May 20, 2014Revdex.com,I am writing concerning the complaint filed by [redacted] She purchased and received a transmission for a [redacted] When she picked up the transmission from us she brought up the old transmission to compare them, they matched, if our transmission was different so was original one in her vehicleHowever, she waited months to contact us stating there was a problemOur policy is that we only guarantee our parts for days, we do not guarantee any labor costsWe did return her call once, but never heard more from her until nowWe intend to call her to make arrangements to have her drive the vehicle to our business.Then we will drive the vehicle to determine the problem and try to remedy the situation.Sincerely,
May 20, 2014Revdex.com,I am writing concerning the complaint filed by [redacted] She purchased and received a transmission for a [redacted] When she picked up the transmission from us she brought up the old transmission to compare them, they matched, if our transmission was different so was original one in her vehicleHowever, she waited months to contact us stating there was a problemOur policy is that we only guarantee our parts for days, we do not guarantee any labor costsWe did return her call once, but never heard more from her until nowWe intend to call her to make arrangements to have her drive the vehicle to our business.Then we will drive the vehicle to determine the problem and try to remedy the situation.Sincerely,