New York Sports Acupuncture

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I spoke to the client after she already made this complaint and worked to clear up any confusionShe had made an appointment for an initial consultation and treatment on the online appointment booking software on my websiteIt requires a credit card to hold the appointment time for an initial appointmentThis card is only charged after the person makes their visitHer credit card was never charged, so there is no need for a refund and her credit card info has been deleted. The number she called is an answering service that takes messages for me from prospective clientsNot sure why it gave another business name and I have received messages from that same number since she tried to call itAlso, my business address is on my website, the booking appointment software confirmation email, [redacted], etcand is very easy to find onlineI apologized for the miscommunication and she is still interested in using my services

I spoke to the client after she already made this complaint and worked to clear up any confusion. She had made an appointment for an initial consultation and treatment on the online appointment booking software on my website. It requires a credit card to hold the appointment time for an initial...

appointment. This card is only charged after the person makes their visit. Her credit card was never charged, so there is no need for a refund and her credit card info has been deleted. The number she called is an answering service that takes messages for me from prospective clients. Not sure why it gave another business name and I have received messages from that same number since she tried to call it. Also, my business address is on my website, the booking appointment software confirmation email, [redacted], etc. and is very easy to find online. I apologized for the miscommunication and she is still interested in using my services.