Complaint: ***
I am rejecting this response because:I have yet to see proof of the cancellation of serviceI would like to receive a letter showing cancellation of the contract, just as I have had to send in an email showing request of cancellationAlso, Realgy's comments are completely inaccurateI called multiple times to the call center, and left messagesI would receive a call and a message back on our answering serviceThe only time Realgy called back to us to make sure they actually got ahold of us was after the Revdex.com complaint was filedThey called and missed us as we were on another call, and within minutes tried again, and we picked upWe were told verbally that the contract would be canceled and without fee, and I have yet to see confirmation of this in writing or from *** that this has occurred.I should not have had to file a Revdex.com complaint to be able to actually get in contact with a live person
Sincerely,
*** ***
Case No: *** HISTORY SUMMARY FOR: Name: *** *** Phone: ###-###-#### Street: *** *** *** *** City/St/Zip: *** ** *** Account No.: *** Utility: *** CUSTOMER HISTORY TIMELINE: DATE TIME MESSAGE
07/07/p Customer authorized enrollment via *** 07/12/ NOTICE from Utility, enrollment accepted 09/05/p Customer left message 09/06/a Realgy called and spoke to customer, ***She immediately said she wanted to cancelDiscussed the Guarantee Saving program, along with process to cancel and ETFShe started arguing stating she wasn’t paying the ETF and hung up09/06/a LIVECHAT from customer, ***She would like the Cancelation form emailed to her, she stated she did not receive a Welcome Letter and therefore does not feel she should pay the ETFAdvised we would send her the Cancelation form09/07/a Emailed Cancelation Form to customer09/07/ Recd, researched, responded to complaint COMPLAINT: I am on the no call list, they called and offered lower rates on *** for a day look at - After they showed up on my *** bill for the gas portion I called to cancel having never received any information from themthey said it would be an fee to switch back to *** and cancel themI will not pay a fee to them for fraud 1/ no telemarketers 2/ no info packet 3/ higher bill OUR INVESTIGATION UNCOVERED THE FOLLOWING: The TPV/contract that the customer went through was clear that she was authorizing the switch to Realgy as her supplier. The program she is on GUARANTEES she will save at least 4% in entirety or we will refund the difference. Upon investigation, it looks like the Welcome Letter did not go out. Due to this error, the ETF will be waived. We will call the customer and advise
The customer did go through the TPV, as previously explained. The customer received notification from Realgy and the Utility in February of advising she has elected to go with a third party supplier. The full terms and conditions are also on our website. The term early means she is terminating before then end of her term, which is 04/2018. As explained to the customer, in order to avoid the ETF, she needs to complete the term of the contract. To terminate, whether early or to avoid the auto-renew, we need the request in writing days prior to end of term. If the customer chooses to terminate early, the ETF of $must accompany the written request
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: I was not told I was going to be switching to another providerWhen I found out, I immediately contacted *** *nd RealigyI do not believe that I should have to pay the $80, because the man at my door did not tell me I was switching providersHe only told me I was signing up for a discountHe took advantage of me, and lied!
Sincerely,
*** ***
Complaint: 1***
I am rejecting this response. I never received ANY mailings/terms/conditionsI was misinformed so badly by this legal pirate firm masquerading as a public utility and I'm absolutely mortified at how they continue to get away with thisTo sum it up...I could not be more upset about this outcomeI was scammed, I lost money and I thought going through mediation with the Revdex.com and various state agencies in Illinois and Connecticut would intervene on my behalf and help the screwed over consumer, but nopeThey won and they will go about their deceptive ways to defraud others with no recourse against them
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The check was received on 4/26/
Sincerely,
*** ***
4/22/
Complaint
I was signed up with this contract against my knowledgeA man came to my door asking me questions about my current gas providerI answered his questions and he asked that I sign a form that he identified as a "survey" referring to the questions he had asked meSeveral weeks later I was informed
by Realgy that I had agreed to have my service changed-which I DID NOTI want to cancel the contract and and remain with my existing providerWhen attempting to call this company I cannot reach a customer service representativeI am able to leave a message for them and they in return are to call me backTHis is the fourth day in which I have not been able to speak to anyoneAlthough a representative did call me back one time, I missed the call and then again was told to leave a message and they will return my callThis is not acceptable
Desired Resolution
I want the contract cancelled and assured that I am not responsible for any fees or expenses in writing
Consumer Business Dialog
Complaint: ***
I am rejecting this response because:
Realgy is an unethical, deceitful, unscrupulous company that relies on misinformation, deception and outright lies to conduct businessFrom the start I was blatantly lied to about their low rates, the money that they would save me, and the excellent customer service I could count onHowever, they cost me money, time-spent trying to resolve many issues and overall created a lot of frustration in the whole futile processNo "welcome letters" explaining my rate, contract terms and conditions were ever receivedCalls were returned in the mornings after stipulating to contact me after 2pmAnd one especially rude call from Mark on September 6th was noticeably omitted from their recordsBut then again, it "only" took them two weeks to follow up to this complaintAnd a big shout-out to Donna on September 27th, for vehemently rejecting my request of a refund on that fabricated $"Final Balancing Charge." Then again, one shouldn't expect much from such a clueless individual who proudly stated that she Loves Her JobAfter reading numerous online complaints and negative reviews, I am befuddled as to how they are allowed to stay activeI will continue to spread the word about the most unpleasant experience that I received from Realgy of West Hartford, CTin the summer of in every and any way possible
Complaint: ***
I am rejecting this response because:While I might have accepted a price per therm, I did not know about the following incremental charges that Realgy charges its customers:monthly charge: $2.50Realgy gas charge: $5.04Storage Injection Charge: $13.16Nor did I agree to pay for gas now that I would use in the winter timeMy old provided never raised the rates in winter and there was no need to prepay for gasAll of these fees has caused my bill to more than double vs my old provider.This along with the above charges is why I decided to leave the company and do not feel that I owe the $termination fee due to fraudulent advertising
Sincerely,
*** ***
I am rejecting this response because: How am I supposed to know that Realgy charges twice as much as my old provided when I did not get my first bill until July? I was supposed to cancel within days of the welcome letter which came in MayThere was no way for me to know that my bill would actually be higher than my old provided until I received it in July This company uses these tactics to actually charge consumers double the price of their old provided and then wants to charge $cancellation feeTo me that is fraud, as they advertise they will be cheaperNothing is cheaper with Realgy, the per therm fee remained the same as my old providerI want the $cancellation fee waived because of their dishonest advertising REALGY RESPONSE: The customer signed a PriceAssurance agreement with a fixed price of $.379/therm, so she did know what the price is and should be able to compare it to her current bill. The time frame for the rescission is a regulatory requirement. We could not issue a rescission of an enrollment once we are on the bill. The customer is terminating the contract early, which will cost Realgy money, and according to her agreement and the terms and conditions, she is responsible for this
DIRECT
RESPONSE TO ADDITIONAL COMMENTS FILED IN Revdex.com COMPLAINT:
I am rejecting this response because:In
response in email sent to me, Realagy stated that I was not very nice. This is an opinion, not a complaint that can
be answered
This is a complete falsehood. This is an opinion, not a complaint that can
be answered
I have been nothing but nice, considerate
and patient through this processThis is an opinion, not a complaint that can
be answered
On several occasions, I attempted to speak
with Realagy as indicated by their own log.
This is an opinion, not a complaint that can be answered
I have been told by both customer service
representatives *** and *** that the reason for their slow response was
due to a staff person dealing with the flu.
This is an opinion, not a complaint that can be answered
Also *** attempted to reach me at
my daughter's home and spoke to my daughter and admitted that she knew I
had called over a week ago but couldn't return my call due to staff shortage. This is an opinion, not a complaint that can
be answered
If their whole operation is solely
dependent on upon one person its no wonder their customer care is deficient. This is an opinion, not a complaint that can
be answered
Their apology was unprofessional and
unacceptable. This
is an opinion, not a complaint that can be answered
I was actually hopeful because I was
finally in contact with a live person. This
is an opinion, not a complaint that can be answered
I stated once again to *** that Realagy
could not charge me $plus keep therms of gas ($109). Per the Terms & Conditions of the contract,
there is an ETF of $80, and you will forfeit any gas in Storage
They can't have it both ways. This is an opinion, not a complaint that can
be answered
It seems to me I'm owed a credit. This is an opinion, not a complaint that can
be answered
Also, it was only after I filed a
complaint with Revdex.com did *** somehow managed to reach me. Evidence disputes this claim. We had actually left messages previous to the
complaint being filed
After I stated my case, I said goodby and
pressed down the receiver. This
is an opinion, not a complaint that can be answered
I DID NOT hang up on her. This is an opinion, not a complaint that can
be answered
From their own website, it defines early
termination as months or less of service.
Per the Terms & Conditions, the contract expires the April following
the first months if we do not receive written notice days prior, it auto
renews. This customer is in a current
term which will renew April if we do not receive written notice days
prior that she would like to cancel
I signed up in July 2011. Not a complaint that can be answered
I should not be penalized. This is an opinion, not a complaint that can
be answered
I did see that they renewed in April
without my consent. The
contract renewed per the Terms & Conditions
Why should I have to call them for
renewal? The customer only
has to contact Realgy if they do not wish to renew, per the Terms &
Conditions, the contract auto renews
Don't they have an obligation to ask me if
I want to continue their services. The
customer is advised of the auto renew in the Terms & Conditions
I want them to keep their gas which is
$and credit my *** account for $80.
This is an opinion, not a complaint that can be answered
They should not be able to profit with
unsavory business practices. This
is an opinion, not a complaint that can be answered
If my contract was up in July, they should
have called me to ask for renewal. The
contract was not up in July, and it renewed per the Terms & Conditions
Now, I feel hostage with this company to
next April. This
is an opinion, not a complaint that can be answered
It should work this way. The process is spelled out in the Terms &
Conditions
I want out of this contract with them
immediately. The
Customer has sent in the request to Drop Service and that is being processed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Read More Customer Complaints:
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
8/26/
Complaint
These people continue to call us, no matter how many times I tell them not toAs a church, we cannot subscribe to the Do Not Call registryThe last caller proceeded to harass me after I told him that I had investigated the company and found them to be misleading in reference to their "savings"
Desired Resolution
We desire that this company would stop calling usWe have NO intention of ever dealing with them, even if their claims were legitimate
Consumer Business Dialog
REALGY RESPONSE: The customer signed a PriceAssurance agreement with a fixed price of $.379/therm, so she did know what the price is and should be able to compare it to her current bill. The time frame for the rescission is a regulatory requirement. We could not issue a rescission of an enrollment once we are on the bill. The customer is terminating the contract early, which will cost Realgy money, and according to her agreement and the terms and conditions, she is responsible for this
Revdex.com
Case No
","sans-serif"">:
HISTORY
SUMMARY FOR:
Name: [redacted]
Phone: ###-###-####
Street: [redacted]
CityStZip: [redacted]
Acct: [redacted]
Utility: [redacted]
CUSTOMER
HISTORY TIMELINE:
11/25/
– Customer signed agreement authorizing enrollment (attached)
11/30/
– Notice from Utility, enrollment accepted
12/03/
– Welcome Letter sent (attached)
12/15/
@ 11:am – Customer left message
12/15/
@ 4:pm – Realgy rec'd written request to drop service
12/16/
– Submit drop request to Utility
12/16/
@ 12:pm – Customer left message
12/16/
@ 1:pm – Customer left message
12/16/
@ 3:pm – Realgy called and spoke to Customer, she felt she was misled. When asked if the Rep had on the Realgy badge
and vest, she said she couldn't remember because so many people come in and out
of her property. Advised that we had
submitted the drop request per her written request. She is all set
12/17/
– Notice from Utility, accepted drop request
01/04/
– Rec'd complaint
01/05/
– Researched and responded to complaint
DIRECT
RESPONSE TO COMPLAINT:
A woman came to my door about a month ago claiming she
was with [redacted] Energy to let me know the prices have dropped for gas and would
need my billing statement in order to receive the change in prices for next
month's billEach Agent is assigned Realgy Gear
which consists of a hat, shirt, coat (weather dependent) and a badgeEach Agent signs in each morning and Realgy
Gear is checked. We do not represent
ourselves as being with [redacted] or any Utility.
She however DID NOT inform me that she WAS NOT with my
current gas provider and was with Realgy Energy Services. Evidence
refutes this statement
I have contacted [redacted] to see if the gas was in my name
but Realgy has switched me over to their pricing without my permission or
agreement. Evidence refutes this statement, the signed
agreement is attached
I need to get my gas back in my name COMPLETELY with
[redacted] and cancel Realgy Energy Services as soon as possible before my days
are up. This was done upon her written request on
12/16/
I have attempted to contact Realgy several times and no
one has returned my phone calls or emails.
Evidence refutes
this statement
I am frustrated that the woman was very dishonest and
that Realgy put the gas into their name without my permission to do soEach Agent is assigned Realgy Gear
which consists of a hat, shirt, coat (weather dependent) and a badgeEach Agent signs in each morning and Realgy
Gear is checked. We do not represent
ourselves as being with [redacted] or any Utility.
The customer also signed the agreement which clearly shows we are Realgy
and she is switching to a third party supplier
This is completely unacceptable and unprofessional. Realgy is a licensed, registered and approved
supplier by the [redacted]
Please help me cancel my subscription with Realgy
promptly so that I can get the gas back into my name fully with [redacted] energy. This was done upon the customer's written
request on 12/16/
11/3/
Complaint
I received a phone call on the morning of Friday October 2,from Natasha with Realgy Energy ServicesI foolishly signed up for the serviceOur utility bill is in my husbands name, he was not happy with what I had done and wanted it canceledI started calling this company that afternoon
and have been calling consistantly from that time onAll I get is the answering service,they tell me they will send the message on and that someone will get back to me,but so far I have not been able to talk to anyoneI want this service canceled and have tried to do that befeor the service was ever instated
Desired Resolution
Leave my natural gas service alone and never contact me again
Consumer Business Dialog
Revdex.com
Case No
","serif"">: [redacted]
HISTORY
SUMMARY FOR:
[redacted]
[redacted]
Name:
[redacted] [redacted]
Phone:
###-###-####
Street:
[redacted]
City/St/Zip:
[redacted]
Account
No.:
[redacted]
[redacted]
CUSTOMER
HISTORY TIMELINE:
01/26/
– Customer authorized enrollment via TPV
01/27/
@ 9:am – Customer left message
01/28/
@ 8:am – Customer left message
01/28/
@ 10:am – Customer left message
01/28/
@ 10:am – Customer left message
01/28/
@ 4:pm – Realgy called and spoke to customer, customer would like to rescind
enrollment. Advised we would submit that
request
01/29/
– Submit rescind request to Utility
02/01/
– Notice from Utility, rescission accepted
02/24/
– Recd, researched, responded to complaint
DIRECT
RESPONSE TO COMPLAINT:
I RECEIVED PHONE CALL FROM COMPANY TO AGREE TO SIGN UP
WITH THEM TO SAVE MONEY ON GAS BILL This
is a statement, not a complaint
AFTER DOING RESEARCH ON THEM I HAVE SECOND THOUGHTS This
is a statement, not a complaint
I TRIED TO CALL THEM AND CAN NOT GET A PERSON TO TAKE MY
CALL. When
all the customer service reps are on the phones, the calls are transferred to
an answering service so that a live person takes the message instead of going
to a voice mail. Our policy is to return
the call within business day. This call
was returned that same afternoon
THEY SAY THEY WILL HAVE SOMEONE CALL ME BACK. This
is a statement, not a complaint
AFTER PHONE CALLS THAT ARE NOT RETURNED Evidence
shows the caller made the calls within a few hours, Realgy did return the calls
that afternoon
I WANT TO CANCEL AGREEMENT WITH THEM, WHICH THERE SITE
SAYS TO DO SO WITHIN DAYS. This has been done
.BUT I CANNOT MAKE THEM CALL ME, AND I'M TIRED OF WAITING
ON THEM TO CONTACT ME. Evidence refutes this statement
WHICH I DON'T BELIEVE THEY WILL.
Evidence refutes this statement
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com
CASE NO:
","sans-serif"">[redacted]
MPSC
CASE NO: [redacted]
HISTORY
SUMMARY FOR:
Name: [redacted]
Phone: ###-###-####
Street: [redacted] ** [redacted]
Acct: [redacted]
Utility: Consumers
CUSTOMER
HISTORY TIMELINE:
10/02/
– Customer authorized enrollment via TPV
10/02/
@ 10:am – Customer left message, info regarding rates
10/02/
@ 12:pm – Customer left message, info regarding rates
10/02/
@ 4:pm – Realgy called customer, left message
10/06/
@ 7:am – Customer left message
10/06/
@ 10:am – Realgy called customer, left message with wife
10/06/
@ 12:pm – Customer left message
10/06/
@ 1:pm – Customer left message
10/06/
@ 2:pm – Realgy called customer, left message
10/07/
– Notice from Utility enrollment accepted
10/07/
@ 10:am – Customer left message
10/07/
@ 12:pm – Customer left message
10/07/
@ 1:pm – Customer left message
10/07/
@ 3:pm – Realgy called customer, left message
10/07/
@ 4:pm – Realgy called customer, left message
10/08/
@ 8:am – Customer left message
10/08/
@ 8:am – Customer left message
10/08/
@ 9:am – Customer left message
10/08/
@ 10:am – Customer left message
10/08/
@ 12:pm – Customer left message
10/08/
@ 12:pm – Customer left message
10/08/
@ 1:pm – Customer left message
10/08/
@ 1:pm – Customer left message
10/08/
@ 1:pm – Customer left message
10/08/
@ 2:pm - Customer left message
10/08/15 - Rec'd MPSC Complaint
10/09/
– Notice from Utility, customer rescinding enrollment
10/09/
– Rec'd Revdex.com Complaint
10/13/
– Researched and responded to MPSC complaint
10/21/
– Researched and responded to Revdex.com Complaint
DIRECT
RESPONSE TO Revdex.com COMPLAINT:
I received a phone call on the morning of Friday October
2,from Natasha with Realgy Energy ServicesI foolishly signed up for the
service. This is a
statement, not a complaint Realgy can respond to
Our utility bill is in my husbands name, he was not happy
with what I had done and wanted it canceledThis is a statement,
not a complaint Realgy can respond to
I started calling this company that afternoon and have
been calling consistantly from that time on. If we are on our phones, the calls to go to an answering
service instead of voice mail. We
retrieve the calls from the answering service a few times a day. We have called this customer back each day
they have left a message, and in turn can only leave a message. Review of timeline will show the history of
calls made by this customer
All I get is the answering service,they tell me they will
send the message on and that someone will get back to me,but so far I have not
been able to talk to anyoneIf we are on our phones, the calls to go to an answering
service instead of voice mail. We
retrieve the calls from the answering service a few times a day. We have called this customer back each day
they have left a message, and in turn can only leave a message
I want this service canceled and have tried to do that befeor the
service was ever instated. Customer did rescind the enrollment
through the Utility
DIRECT
RESPONSE TO MPSC COMPLAINT:
The customer states that she has been trying to she signed up for
Realgy on Oct 2nd. The customer did go through the TPV on
10/02/to authorize enrollment
The customer states she has been trying to call Realgy since that
time and just gets an answering service - no one from Realgy to speak to. If we are on our phones, the calls to go to an answering
service instead of voice mail. We
retrieve the calls from the answering service a few times a day. We have called this customer back each day
they have left a message, and in turn can only leave a message
Customer
wants to cancel this servicePlease confirm this cancellation. Customer did rescind the enrollment through the Utility
Read More Customer Complaints:
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Complaint: [redacted]
I am rejecting this response because: The first month's bill was 2 times the amount I regularly make to NIPSCO. I was not informed that I was switching providers. The man at my door lied. He said I was signing up for a discount.I will be paying the bill for $80 for early disconnect, only because I do not wish my credit to be compromised. I want it returned to me. I do not believe I owe it, because I was lied to.This is a very poor way to do business. You shouldn't have to lie to get customers.
Sincerely,
[redacted]
Complaint: ***
I am rejecting this response because:I have yet to see proof of the cancellation of serviceI would like to receive a letter showing cancellation of the contract, just as I have had to send in an email showing request of cancellationAlso, Realgy's comments are completely inaccurateI called multiple times to the call center, and left messagesI would receive a call and a message back on our answering serviceThe only time Realgy called back to us to make sure they actually got ahold of us was after the Revdex.com complaint was filedThey called and missed us as we were on another call, and within minutes tried again, and we picked upWe were told verbally that the contract would be canceled and without fee, and I have yet to see confirmation of this in writing or from *** that this has occurred.I should not have had to file a Revdex.com complaint to be able to actually get in contact with a live person
Sincerely,
*** ***
Case No: *** HISTORY SUMMARY FOR: Name: *** *** Phone: ###-###-#### Street: *** *** *** *** City/St/Zip: *** ** *** Account No.: *** Utility: *** CUSTOMER HISTORY TIMELINE: DATE TIME MESSAGE
07/07/p Customer authorized enrollment via *** 07/12/ NOTICE from Utility, enrollment accepted 09/05/p Customer left message 09/06/a Realgy called and spoke to customer, ***She immediately said she wanted to cancelDiscussed the Guarantee Saving program, along with process to cancel and ETFShe started arguing stating she wasn’t paying the ETF and hung up09/06/a LIVECHAT from customer, ***She would like the Cancelation form emailed to her, she stated she did not receive a Welcome Letter and therefore does not feel she should pay the ETFAdvised we would send her the Cancelation form09/07/a Emailed Cancelation Form to customer09/07/ Recd, researched, responded to complaint COMPLAINT: I am on the no call list, they called and offered lower rates on *** for a day look at - After they showed up on my *** bill for the gas portion I called to cancel having never received any information from themthey said it would be an fee to switch back to *** and cancel themI will not pay a fee to them for fraud 1/ no telemarketers 2/ no info packet 3/ higher bill OUR INVESTIGATION UNCOVERED THE FOLLOWING: The TPV/contract that the customer went through was clear that she was authorizing the switch to Realgy as her supplier. The program she is on GUARANTEES she will save at least 4% in entirety or we will refund the difference. Upon investigation, it looks like the Welcome Letter did not go out. Due to this error, the ETF will be waived. We will call the customer and advise
The customer did go through the TPV, as previously explained. The customer received notification from Realgy and the Utility in February of advising she has elected to go with a third party supplier. The full terms and conditions are also on our website. The term early means she is terminating before then end of her term, which is 04/2018. As explained to the customer, in order to avoid the ETF, she needs to complete the term of the contract. To terminate, whether early or to avoid the auto-renew, we need the request in writing days prior to end of term. If the customer chooses to terminate early, the ETF of $must accompany the written request
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: I was not told I was going to be switching to another providerWhen I found out, I immediately contacted *** *nd RealigyI do not believe that I should have to pay the $80, because the man at my door did not tell me I was switching providersHe only told me I was signing up for a discountHe took advantage of me, and lied!
Sincerely,
*** ***
Complaint: 1***
I am rejecting this response. I never received ANY mailings/terms/conditionsI was misinformed so badly by this legal pirate firm masquerading as a public utility and I'm absolutely mortified at how they continue to get away with thisTo sum it up...I could not be more upset about this outcomeI was scammed, I lost money and I thought going through mediation with the Revdex.com and various state agencies in Illinois and Connecticut would intervene on my behalf and help the screwed over consumer, but nopeThey won and they will go about their deceptive ways to defraud others with no recourse against them
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The check was received on 4/26/
Sincerely,
*** ***
4/22/
Complaint
I was signed up with this contract against my knowledgeA man came to my door asking me questions about my current gas providerI answered his questions and he asked that I sign a form that he identified as a "survey" referring to the questions he had asked meSeveral weeks later I was informed
by Realgy that I had agreed to have my service changed-which I DID NOTI want to cancel the contract and and remain with my existing providerWhen attempting to call this company I cannot reach a customer service representativeI am able to leave a message for them and they in return are to call me backTHis is the fourth day in which I have not been able to speak to anyoneAlthough a representative did call me back one time, I missed the call and then again was told to leave a message and they will return my callThis is not acceptable
Desired Resolution
I want the contract cancelled and assured that I am not responsible for any fees or expenses in writing
Consumer Business Dialog
Complaint: ***
I am rejecting this response because:
Realgy is an unethical, deceitful, unscrupulous company that relies on misinformation, deception and outright lies to conduct businessFrom the start I was blatantly lied to about their low rates, the money that they would save me, and the excellent customer service I could count onHowever, they cost me money, time-spent trying to resolve many issues and overall created a lot of frustration in the whole futile processNo "welcome letters" explaining my rate, contract terms and conditions were ever receivedCalls were returned in the mornings after stipulating to contact me after 2pmAnd one especially rude call from Mark on September 6th was noticeably omitted from their recordsBut then again, it "only" took them two weeks to follow up to this complaintAnd a big shout-out to Donna on September 27th, for vehemently rejecting my request of a refund on that fabricated $"Final Balancing Charge." Then again, one shouldn't expect much from such a clueless individual who proudly stated that she Loves Her JobAfter reading numerous online complaints and negative reviews, I am befuddled as to how they are allowed to stay activeI will continue to spread the word about the most unpleasant experience that I received from Realgy of West Hartford, CTin the summer of in every and any way possible
Complaint: ***
I am rejecting this response because:While I might have accepted a price per therm, I did not know about the following incremental charges that Realgy charges its customers:monthly charge: $2.50Realgy gas charge: $5.04Storage Injection Charge: $13.16Nor did I agree to pay for gas now that I would use in the winter timeMy old provided never raised the rates in winter and there was no need to prepay for gasAll of these fees has caused my bill to more than double vs my old provider.This along with the above charges is why I decided to leave the company and do not feel that I owe the $termination fee due to fraudulent advertising
Sincerely,
*** ***
I am rejecting this response because: How am I supposed to know that Realgy charges twice as much as my old provided when I did not get my first bill until July? I was supposed to cancel within days of the welcome letter which came in MayThere was no way for me to know that my bill would actually be higher than my old provided until I received it in July This company uses these tactics to actually charge consumers double the price of their old provided and then wants to charge $cancellation feeTo me that is fraud, as they advertise they will be cheaperNothing is cheaper with Realgy, the per therm fee remained the same as my old providerI want the $cancellation fee waived because of their dishonest advertising REALGY RESPONSE: The customer signed a PriceAssurance agreement with a fixed price of $.379/therm, so she did know what the price is and should be able to compare it to her current bill. The time frame for the rescission is a regulatory requirement. We could not issue a rescission of an enrollment once we are on the bill. The customer is terminating the contract early, which will cost Realgy money, and according to her agreement and the terms and conditions, she is responsible for this
DIRECT
RESPONSE TO ADDITIONAL COMMENTS FILED IN Revdex.com COMPLAINT:
I am rejecting this response because:In
response in email sent to me, Realagy stated that I was not very nice. This is an opinion, not a complaint that can
be answered
This is a complete falsehood. This is an opinion, not a complaint that can
be answered
I have been nothing but nice, considerate
and patient through this processThis is an opinion, not a complaint that can
be answered
On several occasions, I attempted to speak
with Realagy as indicated by their own log.
This is an opinion, not a complaint that can be answered
I have been told by both customer service
representatives *** and *** that the reason for their slow response was
due to a staff person dealing with the flu.
This is an opinion, not a complaint that can be answered
Also *** attempted to reach me at
my daughter's home and spoke to my daughter and admitted that she knew I
had called over a week ago but couldn't return my call due to staff shortage. This is an opinion, not a complaint that can
be answered
If their whole operation is solely
dependent on upon one person its no wonder their customer care is deficient. This is an opinion, not a complaint that can
be answered
Their apology was unprofessional and
unacceptable. This
is an opinion, not a complaint that can be answered
I was actually hopeful because I was
finally in contact with a live person. This
is an opinion, not a complaint that can be answered
I stated once again to *** that Realagy
could not charge me $plus keep therms of gas ($109). Per the Terms & Conditions of the contract,
there is an ETF of $80, and you will forfeit any gas in Storage
They can't have it both ways. This is an opinion, not a complaint that can
be answered
It seems to me I'm owed a credit. This is an opinion, not a complaint that can
be answered
Also, it was only after I filed a
complaint with Revdex.com did *** somehow managed to reach me. Evidence disputes this claim. We had actually left messages previous to the
complaint being filed
After I stated my case, I said goodby and
pressed down the receiver. This
is an opinion, not a complaint that can be answered
I DID NOT hang up on her. This is an opinion, not a complaint that can
be answered
From their own website, it defines early
termination as months or less of service.
Per the Terms & Conditions, the contract expires the April following
the first months if we do not receive written notice days prior, it auto
renews. This customer is in a current
term which will renew April if we do not receive written notice days
prior that she would like to cancel
I signed up in July 2011. Not a complaint that can be answered
I should not be penalized. This is an opinion, not a complaint that can
be answered
I did see that they renewed in April
without my consent. The
contract renewed per the Terms & Conditions
Why should I have to call them for
renewal? The customer only
has to contact Realgy if they do not wish to renew, per the Terms &
Conditions, the contract auto renews
Don't they have an obligation to ask me if
I want to continue their services. The
customer is advised of the auto renew in the Terms & Conditions
I want them to keep their gas which is
$and credit my *** account for $80.
This is an opinion, not a complaint that can be answered
They should not be able to profit with
unsavory business practices. This
is an opinion, not a complaint that can be answered
If my contract was up in July, they should
have called me to ask for renewal. The
contract was not up in July, and it renewed per the Terms & Conditions
Now, I feel hostage with this company to
next April. This
is an opinion, not a complaint that can be answered
It should work this way. The process is spelled out in the Terms &
Conditions
I want out of this contract with them
immediately. The
Customer has sent in the request to Drop Service and that is being processed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Read More Customer Complaints:
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
8/26/
Complaint
These people continue to call us, no matter how many times I tell them not toAs a church, we cannot subscribe to the Do Not Call registryThe last caller proceeded to harass me after I told him that I had investigated the company and found them to be misleading in reference to their "savings"
Desired Resolution
We desire that this company would stop calling usWe have NO intention of ever dealing with them, even if their claims were legitimate
Consumer Business Dialog
REALGY RESPONSE: The customer signed a PriceAssurance agreement with a fixed price of $.379/therm, so she did know what the price is and should be able to compare it to her current bill. The time frame for the rescission is a regulatory requirement. We could not issue a rescission of an enrollment once we are on the bill. The customer is terminating the contract early, which will cost Realgy money, and according to her agreement and the terms and conditions, she is responsible for this
Revdex.com
Case No
","sans-serif"">:
HISTORY
SUMMARY FOR:
Name: [redacted]
Phone: ###-###-####
Street: [redacted]
CityStZip: [redacted]
Acct: [redacted]
Utility: [redacted]
CUSTOMER
HISTORY TIMELINE:
11/25/
– Customer signed agreement authorizing enrollment (attached)
11/30/
– Notice from Utility, enrollment accepted
12/03/
– Welcome Letter sent (attached)
12/15/
@ 11:am – Customer left message
12/15/
@ 4:pm – Realgy rec'd written request to drop service
12/16/
– Submit drop request to Utility
12/16/
@ 12:pm – Customer left message
12/16/
@ 1:pm – Customer left message
12/16/
@ 3:pm – Realgy called and spoke to Customer, she felt she was misled. When asked if the Rep had on the Realgy badge
and vest, she said she couldn't remember because so many people come in and out
of her property. Advised that we had
submitted the drop request per her written request. She is all set
12/17/
– Notice from Utility, accepted drop request
01/04/
– Rec'd complaint
01/05/
– Researched and responded to complaint
DIRECT
RESPONSE TO COMPLAINT:
A woman came to my door about a month ago claiming she
was with [redacted] Energy to let me know the prices have dropped for gas and would
need my billing statement in order to receive the change in prices for next
month's billEach Agent is assigned Realgy Gear
which consists of a hat, shirt, coat (weather dependent) and a badgeEach Agent signs in each morning and Realgy
Gear is checked. We do not represent
ourselves as being with [redacted] or any Utility.
She however DID NOT inform me that she WAS NOT with my
current gas provider and was with Realgy Energy Services. Evidence
refutes this statement
I have contacted [redacted] to see if the gas was in my name
but Realgy has switched me over to their pricing without my permission or
agreement. Evidence refutes this statement, the signed
agreement is attached
I need to get my gas back in my name COMPLETELY with
[redacted] and cancel Realgy Energy Services as soon as possible before my days
are up. This was done upon her written request on
12/16/
I have attempted to contact Realgy several times and no
one has returned my phone calls or emails.
Evidence refutes
this statement
I am frustrated that the woman was very dishonest and
that Realgy put the gas into their name without my permission to do soEach Agent is assigned Realgy Gear
which consists of a hat, shirt, coat (weather dependent) and a badgeEach Agent signs in each morning and Realgy
Gear is checked. We do not represent
ourselves as being with [redacted] or any Utility.
The customer also signed the agreement which clearly shows we are Realgy
and she is switching to a third party supplier
This is completely unacceptable and unprofessional. Realgy is a licensed, registered and approved
supplier by the [redacted]
Please help me cancel my subscription with Realgy
promptly so that I can get the gas back into my name fully with [redacted] energy. This was done upon the customer's written
request on 12/16/
11/3/
Complaint
I received a phone call on the morning of Friday October 2,from Natasha with Realgy Energy ServicesI foolishly signed up for the serviceOur utility bill is in my husbands name, he was not happy with what I had done and wanted it canceledI started calling this company that afternoon
and have been calling consistantly from that time onAll I get is the answering service,they tell me they will send the message on and that someone will get back to me,but so far I have not been able to talk to anyoneI want this service canceled and have tried to do that befeor the service was ever instated
Desired Resolution
Leave my natural gas service alone and never contact me again
Consumer Business Dialog
Revdex.com
Case No
","serif"">: [redacted]
HISTORY
SUMMARY FOR:
[redacted]
[redacted]
Name:
[redacted] [redacted]
Phone:
###-###-####
Street:
[redacted]
City/St/Zip:
[redacted]
Account
No.:
[redacted]
[redacted]
CUSTOMER
HISTORY TIMELINE:
01/26/
– Customer authorized enrollment via TPV
01/27/
@ 9:am – Customer left message
01/28/
@ 8:am – Customer left message
01/28/
@ 10:am – Customer left message
01/28/
@ 10:am – Customer left message
01/28/
@ 4:pm – Realgy called and spoke to customer, customer would like to rescind
enrollment. Advised we would submit that
request
01/29/
– Submit rescind request to Utility
02/01/
– Notice from Utility, rescission accepted
02/24/
– Recd, researched, responded to complaint
DIRECT
RESPONSE TO COMPLAINT:
I RECEIVED PHONE CALL FROM COMPANY TO AGREE TO SIGN UP
WITH THEM TO SAVE MONEY ON GAS BILL This
is a statement, not a complaint
AFTER DOING RESEARCH ON THEM I HAVE SECOND THOUGHTS This
is a statement, not a complaint
I TRIED TO CALL THEM AND CAN NOT GET A PERSON TO TAKE MY
CALL. When
all the customer service reps are on the phones, the calls are transferred to
an answering service so that a live person takes the message instead of going
to a voice mail. Our policy is to return
the call within business day. This call
was returned that same afternoon
THEY SAY THEY WILL HAVE SOMEONE CALL ME BACK. This
is a statement, not a complaint
AFTER PHONE CALLS THAT ARE NOT RETURNED Evidence
shows the caller made the calls within a few hours, Realgy did return the calls
that afternoon
I WANT TO CANCEL AGREEMENT WITH THEM, WHICH THERE SITE
SAYS TO DO SO WITHIN DAYS. This has been done
.BUT I CANNOT MAKE THEM CALL ME, AND I'M TIRED OF WAITING
ON THEM TO CONTACT ME. Evidence refutes this statement
WHICH I DON'T BELIEVE THEY WILL.
Evidence refutes this statement
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Read More Customer Complaints:
2
3
4
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Revdex.com
CASE NO:
","sans-serif"">[redacted]
MPSC
CASE NO: [redacted]
HISTORY
SUMMARY FOR:
Name: [redacted]
Phone: ###-###-####
Street: [redacted] ** [redacted]
Acct: [redacted]
Utility: Consumers
CUSTOMER
HISTORY TIMELINE:
10/02/
– Customer authorized enrollment via TPV
10/02/
@ 10:am – Customer left message, info regarding rates
10/02/
@ 12:pm – Customer left message, info regarding rates
10/02/
@ 4:pm – Realgy called customer, left message
10/06/
@ 7:am – Customer left message
10/06/
@ 10:am – Realgy called customer, left message with wife
10/06/
@ 12:pm – Customer left message
10/06/
@ 1:pm – Customer left message
10/06/
@ 2:pm – Realgy called customer, left message
10/07/
– Notice from Utility enrollment accepted
10/07/
@ 10:am – Customer left message
10/07/
@ 12:pm – Customer left message
10/07/
@ 1:pm – Customer left message
10/07/
@ 3:pm – Realgy called customer, left message
10/07/
@ 4:pm – Realgy called customer, left message
10/08/
@ 8:am – Customer left message
10/08/
@ 8:am – Customer left message
10/08/
@ 9:am – Customer left message
10/08/
@ 10:am – Customer left message
10/08/
@ 12:pm – Customer left message
10/08/
@ 12:pm – Customer left message
10/08/
@ 1:pm – Customer left message
10/08/
@ 1:pm – Customer left message
10/08/
@ 1:pm – Customer left message
10/08/
@ 2:pm - Customer left message
10/08/15 - Rec'd MPSC Complaint
10/09/
– Notice from Utility, customer rescinding enrollment
10/09/
– Rec'd Revdex.com Complaint
10/13/
– Researched and responded to MPSC complaint
10/21/
– Researched and responded to Revdex.com Complaint
DIRECT
RESPONSE TO Revdex.com COMPLAINT:
I received a phone call on the morning of Friday October
2,from Natasha with Realgy Energy ServicesI foolishly signed up for the
service. This is a
statement, not a complaint Realgy can respond to
Our utility bill is in my husbands name, he was not happy
with what I had done and wanted it canceledThis is a statement,
not a complaint Realgy can respond to
I started calling this company that afternoon and have
been calling consistantly from that time on. If we are on our phones, the calls to go to an answering
service instead of voice mail. We
retrieve the calls from the answering service a few times a day. We have called this customer back each day
they have left a message, and in turn can only leave a message. Review of timeline will show the history of
calls made by this customer
All I get is the answering service,they tell me they will
send the message on and that someone will get back to me,but so far I have not
been able to talk to anyoneIf we are on our phones, the calls to go to an answering
service instead of voice mail. We
retrieve the calls from the answering service a few times a day. We have called this customer back each day
they have left a message, and in turn can only leave a message
I want this service canceled and have tried to do that befeor the
service was ever instated. Customer did rescind the enrollment
through the Utility
DIRECT
RESPONSE TO MPSC COMPLAINT:
The customer states that she has been trying to she signed up for
Realgy on Oct 2nd. The customer did go through the TPV on
10/02/to authorize enrollment
The customer states she has been trying to call Realgy since that
time and just gets an answering service - no one from Realgy to speak to. If we are on our phones, the calls to go to an answering
service instead of voice mail. We
retrieve the calls from the answering service a few times a day. We have called this customer back each day
they have left a message, and in turn can only leave a message
Customer
wants to cancel this servicePlease confirm this cancellation. Customer did rescind the enrollment through the Utility
Read More Customer Complaints:
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This number has been added to our internal Do Not Call list.
Complaint: [redacted]
I am rejecting this response because: The first month's bill was 2 times the amount I regularly make to NIPSCO. I was not informed that I was switching providers. The man at my door lied. He said I was signing up for a discount.I will be paying the bill for $80 for early disconnect, only because I do not wish my credit to be compromised. I want it returned to me. I do not believe I owe it, because I was lied to.This is a very poor way to do business. You shouldn't have to lie to get customers.
Sincerely,
[redacted]