Initial Business Response / [redacted] (1000, 6, 2015/11/30) */ From: @hpfurnituresales.com Sent: Monday, November 30, XXXX X:XX PM To: [redacted] Subject: Case # [redacted] Hi Mr [redacted] I am responding to you regarding our customer, [redacted] in McMurray, PA The order was placed on 9-25-She ordered a piece TV Console made by [redacted] She received her delivery on October 22nd and refused all pieces because there was a small knothole on the Left Pier and packing marks on the console The defective pieces were returned to us by [redacted] and they were repaired and inspected before reshipping She received her second delivery November 17th and opened only one box and refused the whole shipment a second time All pieces have been inspected again and are scheduled to deliver December 7th I assure you that High Point Furniture Sales as well as [redacted] is doing everything within our power to give this customer quality furniture and service Sincerely, Larry C [redacted] President Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/12/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will reserve the right to keep this matter open until acceptable delivery has been madeAs of now, another delivery is scheduled for December 7thWhen that delivery is made, I will take photos of anything defective and forward to substantiate the premise that what has been delivered, to date, has been second quality and not what I ordered
Initial Business Response /* (1000, 6, 2015/11/30) */
From: @hpfurnituresales.com
Sent: Monday, November 30, XXXX X:XX PM
To: [redacted]
Subject: Case # [redacted]
Hi Mr. [redacted]
I am responding to you regarding our customer,
[redacted] in McMurray, PA.
The order...
was placed on 9-25-15. She ordered
a 4 piece TV Console made by [redacted]
She received her delivery on October 22nd and
refused all pieces because there was a small knothole
on the Left Pier and packing marks on the console.
The defective pieces were returned to us by [redacted]
and they were repaired and inspected before reshipping.
She received her second delivery November 17th and opened
only one box and refused the whole shipment a second time.
All pieces have been inspected again and are scheduled to deliver
December 7th.
I assure you that High Point Furniture Sales as well as [redacted]
is doing everything within our power to give this customer quality
furniture and service.
Sincerely,
Larry C[redacted]
President
Initial Consumer Rebuttal /* (3000, 8, 2015/12/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will reserve the right to keep this matter open until acceptable delivery has been made. As of now, another delivery is scheduled for December 7th. When that delivery is made, I will take photos of anything defective and forward to substantiate the premise that what has been delivered, to date, has been second quality and not what I ordered.
Initial Business Response / [redacted] (1000, 6, 2015/11/30) */ From: @hpfurnituresales.com Sent: Monday, November 30, XXXX X:XX PM To: [redacted] Subject: Case # [redacted] Hi Mr [redacted] I am responding to you regarding our customer, [redacted] in McMurray, PA The order was placed on 9-25-She ordered a piece TV Console made by [redacted] She received her delivery on October 22nd and refused all pieces because there was a small knothole on the Left Pier and packing marks on the console The defective pieces were returned to us by [redacted] and they were repaired and inspected before reshipping She received her second delivery November 17th and opened only one box and refused the whole shipment a second time All pieces have been inspected again and are scheduled to deliver December 7th I assure you that High Point Furniture Sales as well as [redacted] is doing everything within our power to give this customer quality furniture and service Sincerely, Larry C [redacted] President Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/12/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will reserve the right to keep this matter open until acceptable delivery has been madeAs of now, another delivery is scheduled for December 7thWhen that delivery is made, I will take photos of anything defective and forward to substantiate the premise that what has been delivered, to date, has been second quality and not what I ordered
Initial Business Response /* (1000, 6, 2015/11/30) */
From: @hpfurnituresales.com
Sent: Monday, November 30, XXXX X:XX PM
To: [redacted]
Subject: Case # [redacted]
Hi Mr. [redacted]
I am responding to you regarding our customer,
[redacted] in McMurray, PA.
The order...
was placed on 9-25-15. She ordered
a 4 piece TV Console made by [redacted]
She received her delivery on October 22nd and
refused all pieces because there was a small knothole
on the Left Pier and packing marks on the console.
The defective pieces were returned to us by [redacted]
and they were repaired and inspected before reshipping.
She received her second delivery November 17th and opened
only one box and refused the whole shipment a second time.
All pieces have been inspected again and are scheduled to deliver
December 7th.
I assure you that High Point Furniture Sales as well as [redacted]
is doing everything within our power to give this customer quality
furniture and service.
Sincerely,
Larry C[redacted]
President
Initial Consumer Rebuttal /* (3000, 8, 2015/12/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will reserve the right to keep this matter open until acceptable delivery has been made. As of now, another delivery is scheduled for December 7th. When that delivery is made, I will take photos of anything defective and forward to substantiate the premise that what has been delivered, to date, has been second quality and not what I ordered.