Newberg Xpress Lube

We offered the consumer an $free oil change The consumer accepted this offer

We sympathize for the inconvenience Mr [redacted] is experiencing, however in our last conversation I expressed extreme doubt about the possibility of automotive antifreeze contaminating the gear oil we replaced in his rear axle when we serviced it. I stated a desire to have the oil...

analyzed and he volunteered to do that. He also stated that he was going go ahead with the repairs and I asked him to keep me informed of the progress. Our disbelief is bolstered by his initial statement the AAMCO technician the oil looked like orange antifreeze and smelled sweet like antifreeze. The automotive industry has been required to add a Bitterant to prevent animals and humans from licking or drinking it. The sweetness has been gone for decades. Also when I told him that Orange antifreeze was kept in a separate area from the Gear oil, his response was "well maybe they told me it was green" "I don't remember. I don't consider this closed yet. We await news of it's progress.Ken W[redacted]Owner

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.