New York State Electric & Gas Corp

NYSEG’s Appeals department has attempted reach Ms [redacted] several times since the case was received by NYSEG.? No less than four messages were left for her with no return call.? I have sent her an “unable to reach” letter with my contact information.? When/if Ms [redacted] contacts me back I will explain the company’s collections process with her as this seems to be her concern.? Of course any other questions will be addressed as wellIf you would like to discuss this matter, please contact me at the phone number listed below.? I can be reached Monday through Friday between the hours of 8:a.mand 4:p.mat Sincerely,? Mark [redacted] ? ? Appeals Department NYSEG Executive Office

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The meter is not blacked and has not been blockedhow was there a bush in the way one day and not there the other day? This is a blantent lie by NYSEG to avoid responsibility for not completing their workI have the bill right in front of me that showed an estimate not one or two months but three months in a rowNYSEG is lying when they say there was a bush that prevented them from reading my meterThere was no bush and if there was how exactly did it get moved by the time they are saying they actually read it? Common sense would tell you that bushes and trees have roots and cannot simply be movedso this bush they are claiming must have just uprooted and left because upon inspection I can verify there was no bush then, there is none nowI never took any bush off my property so I'm pretty interested to hear how NYSEG was able to get around the Bush the 8th but not whenThey were supposed to read itthe FACT OF THE MATTER IS that NYSEG is lying about a bush being in the way because I never changed anything, cut anything, or moved anything and miraculously they could read it one day and not the otherNYSEG IS RUINING PEOPLE'S CREDIT AND LIVESTHIS IS THE SECOND TIME THIS COMPANY HAS DONE SOMETHING LIKE THIS TO METhey don't do their readings and just put an estimate and then months later want to hit you with a bill that is impossible to payhow can you expect someone on a budget to pay all this extra money just because your company was too lazy to do a readmy boyfriend is home all day every single daywouldn't a company that actually cared about their customers ALERT THE CUSTOMER THAT THERE WAS AN ISSUE? ?? I ONLY FOUND OUT ABOUT THIS BUSH (WHICH DOESN'T EXIST AND I CAN PROVE THAT WITH PHOTOSYOU WILL SEE, NO BUSH, NO STUMP FROM A REMOVED BUSHABSOLUTELY NOTHING IS BLOCKING OR HAS BEEN BLOCKING MY METERTHAT HOUSE HAS BEEN THERE OVER YEARSTHERE HAS NEVER NEVER NEVER NEVER BEEN AN ISSUE WITH METER READS EVEN IN THE WINTERNOW ALL OF A SUDDEN THERE WAS A BUSH THAT WASN'T THERE FOR THE LAST YEARS I'VE LIVED THERE AND ISN'T THERE NOW THAT PREVENTED THEM FROM DOING THEIR JOB AND MAKING SURE I GOT CHARGED RIGHT SO THAT I WOULDN'T BE STUCK WITH A HUGE BILL BECAUSE THEY DON'T DO READS WHEN THEY ARE SUPPOSED TO FOR ALL THOSE REASONS I DENY THE BUSINESSES RESPONSE AND ASK THAT THEY SHOW ME WHERE IN THE LAST YEARS HAVE THEY EVER HAD A BUSH IN THE WAY FROM THEM READINGIF IT HASN'T BEEN AN ISSUE FOR THE LAST YEARS WHY WAS IT AN ISSUE THIS ONE TIMEI'D BELIVED YOU HAD YOU SAID IT WAS A CAR OR A BIKE OR ANYTHING BUT A BUSH THAT DOESN'T EXIST Regards, [redacted]

Please see the attached response Should you have any questions or need additional information, please call Rebecca J [redacted] at ###-###-####Appeals contact was made with Ms [redacted] today and I confirmed as a result of a customer payment to bring missed payments up to date, the deferred minimum payment agreement has been re-instated effective 8/6/I also confirmed, at this time, only current charges are dueThe final termination notice has been canceled and collection activity has stoppedMs [redacted] is satisfied with this resolutionI provided Ms [redacted] my name and phone # and asked she call me back if neededShould you have any questions or need additional information, please feel free to contact me at ###-###-####, Monday through Friday between the hours of 8:a.mand 4:p.mSincerely,Rebecca J [redacted] NYSEG Executive OfficeAppeals Department