the medical records necessary for our inquiries. Letters were sent to the beneficiaries on May 17, 2013 and June 18, 2013 letting them know the claim was till under review, as we were awaiting additional medical records for review.

We are happy to let you know our inquires have been completed and the claim has been settled as on July 1, 2013. New York Life strives to provide excellent service in all of our interactions, especially when a claim has been filed.