Newark Motor & Export Corp Reviews (2)
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Newark Motor & Export Corp Rating
Address: 573 Ferry St # 589, Newark, New Jersey, United States, 07105-4404
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Business Response to a Complaint
Complaint ID#:
[redacted]
Company Name:
Newark Motor & Export Corp.
...
Company Contact:
[redacted]
Company Phone:
###-###-####
Company Email:
[redacted]
Person Who Sent the Complaint:
Staff Member:
[redacted]
Response:
We are a salvage yard in the business of selling used auto parts. When we sold the canister to Mr.[redacted], he was told that the item was sold as is no cash returns. Therefore, if it didn't fit or was not the right part, we would either find him a replacement or give him store credit. He didn't attempt to return the item until September. When he called, he insisted we refund him his money, but our salesman [redacted] told him once again that when he purchased the item there were no returns, that the item was sold as is. If it didn't work or if it didn't fit, we would only issue store credit. We will make an exception in this case and will advise him he can return the item provided the item is in the same condition as when it was sold to him, there will also be a 20% restocking fee which is our policy and as written on the invoice. We will check for our markings to make sure it is indeed our item before refunding him the money.
Sent on: 9/15/2014 4:05:11 PM
Sent by: [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]