Newark Corporation

Complaint: [redacted] I am rejecting this response because:Business is lyingTHIS IS OUTRAGEOUSOrder email receives clearly says: Billing Method: Credit/Debit Card Shipping Method: USPS Domestic Priority Mail (For same day dispatch order by by 2:PM EST) READ THE [redacted] EMAIL YOU SENT TO CUSTOMER BEFORE EVEN REPLYING TO CUSTOMER.Order was passed before 2:30PM EST.Also, I filled support request and didn't get answer "WITHIN HOURS" as Newark website statesSee Newark website[redacted]

Order was placed on 3/24/and was shipped on 3/27/due to the fact that USPS was selected as the carrier. Same day shipment guarantee does not apply to USPS shipment. For same day shipment guarantee either *** or *** needs to be selected.Certainly apologize for the customer having
to reach out multiple times for an update. Order shipped USPS on 3/tracking # *** and was delivered to the customer on 3/29/17. For the lack of response, the freight charge of $will be credited

Complaint: [redacted]
I am rejecting this response because:Business is lying. THIS IS OUTRAGEOUS. Order email receives clearly says: Billing Method: Credit/Debit Card Shipping Method: USPS Domestic Priority Mail (For same day dispatch order by by 2:30 PM EST) READ THE [redacted] EMAIL YOU SENT TO CUSTOMER BEFORE EVEN REPLYING TO CUSTOMER.Order was passed before 2:30PM EST.Also, I filled support request and didn't get answer "WITHIN 24 HOURS" as Newark website states. See Newark website.[redacted]