New York Methodist Hospital

Review: I visited the emergency with a health emergency regarding unhealthy discoloration of my top and bottom lips. At the time I was not covered under my mothers insurance, I was out of solutions and my only option was to go to the emergency room. Once there I waited to be seen by a doctor, but was told my emergency was not an emergency and he could not treat me and for me to go to my private doctor. Naive of me I listened and was given a prescription from the same doctor who told me it was not an emergency and he could not treat me and to go to my private doctor for such matters. When arriving home I realized the prescription was for some sort of skin rash, which I did not have. That is when I realized I was conned by the doctor. He wrote off a prescription so he can say he treated me and get paid. Until this day I do not know what it was exactly I was suffering from. It cleared up on its own after 3-4 months, and the prescription was never filled. Now I am dealing with harassing phone calls from the collection agency. For months I tried to speak to the hospital and let them know what had happened, but because the doctor put me down as a treated patient, they will not allow me to appeal it.Desired Settlement: bill discarded

Business

Response:

To whom it may concern: This email is in response to a letter received from the Revdex.com on 7/*/15 regarding a patient of New York Methodist hospital. Patient [redacted] was seen in the Emergency Room on 12/**/13 and triaged. While in the ER the patient received treatment for two different medical issues. The Attending in the ED signed off on the Clinical discharge summary, referred the patient to two different clinics and provided her with a prescription. As a general practice, all Self Pay patients seen in the Emergency Room are referred to an outside agency for collection. The patient's total bill was $1,082.97 which is the standard ER level charge. Due to the patient's hardship NYM/the collection agency provided her with a discount of Charity Care in the amount of $451.31 leaving her with a balance of $630.66. This is not a issue of billing fraud as the patient seems to be alleging. Our records indicate services were provided, therefore the patient is responsible for her remaining balance. Thank you, Melanie W[redacted] Compliance Coordinator New York Methodist Hospital [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

When I seen the ED I was specifically told the discoloring of my lip was "not an emergency, I could not be treated at the moment, and for me to go see a primary care about the situation." He was in the room all but 1 minute and left out and came back in with print outs of a prescription for a skin rash and information on a skin rash. 1. I was in for discoloring of my bottom lip, that has nothing to do with eczema or a skin rash. 2. If it "weren't an emergency or it could not be treated at the time", why did he prescribe me anything. I went into the ER worried and confused, and left out of the ER twice as worried and three times more confused. Until this day I am still unsure as to what was causing my bottom lip to turn completely black, I was not helped at all or even educated on the possibilities of what it was or what it may be. I continued to have the discoloration for 3 months. The hospital can check their records, I never went to fill the prescriptions because it was irrelevant to my issue and I did not have a rash. be I was told it was not an emergency for him, and that he could not treat me. Yet it was filed that I was treated for medical issues, now that is fraud.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by New York Methodist Hospital regarding complaint ID [redacted].Sincerely,