I have contacted Ms [redacted] via email(copied you on it) and offered to refund the stay in fullShe had contacted Wyndham customer service and not the hotel directly and I just received her complaint yesterday, which was the 11th from them as well as the email from Revdex.comAs far as the complaints...their is a light switch that operates an outlet on one side of the room and is easily missedI inspected the room and the electricity is all workingIt is also a non-smoking room and I did not detect any smoke odor or otherI am agreeing to refund because we want all of our customers to be happy and she obviously was notI wish she would have contacted my front desk directly and we would have dealt with it immediatelyPlease let me know if you need anything else
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I have contacted Ms. [redacted] via email(copied you on it) and offered to refund the stay in full. She had contacted Wyndham customer service and not the hotel directly and I just received her complaint yesterday, which was the 11th from them as well as the email from Revdex.com. As far as the...
complaints...their is a light switch that operates an outlet on one side of the room and is easily missed. I inspected the room and the electricity is all working. It is also a non-smoking room and I did not detect any smoke odor or other. I am agreeing to refund because we want all of our customers to be happy and she obviously was not. I wish she would have contacted my front desk directly and we would have dealt with it immediately. Please let me know if you need anything else.
[redacted] was a guest at our hotel from Sept. 13 to Sept. 26, 2015. Ms. [redacted] had a fire in her apartment so the American Red Cross placed her with our hotel, the Days Inn of [redacted] for six days. She was due to check out on September 19, 2015 and Mr. [redacted] paid for an...
additional three days after which Ms. [redacted]`s mother paid for two more days. At this point Ms. [redacted] was due to check out on Sept. 24, 2015 and the [redacted] organization agreed to pay for an additional two days. At this time, Thursday, Sept. 24, 2015, I spoke with Ms. [redacted] and explained to her that we were sold out for the upcoming weekend and we could not extend her stay past Friday night, Sept. 25, 2015. She seemed to understand and told me she would find somewhere else before then.In the complaint Mr. [redacted] said we refused to allow him to pay for additional nights and that he was told we had rooms available. We have no records of Mr. [redacted] calling or speaking to anyone that Saturday, Sept. 26, 2015, including myself or the owner.We are extremely sorry that there were no rooms available for Ms. [redacted] to stay longer, however the hotel is due the money for the time she did stay here as our guest.Sincerely,[redacted]General ManagerDays Inn [redacted]
[redacted] Please See Attached Documents [redacted]
DEAR Revdex.com,
This is regarding a complaint against my business Newberg Vapors He claim ID [redacted].1 have spoken to [redacted] about the misunderstand with the [redacted] rewards program. I believe that Newberg Vapors and [redacted] have come to an...
agreement that works for both of us. [redacted] verbally agreed to take a $20 credit to our store. Thanks for helping us resolve this very frustrating situation. We have discontinued service with [redacted] because of promotion they misrepresented.
Edward W. (owner)
I have contacted Ms [redacted] via email(copied you on it) and offered to refund the stay in fullShe had contacted Wyndham customer service and not the hotel directly and I just received her complaint yesterday, which was the 11th from them as well as the email from Revdex.comAs far as the complaints...their is a light switch that operates an outlet on one side of the room and is easily missedI inspected the room and the electricity is all workingIt is also a non-smoking room and I did not detect any smoke odor or otherI am agreeing to refund because we want all of our customers to be happy and she obviously was notI wish she would have contacted my front desk directly and we would have dealt with it immediatelyPlease let me know if you need anything else
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I have contacted Ms. [redacted] via email(copied you on it) and offered to refund the stay in full. She had contacted Wyndham customer service and not the hotel directly and I just received her complaint yesterday, which was the 11th from them as well as the email from Revdex.com. As far as the...
complaints...their is a light switch that operates an outlet on one side of the room and is easily missed. I inspected the room and the electricity is all working. It is also a non-smoking room and I did not detect any smoke odor or other. I am agreeing to refund because we want all of our customers to be happy and she obviously was not. I wish she would have contacted my front desk directly and we would have dealt with it immediately. Please let me know if you need anything else.
[redacted] was a guest at our hotel from Sept. 13 to Sept. 26, 2015. Ms. [redacted] had a fire in her apartment so the American Red Cross placed her with our hotel, the Days Inn of [redacted] for six days. She was due to check out on September 19, 2015 and Mr. [redacted] paid for an...
additional three days after which Ms. [redacted]`s mother paid for two more days. At this point Ms. [redacted] was due to check out on Sept. 24, 2015 and the [redacted] organization agreed to pay for an additional two days. At this time, Thursday, Sept. 24, 2015, I spoke with Ms. [redacted] and explained to her that we were sold out for the upcoming weekend and we could not extend her stay past Friday night, Sept. 25, 2015. She seemed to understand and told me she would find somewhere else before then.In the complaint Mr. [redacted] said we refused to allow him to pay for additional nights and that he was told we had rooms available. We have no records of Mr. [redacted] calling or speaking to anyone that Saturday, Sept. 26, 2015, including myself or the owner.We are extremely sorry that there were no rooms available for Ms. [redacted] to stay longer, however the hotel is due the money for the time she did stay here as our guest.Sincerely,[redacted]General ManagerDays Inn [redacted]
[redacted] Please See Attached Documents [redacted]
DEAR Revdex.com,
This is regarding a complaint against my business Newberg Vapors He claim ID [redacted].1 have spoken to [redacted] about the misunderstand with the [redacted] rewards program. I believe that Newberg Vapors and [redacted] have come to an...
agreement that works for both of us. [redacted] verbally agreed to take a $20 credit to our store. Thanks for helping us resolve this very frustrating situation. We have discontinued service with [redacted] because of promotion they misrepresented.
Edward W. (owner)