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Newberg Ford Reviews (7)

Attached please find memo from Lutes advertising regarding the error made in posting the sale price of the Chevrolet Express Commercial Cutaway van vin The price posted was wrong and has been corrected We apologize for any inconvenience ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

To: RevDex.com Re: ld # [redacted] This regards the subject case that was filed with your offices on 04/14/2015. The complaint was actually submitted by the daughter of the couple that purchased a used vehicle from our dealership on 3/16/15. The customers visited the dealership as result... of a promotional program that ran from 3/11 to 3/16. They chose a vehicle that attracted their attention decided to test drive it and began the negotiation process. They advised us that a payment of $350 a month would fit in their budget and that they had $1500 that could be used as a down payment. We submitted the application to some financial institutions and as a result of the credit scores were able to receive a favorable rate which resulted in a payment of $332 per month. The couple advised us that they were very pleased, loved the vehicle and agreed to the purchase. Subsequently, on 3/19 they returned to the dealership and expressed concerns about keeping the vehicle because of the impact of the $1500 down payment on their near term financial situation. They were very frustrated because they wanted to keep the vehicle but were under pressure due to an alleged questionable financial transaction by a family member. On further questioning, in an effort to help, we learned that they were $800 short of covering their near term situation and that if they had put $800 less down on the purchase that they would be ok. In the interest of customer relations and given the circumstances the couple found themselves in, we decided to refund $800 to them. We did not restructure the deal or refinance it. We simply gave them the money and kept their payment and term intact. They were very satisfied with the outcome. Their situation worsened, however, when a separate and non related incident occurred. They were in an accident costing approximately $3000 in damage to the front end of the vehicle. They brought it to our dealership body shop for repairs, which are underway. There is however some issues involving insurance coverage on the vehicle since the owners may not have advised their insurance company of the additional vehicle within the required time frame. We were also able to clarify questions on gap insurance which in this case, with a late model vehicle involved, was appropriate. We are currently assisting the customers with the negotiations with their insurance company. There is also some confusion regarding assignment of fault relative to the accident but our role there is limited. We will consider additional assistance for these people pending developments. We and they are hoping that [redacted] is as interested in helping as we are. Hopefully, this will enable you to close this case. Please contact us with any questions or need for clarification.

Mrs*** *** came into the dealership to purchase a used Ford Focus Electric on October 14, 2016. This vehicle was advertised online by our 3rd party provider. They erroneously stated that the vehicle had universal remote. We will be happy to refund the $for
the remote to the customer.
The fees Mr. *** is referring to are the license and title fees mandated by the State of Oregon on all vehicles purchased. I have attached a copy of the buyers order clearly showing a purchase price of $9000.00, the fees are also clearly stated as Title and Registration Processing fee $100.00, EVR Fee of $and Title and Registration of $187.00. This document was discussed with Mrs*** and she signed it in places. We completed all the Title ownership documents in a timely manner and used the fees described above. We will not refund the fees stated above
We are issuing a check to Mrs*** today in the amount of $

Attached please find memo from Lutes advertising regarding the error made in posting the sale price of the 2014 Chevrolet Express Commercial Cutaway van vin 137105.  The price posted was wrong and has been corrected.  We apologize for any inconvenience.
 
[redacted]SUPPORTING DOCUMENTS...

REDACTED BY Revdex.com[redacted]

To: Revdex.com Re: ld # [redacted] This regards the subject case that was filed with your offices on 04/14/2015. The complaint was actually submitted by the daughter of the couple that purchased a used vehicle from our dealership on 3/16/15. The customers visited the dealership as result...

of a promotional program that ran from 3/11 to 3/16. They chose a vehicle that attracted their attention decided to test drive it and began the negotiation process. They advised us that a payment of $350 a month would fit in their budget and that they had $1500 that could be used as a down payment. We submitted the application to some financial institutions and as a result of the credit scores were able to receive a favorable rate which resulted in a payment of $332 per month. The couple advised us that they were very pleased, loved the vehicle and agreed to the purchase. Subsequently, on 3/19 they returned to the dealership and expressed concerns about keeping the vehicle because of the impact of the $1500 down payment on their near term financial situation. They were very frustrated because they wanted to keep the vehicle but were under pressure due to an alleged questionable financial transaction by a family member. On further questioning, in an effort to help, we learned that they were $800 short of covering their near term situation and that if they had put $800 less down on the purchase that they would be ok. In the interest of customer relations and given the circumstances the couple found themselves in, we decided to refund $800 to them. We did not restructure the deal or refinance it. We simply gave them the money and kept their payment and term intact. They were very satisfied with the outcome. Their situation worsened, however, when a separate and non related incident occurred. They were in an accident costing approximately $3000 in damage to the front end of the vehicle. They brought it to our dealership body shop for repairs, which are underway.
There is however some issues involving insurance coverage on the vehicle since the owners may not have advised their insurance company of the additional vehicle within the required time frame. We were also able to clarify questions on gap insurance which in this case, with a late model vehicle involved, was appropriate. We are currently assisting the customers with the negotiations with their insurance company. There is also some confusion regarding assignment of fault relative to the accident but our role there is limited. We will consider additional assistance for these people pending developments. We and they are hoping that [redacted] is as interested in helping as we are. Hopefully, this will enable you to close this case. Please contact us with any questions or need for clarification.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

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Address: 3900 Portland Rd, Newberg, Oregon, United States, 97132-7283

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