New York Moving & Storage Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Review: Dear Revdex.comI would like to lodge a written complaint about "New York Shipping company" located at Corporate Office-----------------[redacted]Tel. ###-###-#######-###-####T.F. [redacted] (###-###-####)Warehouse----------[redacted]Tel. ###-###-####Complaint : I had shipped all my house hold articles through the above company. I had declined insurance of articles.The items were packed both by me and the company, basically all the house hold articles such as clothes, kitchen utensils were packed by me and all the heavy articles such as my china cabinet, dining tables, and coffee table were packed by them.when items reached the destination three items that were packed by them were broken and when I asked what would they dothey tell me that since I do not have insurance there would be no claim.what I would like to ask here is the packers and movers should have there own insurance, like the vehicle 3rd party insurance which should pay something as compensation. This is not about insurance, but responsibility of the packers which they guaranteeabout safe delivery and its lost. I would not be here if the items packed by me were broken as I claim responsibility.Can Revdex.com help me with this case please?I am attaching all the documents that would require for you to take up the case.The reference no. for this service is # [redacted]Desired Settlement: I would like the company pay for the irresponsible packing for these items and have them fixed at the desitination.[redacted]

Business

Response:

To whom it may concern:Thank you for your question to verify if you can claim for damages despite declining to insure your cargo and signing a waiver. Generally speaking, by signing the waiver form you're confirming you cannot hold the company liable for damages and or loss for any reason. The waiver would clearly indicate, that by failure to take all risk coverage on you're cargo, you're not covered, nor can hold the company liable. Moreover, this would be indicated on the terms & conditions of the company signed by you. Although we will need more details to look into the particular claim, generally speaking, this is correct, as this is indicated on your signed waiver form. Regardless of who packed what and how it got damaged, all risk marine insurance covers it from door to door, if signed and paid for. There's no way to know when and how it was damaged, as it could of very well been damaged during rough customs inspections, while being inspected, and therefore has no reflection on packing and or who packed what item, hence the importance of insuring the cargo when shipping across oceans. We would be very happy to assist you further, please feel free to call us today to provide more details and to sort it out. Thank you and wishing you all the best

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

All I believe that when I hand over some of my belongings to someone to deliver I expect some responsibility. , They did a good job on most items but these boxes which were packed by them (list attached) were damaged. Yes its always very difficult know the truth.

All I know is customer is always hurt, verbally they say items will be shipped immediately but it reached after 3 months. its marketed at 8 weeks their are so many things which are not documented, if this is the final answer I have no choice but to accept. All I can say their is immense dissatisfaction on the marketing people showcase things vs the actual work that's conducted.Yes agreed their are many layers in handling.[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,