We have received a complaint from a customer [redacted] ***He registered to take the hour defensive driving course for [redacted] and [redacted] at the [redacted] locationThis course is regulated by the [redacted] and [redacted] In order to successfully complete the classroom course you must be in attendance for the full six hoursEach customer receives a receipt or email confirmation for the class date and time they have registered which clearly states...(in this case) "CLASS LOCATION: [redacted] *** DATE: [redacted] *** TIME: [redacted] *PLEASE ARRIVE 1/HOUR EARLIER ( [redacted] ) OR NO LATER THAN [redacted] "the confirmation goes on to state "NO REFUNDS" the office phone # and office hours," [redacted] "There was an Instructor who taught the class and TWENTY THREE people who found there way into the classroom an d completed the courseWe do not know why [redacted] was not one of them nor can we confirm what time, if at all, he arrived at the class site - Once the class is in session the doors are locked and no one is permitted in (as per *** regulation)We can send a copy of the class roster sheet with signatures and a copy of the email confirmation sent to [redacted] and any other information needPlease note that we have been in business for over years and have no intention to displease our customers
We have received a complaint from a customer [redacted] ***She registered to take the hour defensive driving course for Point and Insurance Reduction at the [redacted] locationThis course is regulated by the [redacted] and [redacted] In order to successfully complete the classroom course you must be in attendance for the full six hoursEach customer receives a receipt or email confirmation for the class date and time they have registered which clearly states...(in this case) "CLASS LOCATION: [redacted] ( [redacted] ***) DATE: [redacted] , DECEMBER ***, TIME: [redacted] *PLEASE ARRIVE 1/HOUR EARLIER (8:30AM) OR NO LATER THAN 8:45AM*"the confirmation goes on to state "NO REFUNDS" the office phone # and office hours,"Monday - Friday 9am-5pm"There was an Instructor who taught the class and TWENTY THREE people who found there way into the classroom an d completed the courseWe do not know why [redacted] *** was not one of them nor can we confirm what time, if at all, she arrived at the class site - Once the class is in session the doors are locked and no one is permitted in (as per *** regulation)We can send a copy of the class roster sheet with signatures and a copy of the email confirmation sent to [redacted] *** and any other information neededPlease note that we have been in business for over years and have no intention to displease our customers Thanks [redacted] ***
Dear [redacted] , In response to your letter dated November **, 2014, We apologize for the inconvenience to the costumer but the security and regulations set forth by the NYS Department of Motor Vehicles in New York State prevents us from allowing any customer to “ restart where I left off with no penalty.” The customer is given days in which to complete the six hours of online instruction required to receive the NYS benefits provided on completion of the courseThis was explained in our prior response(attached) [redacted] ***
We have received a complaint from a customer [redacted] ***He registered to take the hour defensive driving course for [redacted] and [redacted] at the [redacted] locationThis course is regulated by the [redacted] and [redacted] In order to successfully complete the classroom course you must be in attendance for the full six hoursEach customer receives a receipt or email confirmation for the class date and time they have registered which clearly states...(in this case) "CLASS LOCATION: [redacted] *** DATE: [redacted] *** TIME: [redacted] *PLEASE ARRIVE 1/HOUR EARLIER ( [redacted] ) OR NO LATER THAN [redacted] "the confirmation goes on to state "NO REFUNDS" the office phone # and office hours," [redacted] "There was an Instructor who taught the class and TWENTY THREE people who found there way into the classroom an d completed the courseWe do not know why [redacted] was not one of them nor can we confirm what time, if at all, he arrived at the class site - Once the class is in session the doors are locked and no one is permitted in (as per *** regulation)We can send a copy of the class roster sheet with signatures and a copy of the email confirmation sent to [redacted] and any other information needPlease note that we have been in business for over years and have no intention to displease our customers
We have received a complaint from a customer [redacted] ***She registered to take the hour defensive driving course for Point and Insurance Reduction at the [redacted] locationThis course is regulated by the [redacted] and [redacted] In order to successfully complete the classroom course you must be in attendance for the full six hoursEach customer receives a receipt or email confirmation for the class date and time they have registered which clearly states...(in this case) "CLASS LOCATION: [redacted] ( [redacted] ***) DATE: [redacted] , DECEMBER ***, TIME: [redacted] *PLEASE ARRIVE 1/HOUR EARLIER (8:30AM) OR NO LATER THAN 8:45AM*"the confirmation goes on to state "NO REFUNDS" the office phone # and office hours,"Monday - Friday 9am-5pm"There was an Instructor who taught the class and TWENTY THREE people who found there way into the classroom an d completed the courseWe do not know why [redacted] *** was not one of them nor can we confirm what time, if at all, she arrived at the class site - Once the class is in session the doors are locked and no one is permitted in (as per *** regulation)We can send a copy of the class roster sheet with signatures and a copy of the email confirmation sent to [redacted] *** and any other information neededPlease note that we have been in business for over years and have no intention to displease our customers Thanks [redacted] ***
Dear [redacted] , In response to your letter dated November **, 2014, We apologize for the inconvenience to the costumer but the security and regulations set forth by the NYS Department of Motor Vehicles in New York State prevents us from allowing any customer to “ restart where I left off with no penalty.” The customer is given days in which to complete the six hours of online instruction required to receive the NYS benefits provided on completion of the courseThis was explained in our prior response(attached) [redacted] ***