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New York Locksmith Networks, Inc.

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Reviews New York Locksmith Networks, Inc.

New York Locksmith Networks, Inc. Reviews (5)

"Good Day,    We understand how the discrepancy with which company actually provided service could have occurred and since our technician was indeed on site in a show of good faith and an effort to move forward and have this complaint resolved and removed, we are currently in conversations...

with [redacted] and have agreed to send a technician to repair the door. We are now waiting on [redacted] to coordinate a day and time when the tenant is available to have the repair assessed and completed. --     Leslie J[redacted] Office Manager New York Locksmith Networks, Inc."

I am writing this response to let you know that yesterday right after I received the call from [redacted] and he resent me the email of the customers complaint towards our company. I never received the first initial email.  I contacted the customer [redacted]  on October initially...

2014 by phone and arranged an appointment for the same day in order to create a three button remote for her vehicle as she requested. This was completed on October [redacted] 2014 The customer stated that she was completely satisfied and that she would assist in removing the complaint that was initially created by her. Please advise of the removal of this complaint as well as let me know if there is anything else that I may assist with. Please contact me by phone whenever sending me an email regarding consumer complaints. I may be reached at ###-###-#### or my cell ###-###-####.
Thank you 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Review: New York Locksmith Networks, Inc. Was contacted on Friday May *, 2015 in the evening by my tenant to open the master bedroom door. After speaking with many other locksmiths, they told me that the only way to get into this bedroom with this type of lock, was to drill the cylinder out and open the door open. The tech that was sent to my apartment tried to jimmy the door open which he was directed not to do. Once I received notification from my tenant it was too late. I have reached out to the owners of the the company MIKE,BEN, And LESLIE very rude individuals, and took a very defensive stand) There is damage to my apartment and I need them to fix the problem or I will be furthering this complaint. Not only did the guy charge for the service call after damaging my property he took cash!Desired Settlement: FIX WHAT THE COMPANY DAMAGED

Business

Response:

"Good Day, We understand how the discrepancy with which company actually provided service could have occurred and since our technician was indeed on site in a show of good faith and an effort to move forward and have this complaint resolved and removed, we are currently in conversations with [redacted] and have agreed to send a technician to repair the door. We are now waiting on [redacted] to coordinate a day and time when the tenant is available to have the repair assessed and completed. -- Leslie J[redacted] Office Manager New York Locksmith Networks, Inc."

Review: On the [redacted] of September at 6:26 p.m., I called for lockout/loss key service for my BMW X5. I called, ###-###-#### | BMW Car Keys. A woman quoted me a price of around $150 for a new key. I received a call back at 7 p.m. from a [redacted] from ###-###-####. He arrived around 8:30 p.m. He said that BMW only allowed four keys to be made for each computer in the cars and that if this made more than four the key would not work. He came and cut a key and was able to open the doors. However, he said the key would not start the car and that he had to go get another computer, which would cost $290. He took the key and said he would return in an hour. His girlfriend who drives taxis in [redacted] had met him there.

Well, two hours passed and it was around almost 11 p.m. and I was going to call and tell him to forget it. But, I decided to look inside my car under the steering wheel. I notice that there was a black casing loose, a wire which looked as if something had originally been plugged into it and there were screws on the floor. It appeared to me that something had been removed. So, I decided to wait for him.

In a few minutes he came back. I let him put the computer back and get the key working and he said that if I found the key that I lost that it would also still work. When asked him where my original computer was he said at the shop in [redacted]. I told him that he had not indicated to me that he was taking my computer but only that he was going to get a new one. He then said that they turn then in for a $10 refund.

When it came to payment, he said it can be card or cash. He said if I paid cash no taxes added, but with a card cash would be added. I told him I would pay with AMEX. He them proceeded to pull out a receipt book. I asked if he were going to write the card info down. He said, "Yes." I told him I thought he was going to use a machine and that I prefer not to have my information written on paper. He said he would accompany me to an ATM.

We went to the [redacted] on [redacted]. I made the withdrawals at 11:16 and 11:20 p.m. I gave him the cash and he gave me a receipt from

New York Locksmith Networks Inc., [redacted]###-###-####, ###-###-####.

At 11:35 p.m., I called [redacted] and asked him to please return my computer to me, as I had not been informed it was removed nor given permission for it be removed.

He told me would check with the [redacted] shop and get back to me.

On Friday, the [redacted], I missed a call from [redacted]'s ([redacted]) number. I explained to him that I had checked with BMW and was informed that it is the keys and not the computers that get programmed. When I called back I got his voicemail and left a message. I called several times and was never able to get him. We did text back and forth. I explained to him the situation and stated that if he could not return my computer, then I would accept a Remote Key in exchange.

He texted back, "Ok np." Two minutes later he texts me ###-###-#### and then, "Please call this # he will give you more details thanks." I inquire as to whose # it is, he replies "[redacted]" and I then let him know that the call went straight to voicemail. We texted back a forth.

I did finally receive a call back and I explained my complaint. The person says that it's not a new computer but a new chip. I again explain that the technician and the receipt both indicated "got a new computer to reset 2006 X5 BMW." He continued to repeat what he said and I restated that my receipt states "got a new computer…" and has no mention of a chip nor did [redacted] mention a chip that night nor when I asked about where my computer was. The [redacted] said that he'd call me on Monday when the boss was in.

I decided to call the numbers on the receipt. I was transferred to a female "[redacted]" who took the information and said she would look into it. Our call was disconnected and I decided to wait a bit to give her time to research the issue. I called back and the call was disconnected again. The next time I called back, the person who answered said that she did not know of any female [redacted]s and would put me throughout to [redacted].

[redacted] answered and immediately tole me that I had a key and could drive my car so there should not be any problem. I questioned his tone and that he had not heard what I wanted to say. He replied that he had read the notes and knew what the issue was and that he did not see any reason for me to complain. He was abrupt. told me he had people coming in and out of his office, and would call me on Monday when the boss, [redacted], was in the office.

I waited until today, Wednesday, September [redacted], to call back. I asked for [redacted], the [redacted], and was told that [redacted] is the [redacted]. Reluctantly, I spoke with [redacted] or rather tried to speak with [redacted]. He said that I had it all wrong about what he said. He said that if I wanted to talk then he would hang up, which he did.

I called back to get the his full name and license number. I was on hold for almost 10 minutes. I called back and was given [redacted], but I see that the registrant is [redacted]. The license number I was given is [redacted].

When I called the ([redacted]) number [redacted] had given me because I wanted that [redacted]'s name. I asked to whom I was speaking and the person identified himself as [redacted] or [redacted].

While the address differs from the one listed with Revdex.com, the additional numbers are the same two that are on the receipt.Desired Settlement: I would like then to issue me a remote key. It is the three button key that allows for remote access and unlock the trunk, etc.

Business

Response:

I am writing this response to let you know that yesterday right after I received the call from [redacted] and he resent me the email of the customers complaint towards our company. I never received the first initial email. I contacted the customer [redacted] on October initially 2014 by phone and arranged an appointment for the same day in order to create a three button remote for her vehicle as she requested. This was completed on October [redacted] 2014 The customer stated that she was completely satisfied and that she would assist in removing the complaint that was initially created by her. Please advise of the removal of this complaint as well as let me know if there is anything else that I may assist with. Please contact me by phone whenever sending me an email regarding consumer complaints. I may be reached at ###-###-#### or my cell ###-###-####.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

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Description: LOCKS & LOCKSMITHS

Address: 15 Great Neck Rd Ste 8, Concord, California, United States, 11021-3334

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