The vehicle did come to us to check the back windowAfter checking in our Service manager actually inspected the cracked window to see if it could be a warrantable repairAs a Chrysler dealer representing the warranty on Chrysler's behalf it was our determination that the crack was caused by outside influence and not a factory defectAt that point it was not necessary to take pictures to send to Chrysler knowing it would not be coveredOur service manager then recommended to the customer that they might want to go back to the selling dealer as they might be of more assistance to possibly help as they had just sold them the vehicle and might want to help outIf the back window was to be replaced here it would be the responsibility of the customer to pay as we can not warrant the repair due to the damage being due to outside influenceThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
There was a breakdown of communication on our part at the dealershipWe have since reached out to the customer and gathered the proper information to process her requestThe Gap policy has been cancelled as of January 16th and a check will be sent out to ***She should receive it in seven to ten business daysSorry for the breakdown but thank you for the feedback so we could quickly resolve the issue [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThank you for the quick and detailed response ***When I dropped the vehicle off I specifically instructed the dealer not to leave it running for more than a few minutes as it will overheat while idlingOnce Ibreqched the dealership I was informed by the technician that it was running for atleast minutes while he was trying to diagnose the electrical issue so the battery would not dieThe interesting part of all of this is as I was giving instruction to the service manager [redacted] he was inputting the information into the computer and ehen we finished our conversation he repeated everything back to meBut when I went back after the radiator failure the information dosappearedI am dissatisfied that Nesark Jeep is not taking responsibility.Thank you for your time, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of what is still happening is below:I just completed my 13th visit to the dealership on February 23, by dropping off my car the night before and at 3:PM picking it up with hopes of repairs on my blue tooth/radio issue AND my acceleration issues that they still have not rectified1) After videotaping my phone issues, and sending the links to ***, the service manager, via his email, [redacted] finally acknowledged them AND also had the same issue happen to his phone when he was testing The call stays on the phone, but drops off the bluetooth system of UConnect [redacted] stated, this is a UConnect issue, not a phone issue and Uconnect needs to fix it I have tried to find a troubleshooting personnel with Uconnect, but I am not being allowed to talk to anyone without a case manager with corporate The problem exists and happens every single day I use the phone in my car This is a safety issue as I am NOT supposed to by law have my phone in my hand.2) The fact that I receive old text messages on my phone from LAST YEAR that are not NEW and showing up on my car system suddenly but not my phone, ***, the service manager, stated that this is my phone's problem and has nothing to do with themI called Verizon and Verizon does not agree This is the response in writing in an email from Verizon when I called on February 25th to direct this issue to Verizon: Feb (days ago)After going through in-depth troubleshooting, we have determined that the issue that you are having with your Uconnect app on your Samsung Galaxy Sis not an issue with the phoneWe have come to this conclusion because this phone can connect to other Bluetooth devicesWe have eliminated the phone as the root cause of the problemThe issue is with the Uconnect application itselfAs you can see, Verizon states that it is NOT their phone and an issue with the car/UConnect3) The acceleration issue and concern that I discussed with ***, he stated that they checked "one spark plug" but not the rest and can't find the problem even though the "software" update showed a misfire months ago AND my ECO light blinks I asked [redacted] to check on this and he has not I have also videotaped in my car to record the sound/ feel (not that you can feel it in the video) of the acceleration issue AND the high rumbling in my engine that occurs [redacted] stated that all flash updates are installed I said do you have a flash update designed to find this issue and he could not respond I had an independent person, who works in a dealership at another location, drive my car several times and he too felt the issue This issue is NOT resolved I even questioned [redacted] on his report that "everything works as designed" statement as he said we can't replicate it, I had a witness with me and he stated it's standard procedure to write this down4) To complicate matters further, when I call Chrysler Corporate to try and resolve issues with UConnect I am being told by [redacted] ( [redacted] ***), an acting agent for Chrysler on their number, tell me that there is no one to talk to to resolve my issue as my case is closed I was told only that my phone is compatible but I am not allowed to talk to a troubleshooting team as there is none since I am seeking legal assistance I forward the "closed" case to ***, as he stated he was not allowed to work with the ECO blinking light as corporate said he wasn't allowed I then forwarded him an email, from corporate, that stated my case was closed since I stopped trying to work on the issue[redacted] Vehicle Description: JEEP GRAND CHEROKEE LIMITED 4XSPORT UTILITY 4-DRWe have been waiting for you to get your vehicle diagnosed, and at this time your case is being closed as no diagnosis has occurredI understand that we all lead busy lives, and that your time is valuablePlease know that your case can be reopened at any time in the futureYour satisfaction is our utmost priorityThank you for being a part of our Jeep family[redacted] Sincerely, [redacted] Customer Assistance Center [redacted] Mar (day ago)tomeOkay thanks for the info Evidence 2: Email in regards to ECO light sent and received on March 1st.: Good morning,Please let me know what you found out about the blinking ECO lightI have turned it off per your suggestion and my issue still happens.Secondly, do you gave a number to call for servicing UConnect anywhere ? I tried calling myself but got no where.Thank you, [redacted] Mar (day ago)tomeNo I don't I have the number you haveI tried to put info in about the blinking econo light and they told me I would need the vehicle here to perform any diagnostic do to the care case being that Chrysler is involved So, in NO WAY OR FORM are any of the issues concerning my car and the phone system resolved I will be scheduling my 14th visit as soon as I, on my own time, gather information and try to prove my issues that someone so blatantly lied about and said all is up to date Whoever wrote the reply to my Revdex.com complaint is lying point blank and I have evidence on YouTube and more that I will not publish publicly but keep as evidence to this dealerships neglect and more Regards, [redacted] ***
[redacted] In response to the customer Mr***'s statementMr [redacted] did bring this Jeep Grand Cherokee to Newark Jeep for service on July 30thMr***'s complaints were that the passenger side front and rear door windows and locks do not work and customer also requested that dealer perform an oil changeCustomer did state that they were having a problem with the vehicle overheating but did not want the dealer to diagnose that concernThe service technician started the vehicle, drove thru the parking lot and into the service bay and there was a catastrophic failure of the radiator, which would attribute to the overheating conditionClearly this was a pre-existing condition prior to this vehicle being brought to Newark Jeep for service, not damage done by the dealerDealer did diagnose the problems requested by the customer as an electrical issue, provided Mr [redacted] with an estimateMr [redacted] declined the repairsAs goodwill to the customer, dealer installed customer provided parts to repair the overheating issue at a discounted rate, and due to the inconvenience of the radiator failure, dealer also discounted the fee for diagnostics on the electrical issueAt this time, no additional discounts will be offeredAs far as the contact information, Newark Jeep does not know who provided the incorrect phone number for Mr [redacted] to contact, all dealers are independently owned, and we have no affiliation with any other Chrysler, Jeep, or Dodge dealer, but dealer information is as follows: Newark Chrysler Jeep Dodge ECleveland Avenue Newark, De 302-731- Service Manager: [redacted] If you have any further questions, please feel free to contact me directlyThank youSincerely, [redacted]
The vehicle did come to us to check the back windowAfter checking in our Service manager actually inspected the cracked window to see if it could be a warrantable repairAs a Chrysler dealer representing the warranty on Chrysler's behalf it was our determination that the crack was caused by outside influence and not a factory defectAt that point it was not necessary to take pictures to send to Chrysler knowing it would not be coveredOur service manager then recommended to the customer that they might want to go back to the selling dealer as they might be of more assistance to possibly help as they had just sold them the vehicle and might want to help outIf the back window was to be replaced here it would be the responsibility of the customer to pay as we can not warrant the repair due to the damage being due to outside influenceThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
There was a breakdown of communication on our part at the dealershipWe have since reached out to the customer and gathered the proper information to process her requestThe Gap policy has been cancelled as of January 16th and a check will be sent out to ***She should receive it in seven to ten business daysSorry for the breakdown but thank you for the feedback so we could quickly resolve the issue [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThank you for the quick and detailed response ***When I dropped the vehicle off I specifically instructed the dealer not to leave it running for more than a few minutes as it will overheat while idlingOnce Ibreqched the dealership I was informed by the technician that it was running for atleast minutes while he was trying to diagnose the electrical issue so the battery would not dieThe interesting part of all of this is as I was giving instruction to the service manager [redacted] he was inputting the information into the computer and ehen we finished our conversation he repeated everything back to meBut when I went back after the radiator failure the information dosappearedI am dissatisfied that Nesark Jeep is not taking responsibility.Thank you for your time, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of what is still happening is below:I just completed my 13th visit to the dealership on February 23, by dropping off my car the night before and at 3:PM picking it up with hopes of repairs on my blue tooth/radio issue AND my acceleration issues that they still have not rectified1) After videotaping my phone issues, and sending the links to ***, the service manager, via his email, [redacted] finally acknowledged them AND also had the same issue happen to his phone when he was testing The call stays on the phone, but drops off the bluetooth system of UConnect [redacted] stated, this is a UConnect issue, not a phone issue and Uconnect needs to fix it I have tried to find a troubleshooting personnel with Uconnect, but I am not being allowed to talk to anyone without a case manager with corporate The problem exists and happens every single day I use the phone in my car This is a safety issue as I am NOT supposed to by law have my phone in my hand.2) The fact that I receive old text messages on my phone from LAST YEAR that are not NEW and showing up on my car system suddenly but not my phone, ***, the service manager, stated that this is my phone's problem and has nothing to do with themI called Verizon and Verizon does not agree This is the response in writing in an email from Verizon when I called on February 25th to direct this issue to Verizon: Feb (days ago)After going through in-depth troubleshooting, we have determined that the issue that you are having with your Uconnect app on your Samsung Galaxy Sis not an issue with the phoneWe have come to this conclusion because this phone can connect to other Bluetooth devicesWe have eliminated the phone as the root cause of the problemThe issue is with the Uconnect application itselfAs you can see, Verizon states that it is NOT their phone and an issue with the car/UConnect3) The acceleration issue and concern that I discussed with ***, he stated that they checked "one spark plug" but not the rest and can't find the problem even though the "software" update showed a misfire months ago AND my ECO light blinks I asked [redacted] to check on this and he has not I have also videotaped in my car to record the sound/ feel (not that you can feel it in the video) of the acceleration issue AND the high rumbling in my engine that occurs [redacted] stated that all flash updates are installed I said do you have a flash update designed to find this issue and he could not respond I had an independent person, who works in a dealership at another location, drive my car several times and he too felt the issue This issue is NOT resolved I even questioned [redacted] on his report that "everything works as designed" statement as he said we can't replicate it, I had a witness with me and he stated it's standard procedure to write this down4) To complicate matters further, when I call Chrysler Corporate to try and resolve issues with UConnect I am being told by [redacted] ( [redacted] ***), an acting agent for Chrysler on their number, tell me that there is no one to talk to to resolve my issue as my case is closed I was told only that my phone is compatible but I am not allowed to talk to a troubleshooting team as there is none since I am seeking legal assistance I forward the "closed" case to ***, as he stated he was not allowed to work with the ECO blinking light as corporate said he wasn't allowed I then forwarded him an email, from corporate, that stated my case was closed since I stopped trying to work on the issue[redacted] Vehicle Description: JEEP GRAND CHEROKEE LIMITED 4XSPORT UTILITY 4-DRWe have been waiting for you to get your vehicle diagnosed, and at this time your case is being closed as no diagnosis has occurredI understand that we all lead busy lives, and that your time is valuablePlease know that your case can be reopened at any time in the futureYour satisfaction is our utmost priorityThank you for being a part of our Jeep family[redacted] Sincerely, [redacted] Customer Assistance Center [redacted] Mar (day ago)tomeOkay thanks for the info Evidence 2: Email in regards to ECO light sent and received on March 1st.: Good morning,Please let me know what you found out about the blinking ECO lightI have turned it off per your suggestion and my issue still happens.Secondly, do you gave a number to call for servicing UConnect anywhere ? I tried calling myself but got no where.Thank you, [redacted] Mar (day ago)tomeNo I don't I have the number you haveI tried to put info in about the blinking econo light and they told me I would need the vehicle here to perform any diagnostic do to the care case being that Chrysler is involved So, in NO WAY OR FORM are any of the issues concerning my car and the phone system resolved I will be scheduling my 14th visit as soon as I, on my own time, gather information and try to prove my issues that someone so blatantly lied about and said all is up to date Whoever wrote the reply to my Revdex.com complaint is lying point blank and I have evidence on YouTube and more that I will not publish publicly but keep as evidence to this dealerships neglect and more Regards, [redacted] ***
[redacted] In response to the customer Mr***'s statementMr [redacted] did bring this Jeep Grand Cherokee to Newark Jeep for service on July 30thMr***'s complaints were that the passenger side front and rear door windows and locks do not work and customer also requested that dealer perform an oil changeCustomer did state that they were having a problem with the vehicle overheating but did not want the dealer to diagnose that concernThe service technician started the vehicle, drove thru the parking lot and into the service bay and there was a catastrophic failure of the radiator, which would attribute to the overheating conditionClearly this was a pre-existing condition prior to this vehicle being brought to Newark Jeep for service, not damage done by the dealerDealer did diagnose the problems requested by the customer as an electrical issue, provided Mr [redacted] with an estimateMr [redacted] declined the repairsAs goodwill to the customer, dealer installed customer provided parts to repair the overheating issue at a discounted rate, and due to the inconvenience of the radiator failure, dealer also discounted the fee for diagnostics on the electrical issueAt this time, no additional discounts will be offeredAs far as the contact information, Newark Jeep does not know who provided the incorrect phone number for Mr [redacted] to contact, all dealers are independently owned, and we have no affiliation with any other Chrysler, Jeep, or Dodge dealer, but dealer information is as follows: Newark Chrysler Jeep Dodge ECleveland Avenue Newark, De 302-731- Service Manager: [redacted] If you have any further questions, please feel free to contact me directlyThank youSincerely, [redacted]