Absolutely horrible customer service experience...come on Newark!!
Using the company name in my header for search engine purposes. Absolutely horrible first time customer experience with Newark. Item ordered vs. item received was not as advertised and Newark had the gall to say it was my fault as the item was "for illustration purposes only"...what the heck...sent pictures to prove my case and they brushed me off. Should have listened to the negative online ads before I ordered.
According to a notice on its website (at checkout), "UPS flat rate now $7.99 on orders 2lbs or less! For orders that ship to a PO Box/APO/FPO address, please call us at 1-800-463-9275"
I ordered 10 capacitors (PN: 2TPE330MFB). Each cap measures 3.5mm x 2.8mm x 1.9mm. All 10 weigh much less than 1 oz. (see photo for size of the strip of capacitors they sent me. I placed them on the invoice for perspective)
Nonetheless, they were packed three pouches: one that measured 11.25 in. x 15 in.; a second that measured 10 in. x 7.5 in.; and a third that measured 7 in. X 7 in. I BELIEVE THIS WAS AN ATTEMPT TO INCREASE THE WEIGHT BEYOND 2 POUNDS! (see photo of all the three envelopes)
Nevertheless, the weight on the outside of the package indicated the whole package weighed 1 pound. (see photo that indicates the weight)
Newark charged me $14.82 for freight, and thus overcharged me $6.83 for freight.
According to a notice on its website (at checkout), "UPS flat rate now $7.99 on orders 2lbs or less! For orders that ship to a PO Box/APO/FPO address, please call us at 1-800-463-9275"
I ordered 10 capacitors (PN: 2TPE330MFB). Each cap measures 3.5mm x 2.8mm x 1.9mm. All 10 weigh much less than 1 oz. (see photo for size of the strip of capacitors they sent me. I placed them on the invoice for perspective)
Nonetheless, they were packed three pouches: one that measured 11.25 in. x 15 in.; a second that measured 10 in. x 7.5 in.; and a third that measured 7 in. X 7 in. I BELIEVE THIS WAS AN ATTEMPT TO INCREASE THE WEIGHT BEYOND 2 POUNDS! (see photo of all the three envelopes)
Nevertheless, the weight on the outside of the package indicated the whole package weighed 1 pound. (see photo that indicates the weight)
Newark charged me $14.82 for freight, and thus overcharged me $6.83 for freight.