Newburyport Signs and Graphics

On May 27, we hired Newburyport Signs to create a sign for our new business and paid a $depositWe worked directly with the owner's son [redacted] on a design for our sign, which we took to our local historical commission for approval in JuneThe commission did not approve the signIt had to be re-designedWe decided to create an A-frame sign as a temporary solutionThe cost was $It took weeks to get the sign made, as responses from Newburyport Signs were slow to come - we had to follow up several times on each requestWhen the sign finally arrived, it was brokenIt took several days (and several requests) to get a replacement In August, we were ready to proceed with the original larger signWe reached out to Newburyport Signs multiple times by phone and email (Aug 7, Aug 14, Aug 21, Aug 27) - no responseOn Aug 31, I sent a certified letter asking for our deposit back by Sept No responseOn Sept 11, I called the owner on his mobile phone to ask for our d

On May 27, we hired Newburyport Signs to create a sign for our new business and paid a $depositWe worked directly with the owner's son *** on a design for our sign, which we took to our local historical commission for approval in JuneThe commission did not approve the signIt had to be re-designedWe decided to create an A-frame sign as a temporary solutionThe cost was $It took weeks to get the sign made, as responses from Newburyport Signs were slow to come - we had to follow up several times on each requestWhen the sign finally arrived, it was brokenIt took several days (and several requests) to get a replacement
In August, we were ready to proceed with the original larger signWe reached out to Newburyport Signs multiple times by phone and email (Aug 7, Aug 14, Aug 21, Aug 27) - no responseOn Aug 31, I sent a certified letter asking for our deposit back by Sept No responseOn Sept 11, I called the owner on his mobile phone to ask for our d