Complaint: [redacted] I am rejecting this response because: The real issue here is that Newby Buick miss diagnosed the problem with our car several times and it is still exhibiting the same problem as when we first brought it to them on 1/31/ Each time they worked on the car they assured us it was fixed Instead, it's sitting on our property because it's too dangerous to driveThe fact that Newby spent money on repairs, in addition to what we paid them was at their option All I asked for was that the car be repaired for the original issue or to refund the money I gave them to have it repairedThey don't mention the "down time" we had to incur, nor the additional 40-mile trips we had to make to the dealer They also didn't mention why they did not offer us a "loaner" during the "down time" for our vehicle Also, we bought a new battery The air conditioner works just fineAll the repair work reviews on Yelp for Newby show a total disregard for customer service At this point I would agree to take this to arbitration unless Newby refunds the money I paid them to fix the original problem with our vehicle Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: The real issue here is that Newby Buick miss diagnosed the problem with our car several times and it is still exhibiting the same problem as when we first brought it to them on 1/31/ Each time they worked on the car they assured us it was fixed Instead, it's sitting on our property because it's too dangerous to driveThe fact that Newby spent money on repairs, in addition to what we paid them was at their option All I asked for was that the car be repaired for the original issue or to refund the money I gave them to have it repairedThey don't mention the "down time" we had to incur, nor the additional 40-mile trips we had to make to the dealer They also didn't mention why they did not offer us a "loaner" during the "down time" for our vehicle Also, we bought a new battery The air conditioner works just fineAll the repair work reviews on Yelp for Newby show a total disregard for customer service At this point I would agree to take this to arbitration unless Newby refunds the money I paid them to fix the original problem with our vehicle Sincerely, [redacted]